Castlegar Kia

Purchased a car with multiple issues Puchased a 2010 Jeep Patriot with 100,010Kms on it for average market price. 1 month later the tie rod " wore out" leaving me with having to replace 4 Puchased a 2010 Jeep Patriot with 100,010Kms on it for average market price. 1 month later the tie rod " wore out" leaving me with having to replace 4 tires. After many emails and calls back and fourth kia agreed to " 200$ credit and 25% off " which left me to pay $550 out of about $1000. 1 month after that, the rear upper and lower toe bars were " worn out" which was found by another garage 3 weeks AFTER i had replaced the 1 rear tie rod on the jeep. I can only imagine the other side will also go soon. they offered me 20% off their $109/h shop rate which is equivilanet to the base shop rate of non-dealership certified garages in the area. I also found out that the CVT fluid change was to occur at 100,000km and was left forking out for this as well, laeving me with another approximately $1200 bill. I would not recommend Kia for used vehicles. I can not afford the mounting bills and could have purchased something more reliable for a little more money. I am not stuck with a car that is seeing many "wear & tear" issues which are "said" to be "dealt with" during "dealer reconditioning". More

These people are not honest! We bought a used Honda CR-V last year. They were very nice and promised that our vehicle was in great shape said that erything had been checked and r We bought a used Honda CR-V last year. They were very nice and promised that our vehicle was in great shape said that erything had been checked and repaired. They put a big red bow on it with all the pomp and ceremony. They can really sound believable! But don't believe them, because we started hearing a noise and just out of curiosity took it to the Honda dealer, as we wanted an honest review, and much to our dismay, we had to have major work done! $795. of work! We were just told it was in top shape!. We went back and told them and the head guy said to bring him in the bill. When we did go back he never honoured his word. I would steer clear of this place. They smooth talk you and make you think they are giving you a great deal, but buyer beware!!! Very disappointed! More

Service visit While traveling, I had to bring my brand new Kia in to diagnose some fairly serious electrical issue. Steve and his team were supportive and accommoda While traveling, I had to bring my brand new Kia in to diagnose some fairly serious electrical issue. Steve and his team were supportive and accommodating and worked with our home dealership to get us back on the road. Everyone I dealt with at the dealership was friendly and professional. More

Best service in the Kootenays If you want a 100% stress-free and professional car buying experience look no further! Devon the sales manager is exceptional. He even did some resea If you want a 100% stress-free and professional car buying experience look no further! Devon the sales manager is exceptional. He even did some research for us to show us what a great deal we were getting. The service from changing tires to maintenance has also been 100% stress free and Steve the service manager will make magic happen in order to service our car fast! Even Todd the mechanic is great! The entire team is a pleasure to deal with! More

extraordinary out of this world experience we were able to make a time to look at a vehicle and buy one all in the same day.we live out of town and was worried how long it would take.when we go we were able to make a time to look at a vehicle and buy one all in the same day.we live out of town and was worried how long it would take.when we got home we laughed because we could of left with two new automobiles.thank you for the fast and super fun few hours. More

Servicing my 2015 Kia Rondo The Service Department of Castlegar Kia is the best I have ever dealt with. They are very accommodating, friendly, and honest with you. Although the The Service Department of Castlegar Kia is the best I have ever dealt with. They are very accommodating, friendly, and honest with you. Although they are a small dealership, they have the biggest hearts. They make you feel like family. Steve, the Service Manager, goes above and beyond for each and every customer. They are absolutely the best and I would highly recommend them to anyone that would listen. Thank you Kia Canada for the great team you have in Castlegar, BC. More

Best Car Wash 49.99 for an oil change sounds pricey however this new dealer is worth every cent.My wife worked the day we booked an appointment and Steve from servi 49.99 for an oil change sounds pricey however this new dealer is worth every cent.My wife worked the day we booked an appointment and Steve from service called to see if we were on time.We plum forgot but not a worry as the manager from sales offered to come and pick up my vehicle and leave another vehicle.Recap a long story short our vehicle was picked up at my house,the oil change and the best car wash possible was done and we drove the vehicle left for us to pick up our car.WowjustWow More

Castlegar Kia pulled it off with absolute ease I was astounded by the absolute magic performed by the Castlegar Kia team. It was a long-distance purchase so I wasn't certain how well it would go. F I was astounded by the absolute magic performed by the Castlegar Kia team. It was a long-distance purchase so I wasn't certain how well it would go. Foremost, #1 Finance Manager performance! Jenn coordinated the purchase and delivery painlessly. My hat's off to the sales and servicing team - with a video taken of the sales rep explaining my car and features, and the servicing team immediate in service to prepare my undercoat without delay to make the flat deck on time for delivery. There is much more to report - but in the end, I got a spectacular product delivered into the big city in perfect condition and with more car than I bargained for. There are many little features I keep finding as I'm in my first few days of ownership. I am 100% satisfied with everything! And then some! I can't stress enough how important it was that the coordination of this sale be top knotch. Castlegar Kia pulled it off with absolute ease and with the highest professional regard. My time was not wasted, and Jenn kept me informed every step of the way where they were at with the process. It was the A-1, top notch, highest quality, unbelievably timely customer service that I have seen in a very long while. If ever. More

Very friendly atmosphere Purchased my first ever brand new vehicle from the crew at Kia and was very happy.My family are very grateful for the car.I appreciated how we were tr Purchased my first ever brand new vehicle from the crew at Kia and was very happy.My family are very grateful for the car.I appreciated how we were treated and we were shown exactly the vehicle we needed. More

2 VEHICLES IN 2 MONTHS I was so pleased with the transaction Kia was able to sell our family 2 VEHICLES!Thank you for the professional service and a great buying experience. I was so pleased with the transaction Kia was able to sell our family 2 VEHICLES!Thank you for the professional service and a great buying experience. More