Classic Honda

Service is simply poor at this dealership. Over the past 11 years I have purchased 3 Honda's from Classic Honda. Each time a great experience. The same cannot be said about the service departme Over the past 11 years I have purchased 3 Honda's from Classic Honda. Each time a great experience. The same cannot be said about the service department. The first Honda (an 08 Fit) came with some free service. I used that service for two free oil changes. The first and second visit was a nightmare. Arguing with the advisor about how the car was serviced each time. I was sent an email asked how my second service went (I didn't complain about the first service I wanted to give the service department a second chance). I responded to the email expressing my disappointment with the way I was treated by the service advisor. I noted that after two not great experiences I wasn't coming back, even though I still have free service. The Service Manager called me back and apologized, That was it were sorry, end of conversation. I purchased a second Honda (2015 Civic EX) and thought its been a few years I'll give the service department a new second chance. My mistake nothing had changed and I was greeted with terrible customer service while trying to check my car in for an oil change. At this point I decided to never service a car at Classic Honda again. 2018 new 2018 Civic Hathcback Sport (love my sales guy) 2019 recall notice comes out and I'm not forced to bring the car to Honda for service. The recall notice says the engine oil will be replaced free of charge. I call to book an appointment and, as I should have known I start to get the run around. First they only change a small percentage of oil and I will still have to pay to replace the oil. Also the wait time for the recall was a few weeks while parts were on back order. So today I decided to call Hinda Canada and inquire about whats covered under the recall. I was advised by Honda 3.2 litres of oil were covered ( the car hold 3.5 litres) Honda Canada Apologized and put me through to the service department to book an appointment. It's March 8, 2019. I was told I could have an appointment in May. needless to say I called Honda Canada back and have an appointment with Family Honda on Friday for the recall. If you expect decent customer service at the service department I suggest you look at taking your car to another dealership. Chris MacKay More

Excellent service from Vivek Bought a new car with Vivek Tank and was very pleased with the customer service. He went above and beyond to ensure he met all our requirements and we Bought a new car with Vivek Tank and was very pleased with the customer service. He went above and beyond to ensure he met all our requirements and we left very happy customers. More

Buyer beware I used to be a very loyal customer. I recommended many clients. I purchased a used vehicle (1st time ever) and they did not disclose that the vehicl I used to be a very loyal customer. I recommended many clients. I purchased a used vehicle (1st time ever) and they did not disclose that the vehicle was a fleet vehicle. There was damage underneath. Partially my fault for not doing a used car inquiry. Make sure if you are buying a used car from them you request a carfax, do a used car inquiry and take it to your mechanic. I will not be returning to this dealership...nor will I recommend it to others. More

Bad customer service and workmanship. Brought my car in for recall on air bags, ended up leaving with nonfunctioning air blower, took it back, tech had forgotten to reconnect the wire. L Brought my car in for recall on air bags, ended up leaving with nonfunctioning air blower, took it back, tech had forgotten to reconnect the wire. Left the dealership in a rush, only to realize that the vent cover is broken, greasey tool marks and damaged cloth has magically appeared. Took the car back to the dealership after welcoming a baby to our family. Dealership's response was that we didnt touch those things.......okay! Since then, speakers, camera, some dash lights started to work at their own pleasure. To this date I am still replacing fuses in the fusebox. So Classic honda gets 5 stars from me for S##T service. More

Great Service Walcot Thorney is an awesome car salesman. He is very professional and everyone at the dealership was very curtious and kind. Two thumbs up for Classi Walcot Thorney is an awesome car salesman. He is very professional and everyone at the dealership was very curtious and kind. Two thumbs up for Classic Honda at the Van Kirk location. More

Staff are careless unless it’s for a commotion Staff here do the bare minimum don’t care about the customers at all the attitude of the employees is sad. They just want to do there hours and go ver Staff here do the bare minimum don’t care about the customers at all the attitude of the employees is sad. They just want to do there hours and go very unorganized More

Sold a car that had an issue and won’t fix it A 2015 Dodge Challenger was bought here in September, soon after getting it the tail lights stared to act up clearly an electrical issue called deal A 2015 Dodge Challenger was bought here in September, soon after getting it the tail lights stared to act up clearly an electrical issue called dealer and of course it wasn’t taken care of and now they want $1350 to fix it. I highly recommend NOT buying a car here. I will be calling mto as there’s NO way this pasted an honest safety and this dealer refused to fix the issue. The sales man is NOTHING but an ignorant Human. I will not stop until this car is fixed the way it should have came to me . not to mention I live 3 hours from this dealer so trips back and forth are not easy Shop at another dealer folks these guys are not honest and don’t care to fix what isn’t right. I will plaster this all over the place until my car is fixed More

Oil change. I made an appointment to change the oil for my Honda crv. They over booked and so many vehicles were waiting in the line. So what is the use of making I made an appointment to change the oil for my Honda crv. They over booked and so many vehicles were waiting in the line. So what is the use of making appointment.I waited more than 2 hours, and left the place without changing the oil. Extremely RUDE and uncooperative STAFT. I will never recommend anyone to go there. More

Second new car purchase This the second brand new Honda I have purchased. Our sales rep, Bali, assisted us both times. He was professional, well informed, and very friendly. This the second brand new Honda I have purchased. Our sales rep, Bali, assisted us both times. He was professional, well informed, and very friendly. He explained our options thoroughly and allowed us to make a decision pressure free. We highly recommend him! More

Overall Worst Experience ever I went to this dealership to get my car serviced due to a paint defect car rattle and I was having some issues with the plastic over my weather stripp I went to this dealership to get my car serviced due to a paint defect car rattle and I was having some issues with the plastic over my weather stripping upon showing up at the dealership and going to the advisor as I was showing him the defect for the plastic he tried to self fix it using this own nail and made it even worse and claimed "Pick your battles" the fact that my car is under warranty and the product you sold to me is defective, you should be fixing it regardless as this is your obligation and what you promote as a dealer (service) after the car was taken in I had booked an appointment for 9:15am and was told i wouldn't receive my car till 6pm. In what world would it take 9 hours for your dealership to confirm a body shop appointment and order plastic stripping and check a rattle noise by driving it... in 9 hours. After the frustration I told my advisor I needed the car by 2pm it shouldn't take longer than that. After having breakfast and coming back I then went to use the dealership shuttle service and rudely told after asking to go to bramalea mall " how do we know your not skipping bus fair? Are you even getting your car serviced". Instead of politely asking me to book an appointment with my advisor if I need to use the shuttle service. After booking a time slot for the shuttle service and walking over to the desk I was told to sit and they would come get me even though they were standing there doing nothing talking about shoes. After getting my car back that day I confirmed my appointment with the body again with my advisor and confirmed that have ordered the plastic stripping and that it will be fixed when I bring my car in. On November 12 when I brought the car in I had to deal with another advisor since my previous advisor was not in the experience was fine in was a simple interaction I told them about my appointment and that the car needed to get the plastic stripping put on and she took photos of the paint defect and the plastic stripping Friday that same week I received a call that the car was finished I was in route to work so I called them back once I got to work to confirm that the plastic stripping had been fix and replaced as I live in Markham and want to get the car serviced where I purchased it which was at classic honda. After a couple phone calls I was then passed onto my original advisor only to be told it wasn't fixed on my car and that there was no confirmation that my car would have the plastic stripping fixed on my car. During my first visit management had to approve the repair and order the part due to the rarity of the defect it needed to be approved and now I'm being told this was not agreed upon only the body shop was confirmed. After a couple of phone calls expressing my frustration I am then told that they can fit me in on Tuesday to get my car fixed. Honda provided me with a rental and upon doing so I did let the advisor know that I needed my car this weekend Nov 17 2018 as I live in Markham and i work from 9am to 6pm and cannot make it during the week. My advisor told me that I need to pick the car up on Tuesday and if not I will be charged for each day I have it. I would have understood that if it was my mistake and I told you after the fact that I needed this repair, you explained I would be charged for this. However this is your mistake I shouldn't have to pay an dime for your mistake. Also the advisor then told me after I requested the service manager that he would tell me the same thing( he didnt) overall I would say this is the worst experience ever and clearly this dealership need to retrain there advisors on customer service and how to personalize an experience instead of pointing the finger at the customer cause you made a mistake. More