Capilano Audi
North Vancouver, BC
1,062 Reviews of Capilano Audi
Aaron was an excellent salesmen and treated us with the upmost respect, He truly caters towards the customer needs and ensures your worries are eliminated. I will definitely be revisiting Audii in the futu upmost respect, He truly caters towards the customer needs and ensures your worries are eliminated. I will definitely be revisiting Audii in the future. More
I have spent the last four months struggling with Capilano Audi to get reimbursement for over $8000.00 in repairs after purchasing a car from them, earlier this year. The car I purchased was a 2017 Capilano Audi to get reimbursement for over $8000.00 in repairs after purchasing a car from them, earlier this year. The car I purchased was a 2017 Mercedes Sl-63, for which I paid $104,408.25. The car had 46,000 kms and was described as “showroom” condition with no disclosed deficiencies. When the car was delivered I discovered that it required multiple repairs including replacement of both headlights (both leaked the first time I drove it in the rain), a defective massage unit, delaminating leather dash, and 12 error codes (these still remain to be sorted out). I have made multiple calls and emails to Dean Rideout (manager), Nihk Lo, Rory Thies, and Mathew Tarka. In return, I was informed that Rory Thies (the salesperson who sold me the car) no longer works for them, followed by assorted delays and rhetoric. This leaves me with the unpleasant prospect of having to take Capilano Audi to small claims court in order recover the costs of the repairs. At the age of 63, I have purchased many new and used cars over my lifetime but I’ve never run into such disreputable, untrustworthy behavior (misrepresenting the vehicle and refusing to address the needed repairs). More
Very nice team that should me the car and explained all the elements of it. Jae was very helpful as my sales consultant. They helped me on the price and made it work for both of us. Very happy with the exp the elements of it. Jae was very helpful as my sales consultant. They helped me on the price and made it work for both of us. Very happy with the experience! More
From the moment we walked into Capilano Audi till we drove off with our new car Leshauna and the Capilano Audi team were excellent…knowledgeable, attentive and patient. drove off with our new car Leshauna and the Capilano Audi team were excellent…knowledgeable, attentive and patient. More
Very professional stuff! They advised me regarding different options amd helped me to make the best decision They advised me regarding different options amd helped me to make the best decision More
Staff are very friendly and helpful. Had my new car inspected and detailed as fast as possible. All round great service from this dealership. Had my new car inspected and detailed as fast as possible. All round great service from this dealership. More
Working with Aaron Li was a wonderful experience. Very responsive, friendly, professional and genuine approach as a salesperson truly stood out. He is so understanding and accommodating and helped wh Very responsive, friendly, professional and genuine approach as a salesperson truly stood out. He is so understanding and accommodating and helped what we need. We will strongly recommend Aaron to our friends and family. We are so proud of having excellent employees such as Aaron Li in Audi Shops. More