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Camco Acura
Ottawa, ON
54 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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54 Reviews of Camco Acura
January 20, 2024
Worst Service I have ever received in a car. Wait times for me since I've purchased my car in 2021 are always 3-4 hours just for an oil change or tires change. Pretty pathetic huh! I called the Wait times for me since I've purchased my car in 2021 are always 3-4 hours just for an oil change or tires change. Pretty pathetic huh! I called the day prior to my appointment to reconfirm my appointment, I got told it was at 8:30am which I was here ahead of time to only get advised it's actually only at 10am. Like what the xxxx?! No one calls you back from service when you leave a message. I had requested with my oil change and brake fluids service to get my wipers changed to only get advised during my appointment that they don't have any and they'd have to order some... I booked my appointment over 2 weeks ago. This is unacceptable. I also don't live in town (I'm 40 mins away) and Ottawa only has one Acura dealership...I love my Acura A-Spec but xxxx improve in your service for your customers! More
by MF
Employees Worked With
James
December 22, 2023
Horrible service department. Sales was the only one who gave a good experience. Over 7 years with them and the last 2 years went downhill with the service department. . Impossibl Sales was the only one who gave a good experience. Over 7 years with them and the last 2 years went downhill with the service department. . Impossible to talk to a person live. When you leave a message no one calls you back. Worse ever service department I have ever experienced. Too bad there is only one dealer in Ottawa. Next year I hope to sell my Acura and never purchase Acura again. More
by Nano
Employees Worked With
All of them
November 30, 2023
just bought a new 2024 MDX with Joe. He was excellent! Was such a positive buying experience! We visited many other dealers to try out other cars and models and nothing compared to the e He was excellent! Was such a positive buying experience! We visited many other dealers to try out other cars and models and nothing compared to the expertise and customer service we experienced at Acura with Joe! When we picked it up he took the time to go over everything and explain. Would recommend Camco Acura and Joe to everyone for a stress free buying experience! Never once felt pressured to buy or be upsold on anything! More
by Brittany
Employees Worked With
Joe
October 28, 2023
I needed some service for our 2017 MDX which required having the vehicle towed to the dealership. After some initial mixed communication with the service department and longer than anticipated wait for r having the vehicle towed to the dealership. After some initial mixed communication with the service department and longer than anticipated wait for return of calls the Service Manager James took control of the situation and got everything on track. The service was provided promptly and I received updates from James. I appreciate that at a busy Service department things can get overlooked. James kept me updated until all the issues were resolved. I must say I appreciated his professionalism and the speed in which he resolved the situation. I look forward to dealing with him in the future. More
by Frechette.john
Employees Worked With
James
September 20, 2023
Since 2020 doing g all my maintenance to this Dealership. James the Service manager and the new employee JAMA, extraordinary good service. I cannot ask better. James I know him as service manager for 3 year James the Service manager and the new employee JAMA, extraordinary good service. I cannot ask better. James I know him as service manager for 3 years now and always provided an excellent service. Jama is the first time but we can see he like his job just by the way talking and acting. Today I was impressed positively.Thank you both. More
by Franciscpatras
Employees Worked With
Jama
April 20, 2023
Ran into service issues, that were not being resolved. The issue was escalated to the service manager who stepped/in to help resolve the situation. Thanks for taking the extra time. The issue was escalated to the service manager who stepped/in to help resolve the situation. Thanks for taking the extra time. More
by AW
Employees Worked With
James, Service Manager
February 08, 2023
My husband and I bought a 2023 Rdx. Our sales person Christian as well as the sales manager we’re extremely helpful and on top of things as we had to wait for it to be manufactured. Thi Our sales person Christian as well as the sales manager we’re extremely helpful and on top of things as we had to wait for it to be manufactured. This is our second Acura and we wouldn’t drive anything else. Thank you Christian and Camcorder Acura! More
by Angiestdenis/lily
Employees Worked With
Christian Beaupré, Edward Choi
January 13, 2023
Terrible customer service! Despite multiple emails and phone calls, nothing happens. They were great when they were selling me the car but after that it has been all down hil Despite multiple emails and phone calls, nothing happens. They were great when they were selling me the car but after that it has been all down hill. I was contemplating upgrading my 2019 RDX but no way with Camco. More
by BH
Employees Worked With
No comment
May 08, 2022
Purchased a used accord online. It was advertised as no accidents in great The sales rep, Jake, told me the car was in excellent condition. Received the car and paint was in awful c It was advertised as no accidents in great The sales rep, Jake, told me the car was in excellent condition. Received the car and paint was in awful condition with many areas poorly touched up. Discovered the car has been in one or maybe more accidents. Tried to work with dealer are the were rude in their response. Stay away, they are lying crooks. More
by Rgray25RDG
Employees Worked With
Jake
January 25, 2022
Camco Acura tried to sell me a used MDX and and tried to hide the facts. It was sold and registered to a buyer who did not pickup this vehicle. My assumption is because of the major repairs on the windshiel hide the facts. It was sold and registered to a buyer who did not pickup this vehicle. My assumption is because of the major repairs on the windshield and the technology on the windshield. They tried to sell me this car as new. Mr. William Chu (General Manager) orchestrated the who plot according to the sales person Christian Beaupre. But I think Christian was involved too. Beware of this Dealership. In my opinion, doing a scam is in their work culture. I can say this because they did not even deal with me with apology, once I found out myself what they tried to hide. That says it all.I still maintain all the proof. Every one at Camco was involved. More
by ajitsappl
Employees Worked With
Name Is in my narration
