Cambridge Centre Honda

I am writing this review for anyone considering purchasing a Honda from Cambridge Honda. I want to share my experience so that other potential customers can make an informed decision. First, I wan purchasing a Honda from Cambridge Honda. I want to share my experience so that other potential customers can make an informed decision. First, I want to be clear: I love Honda vehicles. This is my third Honda, which says a lot about my confidence in the vehicles themselves. I previously purchased my two Hondas from another dealership, but I was unhappy with their service department. I had heard that Cambridge Honda had a much more efficient service department, so I decided to give them a try. My experience with the service department was excellent. I brought my vehicle in for a recall, and they looked after me promptly and provided me with a loaner vehicle while my car was being serviced. I have no complaints about the service department. Unfortunately, my experience with the finance process was completely different. The salesperson I dealt with was fantastic. He was friendly, funny, professional, and made the sales portion of the experience enjoyable. My husband also thought he was great. Unfortunately, once I was taken into the finance office, the experience went downhill. The finance representative immediately tried to sell me an extended warranty. I explained that I was not interested because I had previously purchased an extended warranty on another vehicle and had a very negative experience when it came time to make a claim. I simply do not have confidence in extended warranties because there always seems to be a loophole that allows the company to avoid responsibility. Instead, because this was my third Honda, I asked whether there was any incentive that could be offered to a loyal Honda customer. I asked if they could reduce my interest rate by 1%. The answer was no. I then asked whether they could include the black paint at no additional cost. Again, the answer was no. I was then asked to prove that I had previously owned my two Hondas and that they had been financed through Honda Financial. I found this particularly frustrating because I had actually driven to the dealership in one of my Hondas and 2014 Honda was in my driveway at home with the ownership. I was told that I needed to provide the VIN numbers for my previous Hondas so they could verify the financing history with Honda Financial. I provided the VIN numbers and was told that Diane would contact me and see whether they could get me $500 back. I was told this could take a few days. The very next day, when I went to the dealership to pick up my brand-new Honda and complete the paperwork, I was told by the finance representative that they could not find my previous vehicles in the Honda Financial system. I was extremely frustrated. I questioned why I was being told this when I had just provided the VIN numbers the day before and had specifically been told that it would take a few days to investigate. I also had all of the paperwork at home proving my previous Honda purchases and financing. What made the situation even more uncomfortable was that the finance representative told me I would receive a customer survey and asked me to provide a good review because negative reviews would reflect badly on the dealership. I was shocked. After the experience I had just had, I felt that I was being asked to give a positive review before my concerns had even been addressed. I immediately wrote a letter to the dealership manager explaining what had happened. I was asked to provide the paperwork supporting my previous Honda purchases and financing, which I did. Unfortunately, it did not appear that the paperwork was even properly reviewed. I received another email asking me for account numbers that were already clearly listed on the paperwork I had provided. At that point, I contacted Honda Canada directly because I believed that, as a third-time Honda customer, my concerns deserved to be taken seriously. To date, I have received no meaningful response from Honda Canada or Cambridge Honda That is extremely disappointing. I More

Extremely Disappointed – Felt Misled at Honda Cambridge I brought my vehicle to Honda Cambridge to address a cracking sound when releasing the brakes. This noise has been there since the day I Cambridge I brought my vehicle to Honda Cambridge to address a cracking sound when releasing the brakes. This noise has been there since the day I bought the car. I didn’t bring it in earlier because I simply didn’t have the time — even though I booked several service appointments in the past, I couldn’t attend them due to my schedule. When I finally managed to bring the car in, I expected them to properly investigate the issue. Instead, they quickly claimed it was because the brakes needed servicing and tried to sell me a brake service. I explained clearly that this sound existed from day one, so it cannot be from normal wear and tear, yet they still insisted on the same answer without doing a proper diagnosis. This felt less like a genuine attempt to resolve a customer’s concern and more like a push for unnecessary work. As a paying customer, I expect honesty, proper technical assessment, and the willingness to actually listen — unfortunately, none of these were present here. I left frustrated, unheard, and still with the same problem I came in for. Based on this experience, I cannot recommend Honda Cambridge for service. More

Very professional and an excellent service provider would definitely advise others to visit your dealership definitely advise others to visit your dealership More

Everyone at the dealership was great to deal with. Vehicle was delivered as promised. Very impressed. Vehicle was delivered as promised. Very impressed. More