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Capital Hyundai

St. John's, NL

4.3
15 Reviews

479 Kenmount Rd

St. John's, NL

A1B 4G1

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15 Reviews of Capital Hyundai

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June 27, 2021

"Work that needed to be done was done professionally and..."

- Larry Farrell

Work that needed to be done was done professionally and thank you to all. Jeff (can't remember last name) was also involved. Thanx to all!!!!

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Recommend Dealer
Yes
Employees Worked With
Chris McGraw
June 24, 2021

"Those of you in the market for a new vehicle stay the..."

- Laina

Those of you in the market for a new vehicle stay the xxxx away from Capital Hyundai. First of all, I will say I dearly loved the sales staff and this is why I continued to shop there. I hate pushy and I love friendly and funny. They were great! I bought brand new Elantra 1. Paid it off a few years early just to be rid of the vehicle loan. Motor went a few thousand kms after warranty. Replaced that myself. Vehicle in Ontario currently. Bought a Brand new Santa Fe XL, haven’t had an issue at all with her besides the normal brakes, oil changes and tires. She is a great vehicle. Now the first issue arises, a wheel bearing gone and they can’t service her until July 7th for me. That’s okay right? Because…. I bought another brand new Elantra a few months back for my daughter. Here is where my headache starts BAD. 11,000 kms on it and the noise starts and the oil is running out, before Easter. Towed in time #1 they changed oil, she is fixed come get her. Bring her home, she is NOT fixed. Towed back in #2- there is motor damage, we will order the parts but she is safe to drive, come get her. Gets her home, oil floods out again, noise is getting worse and worse. Tow her back time #3 and tell them no she isn’t safe to drive. The oil won’t stay in her and the motor is going to completely blow in traffic. They tell me I’m next on the list for a loaner & she will stay there until parts come in. So weeks pass by and everyday I’m told I am next on the list and they will call as soon as one is returned. I’m getting increasingly frustrated so I call in one day when the lady I’m dealing with happens not to be in. That day I’m told by somebody else I’m second on the list for a loaner. You’ve got to be kidding me? You’ve been lying to me all this time after I pumped over $100,000 into you guys in a span of a few years. Fabulous customer service right there. It was then my niceness disappeared & I actually lost my chit on them. I was NOT happy & will admit it openly. I was told I could rent a vehicle for $30 a day. Auh, no. I bought extended warranty and loaners are supposed to be covered. I’m already paying a fortune for a vehicle I cannot drive. Don’t get me wrong, I understand chit happens with cars. Should this chit happen with a 2020 that’s been driven since August? Well no but it did so I at least thought it would be professionally handled. I did not expect the run around and lies. The service manager turned around and told me- well you’re not a good service customer just a good sales customer. So? So what? Nothing requires me to get my work done there. After a day from xxxx and weeks of lies they offered me a FREE rental. Magically a loaner was returned before I picked it up. A few weeks later, my Elantra was returned again “fixed!” And loaner was returned to Hyundai. So this was last week. Tonight, we watched the oil flood out of the “fixed” Elantra and I’m currently waiting on a tow truck to come take the junk out of my driveway. Bottom line is, right now 2 of my vehicles are under complete warranty, I pay over $1700 a MONTH for car payments and insurance on them both & I have no darn vehicle to drive. I would still have the rental if I wasn’t told over and over my car was fixed. I know tomorrow will be another hellish day with trying to get a loaner from them. My best advice is save the trouble, research BIG time before you make such a big purchase & don’t just judge by the sales staff. My biggest mistake.

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Recommend Dealer
No
Employees Worked With
Gill White, Felix Squires, Danny Crane
June 17, 2021

"I am sorry to all the people who are writing all these..."

- toledolinda11

I am sorry to all the people who are writing all these positive reviews must not really be familiar with this place. WORST place ever! Will never ever ever deal with them again, always disappointed and always something else, I found another dealer to which I will gladly drive for. It speaks volumes if the person who sold you the vehicle is no longer there and then the person who worked with the sales person is no longer there also. Waited to be emailed information about a new vehicle but because I was not jumping ship on the current sale promotion, guess what got ignored... it's okay taking my business and spending my money elsewhere!

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Recommend Dealer
No
Employees Worked With
n/a
May 31, 2021

"My service advisor went above and beyond on helping me..."

- tommaloney

My service advisor went above and beyond on helping me with the issue on my SUV. Hats off to to her. I was kept in the loop about everything and the issue was resolved very fast.

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Recommend Dealer
Yes
Employees Worked With
Sharlene
May 20, 2021

"well informed staff who are not pushy, friendly service..."

- bob ant

well informed staff who are not pushy, friendly service and clean showroom, ample inventory to choose from, this is my second Hyundai from Capital and i would gladly shop there again.

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Recommend Dealer
Yes
Employees Worked With
Denise Mackey
May 01, 2021

"Pleased with my vehicle.Staff very helpful,..."

- primrose.bishop

Pleased with my vehicle. Staff very helpful, knowledgeable and didn't rush me. Took the time to explain all my options. Good job! Positive, professional experience.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Denise Mackey , George
April 15, 2021

"Always happy with my service of my Hyundai vehicle as..."

- Baloney

Always happy with my service of my Hyundai vehicle as I’ve been a customer now for close to 20 years as this is my fourth Hyundai. Never any issues with any warranty work that needs to be completed as well my tire and rim warranty. If there is any issues they replace defective items Cheers

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Recommend Dealer
Yes
Employees Worked With
Chris Mcgrath
April 08, 2021

"My first Hyundai, very happy with my choose of a Kona. ....."

- Michelle

My first Hyundai, very happy with my choose of a Kona. .. Gary and George were very informative.. Great people.. and I got a great SUV!

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Recommend Dealer
Yes
Employees Worked With
Gary,George
March 15, 2021

"The exceptional staff there are always a pleasure to deal..."

- Archy

The exceptional staff there are always a pleasure to deal with. That's one of the reasons why we have two Hyundai's. They care.

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Recommend Dealer
Yes
Employees Worked With
Ashley
August 06, 2020

"My experience at Capital Hundai in St.John's NL"

- chrisanddodie

If you are looking for a first rate experience in purchasing a new vehicle, look no further than Capital Hundai in St.John's for the professional experience as well as respectful handling of your time. Christopher Hawkins

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Recommend Dealer
Yes
Employees Worked With
Dave Muran and George Dalton
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