Car Nation Canada Direct

Nightmare I would never recommend this dealership to anyone! From the moment we walked in the door it was nothing but a bad experience and that should have been I would never recommend this dealership to anyone! From the moment we walked in the door it was nothing but a bad experience and that should have been a red flag. Vehicle history was not properly disclosed (not at all really), which was the first hurdle we crossed. We decided to let that go and continue with the purchase of the vehicle. Then began all the paperwork and phone call headache. No one in this dealership knows how to return an email, or how to pick up a phone and return a phone call. Our paperwork was wrong several times over, constantly delaying the deal. When we went to pick up the vehicle our paperwork was wrong once again and we left with no ownership or other information. It took hounding them for 3 days to finally figure out when to come and get the correct information. But at this point the issues with the vehicle had already begun. For the 2 months we owned this vehicle it spent over 4 weeks in the shop while we drove a rental. No one was able to figure out the issues, and during this whole process the only person who could return a phone call was the Service Manager Amar (who was incredibly helpful) It got to the point electrical issues were blamed and enough was enough. We wanted no part of this vehicle or the whole nightmare we were in. The dealerships answers was fine, we will take it back, you return the rental, end of story. No attempt to find another vehicle, no willingness to help or apologize, or attempt to make us feel better in any way. It was rude, and sleazy and underhanded, no dealership should ever be allowed to operate this way. You cant get a GM on the phone, you can barely get a sales manager on the phone, and even you do they are less than helpful and just talk in circles trying to get out of the situation. In the end we moved on to a different dealer and different vehicle. If you are considering purchasing from Car Nation Direct Burlington, be wary and do your homework. No customer service, no willingness to help. A nightmare for 2 months that ended with us feeling so abused and taken advantage of. Sad really. More

Fast, simple, great selection of vehicles I found the staff to be friendly cooperative knowledgeable they had the best selection that I had found in the area and they were very quick to get t I found the staff to be friendly cooperative knowledgeable they had the best selection that I had found in the area and they were very quick to get the deal done with me and I recommend it to anybody is interested in a used vehicle Thank you Lukais More

BEST EXPERIENCE EVER! Shayne should be commended for his outstanding customer service. Everyone we dealt with were knowledgeable, friendly and made us feel like we were th Shayne should be commended for his outstanding customer service. Everyone we dealt with were knowledgeable, friendly and made us feel like we were their #1 customer. The whole transaction went smoothly. I will definitely recommend this dealership to my friends and family. More

Customer Service at its Best I was very impressed by the level of customer service I received from Sunil, Sandra & all the Car Nation staff. I didn't feel rushed or pressured into I was very impressed by the level of customer service I received from Sunil, Sandra & all the Car Nation staff. I didn't feel rushed or pressured into buying and there were no hooks or surprises. There was lots of stock to choose from and I feel great about my choice. Everyone I spoke with seemed to be genuinely interested in my purchase experience. Sunil was knowledgeable and very personable, and Sandra guided me through the financing process. Thank you. More

Great place! What can I say. I came over just to make an appraisal of my car without any intention to buy a new one that day. Eventually I left the place with a ne What can I say. I came over just to make an appraisal of my car without any intention to buy a new one that day. Eventually I left the place with a new Ford Escape :) I think this is the best compliment. Everybody was really friendly and professional especially Ashley who was our sale associate. I'll definitely suggest this dealership to my friends. Keep up the good work guys! More

The best auto purchase experience I've had so far. My sales associate Ashley was very accommodating as was the rest of the dealership. Friendly and knowledgeable staff really made my experience very co My sales associate Ashley was very accommodating as was the rest of the dealership. Friendly and knowledgeable staff really made my experience very comfortable and enjoyable. I'm 100 percent satisfied with my purchase at Car Nation and will recommend the dealership to friends and family. More

Stress Free - BEST experience!!! Once again Sunil Singh is on top of his game - with another perfect car purchase!!!! I seriously have never met anyone like Sunil and Sky in the car Once again Sunil Singh is on top of his game - with another perfect car purchase!!!! I seriously have never met anyone like Sunil and Sky in the car business - two great men!! Sunil knows his cars like no other- SUCH a wonderful experience for anyone who is not a car expert, and being a single woman- the task can be daunting. Sunil knows his cars inside out and makes the entire transaction painless! Every single person at Car Nation has been wonderful! I have already referred family and friends. Thanks from the bottom of my heart! PB More

the best dealership so far... I've bought a couple of vehicles in my life, and so far Car Nation Burlington was the best buying experience that I've had. Our sales rep Sunil knew e I've bought a couple of vehicles in my life, and so far Car Nation Burlington was the best buying experience that I've had. Our sales rep Sunil knew everything about our Kia and made us feel very confident that we were buying the right car for the right price. I will definatly be referring friends and family to them and buying my next vehicle their. More