Capilano Audi

This was a service appointment to replace my rear brakes and perform the auto emissions recall for my Q7 TDI. My vehicle was returned to me on time, with all repairs completed at the quoted price. I was contacted with progress reports by the tech team as required. All in all, this was an excellent experience.

Lachin my sales representative was amazing and a joy to work with! She took the time to negotiate and kept me up to date and stayed later than her shift and got me an amazing deal.

Navaaz was a complete pleasure from start to finish . Very personable and friendly. He went above and beyond our expectations. I love my new Q5!!

I recommend Jae Lee, when I walked in the dealership there were more then 10 employees with no customers, not one person even said hi to me, after 10 min. I found Jae in the lot, not working, and he was the most helpful. I liked that he wasn't pushy, and listened to what I wanted. Lastly he kept in touch throughout the process, and offered to bring something I left, in my old car, to me.

I was able to come in and have my tire replaced very quickly. Service dept. awesome. Marshall made it a great experience. Ride home from extremely pleasant young man.

Nothing beats the sales and service experience at Capilano Audi. They went over and above my expectations. I am very happy with my new vehicle.

We have been clients of Capilano Audi for over 10 years and it’s always the thoughtful customer service that brings us back. Everyone from the sales team, finance department to the service and parts teams work hard to ensure that we are informed along every step of the way. Over the years they continue working to make their processes and our client experiences are more efficient. We really enjoy our Audi vehicles even more due to the great people at Capilano Audi.

We have just purchased our fourth Audi from this dealer. Each time the experience has been excellent and the follow up service is first rate.

To whom who are considering to purchase Audi, Staffs at Capilano Audi dealership were really helpful in every step from choosing the right car, trade-in, purchase options, etc. I especially appreciate Jae Lee's (salesman) efforts who helped me to get my new toy - s5 coupe. Again, Thanks, Jaemin

This would be my second used vehicle purchase from Capilano Audi. Aaron Li was amazing in this entire process: he was polite, understanding, and did not pressure me into buying a vehicle I was not 100% satisfied with. We worked closely with the sales manager, Nihk Lo, to close a deal I was happy with. Nihk is very knowledgeable mechanically with automotive vehicles, and will explain anything you noticed that was wrong in the used vehicle, whether it is on the inspection report, or during your test drive. The only gripe I have is that the vehicle had OEM all-weather rubber floor mats prior to service and detailing, but was no where to be found when I picked up the car. A small price to pay for amazing customer service.