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C.A.P.S International Inc

Selkirk, MB

4.0
4 Lifetime Reviews Review Dealership

502 Greenwood Avenue

Selkirk, MB

R1A 1H9

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4 Reviews of C.A.P.S International Inc

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April 17, 2020

"CAPS helped me finance a vehicle no other place would and..."

- Anonymous

CAPS helped me finance a vehicle no other place would and for that reason they get my 4 stars. Interest rates are a little high but overall, if you have poor credit and need somewhere that’ll gladly take you on, look no further.

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Recommend Dealer
Yes
Employees Worked With
Prefer not to say
January 13, 2017

"Low-km Minivan with Lots of Problems. Poor Service."

- Schnitzel

I was very disappointed with my purchase of a low-mileage minivan at CAPS Int'l, Selkirk, MB. Neither the van nor the service from this company met my expectations. I would not purchase from this business again. Here's my experience: Sep 24, 2016: 2005 Montana SV6 van purchased from CAPS International, Selkirk, MB, with 122K km for $5250 + taxes. Before concluding the purchase I asked the salesman what would happen if I discovered problems with the van the first week or two after purchase. Salesman said that in that event they would do what they could to help me. (He said they couldn't give me a new engine, of course, but they would do what they could to help, since they have a reputation to uphold.) When I got the van home, I noticed that the tires were underinflated (< 20 lbs per tire). Sep 25: Van driven from Winnipeg to Grand Forks. Several issues with van discovered. Sep 26: I emailed CAPS and reported the issues: (1) Check Engine Light - PO171, (2) Fuel gauge malfunctioning, reading empty shortly after fill-up, (3) Non-functional CD player, (4) Electric door locks not working, (5) Key fobs not working. Oct 3: Van brought into CAPS Int'l. Code PO171 confirmed by the techs and cleared. CAPS told me to continue to drive and see if the code reappears. CAPS promised to look for a replacement CD Player. Oct 7: I emailed CAPS and reported that engine code PO171 had re-appeared. Oct 7: CAPS replied, saying they would speak to the techs about the PO171 code. (no other reponses from CAPS) Oct 25: I emailed CAPS asking if they intended to fix any of these reported issues. (no other reponses from CAPS) Nov 9: I forwarded my Oct 25 email to CAPS again, asking to please reply. (no other reponses from CAPS) Nov 12: I phoned CAPS to ask why they had not responded to my two previous emails. They claimed that my emails had gone to a Spam folder. (Strange, since none of my previous emails with the same Subject line had apparently gone to Spam.) I also reported a new problem with smoke coming from the driver-side rear wheel. CAPS promised to send tech(s) the following week to release the rear wheels and drive the van to Selkirk for repair. (no van pickup and no calls or emails from CAPS) Dec 2: I phoned CAPS to ask what happened to their promise to pick up the van. They expressed "surprise" that no one had picked up the van. I told them I had scheduled a tow for the van from my home to CAPS in Selkirk. Van towed to CAPS Int'l Selkirk at my expense. Dec 27: CAPS reported to me that they had fixed the emergency brake, the engine light, and the fuel gauge. It seems that the emergency brake and engine light are indeed fixed, but I can't confirm whether the fuel gauge is fixed. I ended up fixing the door locks and fobs myself. The CD Player is still not fixed. Bottom Line: I expected better from a low-km vehicle from this business. CAPS ignored many of my requests for help. Not once did CAPS International apologize for failing to respond to my requests for help or for not following thru or dragging their feet on their promises.

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Recommend Dealer
No
Employees Worked With
Cam Draper
October 05, 2015

"Great people, got me a car when everyone else said NO!"

- Robbie

I went through a bunch of big car stores in Winnipeg that promised poor credit car loans.. In the end they could do nothing.. The people at caps found a "private lender" as they called it and I now have a van of my own.. And I can afford the payments.. Thanks caps auto sales! I will be telling all my friends that need a little more help to come see you guys! Robbie..

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Yes
Employees Worked With
Richard, Claude, Cam
January 25, 2015

"Cotton candy costume on a lemon"

- Anonymous

As a purchaser of a vehicle from caps and speaking to other customers test drive is ok but issues on vehicle are present and brought to salesmans attention and the dealership tells you it's a very minimal issue and will be taken care of before you take the vehicle home, a bandaid is applied to temporarily fix the issue and when you return with re-occurring issue surprise your warranty is not bumper to bumper all issues are under common wear and tear and service fees and parts price are inflated unreasonably. Overall a lot of pretty lemons with issues on the lot that the dealership seems to leave broken until a buyer shows interest and than repairs necessary are repaired. Probably not one car on the lot that doesn't have an existing problem. Not a dealership you could walk onto lot pick vehicle and drive it away that day because on the test drive an experienced driver will pick the problems out and need issues repaired before customer can drive away with their newly used vehicle. There is a reason their autos are lower priced and they offer any sort of financing available including in house. I wouldn't purchase a used vehicle as a beater for my teenagers here for fear of reliability. Dissatisfied. Prefer not to list vehicle make reasoning that I still carry my warranty with caps and prefer to stay anonymous but have learned with a lubrico warranty I can take my vehicle to any garage that deals with lubrico and have repairs completed and not feel like they are biased and try to blame wear and tear on a vehicle with less than 5000 km driven since purchase.

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Recommend Dealer
No
Employees Worked With
Claude carol Jordan Sarah
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