Burlington Toyota

Excellent purchase experience I received excellent guidance while searching for a car. Excellent service throughout the purchase process. Best car purchase experience I've had in I received excellent guidance while searching for a car. Excellent service throughout the purchase process. Best car purchase experience I've had in my life. More

Very courteous Excellent Friendly Courteous Sales Rep and Associates Jamie and Rita Explained workings of the cars controls very well Would request Jamie again E Excellent Friendly Courteous Sales Rep and Associates Jamie and Rita Explained workings of the cars controls very well Would request Jamie again Excellent experience Great Coffee More

Totally Toyota Since buying my first car 11 years ago (Toyota Corolla), I have always had excellent experiences dealing with Toyota- their service department is so p Since buying my first car 11 years ago (Toyota Corolla), I have always had excellent experiences dealing with Toyota- their service department is so professional and always takes the time to explain a situation and any related costs. My car lasted 11 years because it was always well-maintained. Recently, I purchased a new car (Corolla) and my experience with the Sales department was also fantastic. At no time did I feel pressured to buy a car and I truly felt they were working to get me a car, with features, that fit my life style. I love my new car and would recommend that anyone looking for a new car, considers a Toyota. Not only are the cars one of the safest and most reliable on the road, you'll find the service and staff at Burlington Toyota the best around. More

Regular Maintenance Check I drive all the way from Woodstock to get my car serviced at Burlington Toyota. I feel taken care of and treated with respect. They never overcharge I drive all the way from Woodstock to get my car serviced at Burlington Toyota. I feel taken care of and treated with respect. They never overcharge or give me surprise maintenance, they do the work that is required for the care. Most of all I trust them to not charge me for extra work or worse not do the work that they charged me for. More

Very pleased This is the third car I have leased from Hamed. I find him helpful and pleasant and would not hesitate to recommend him. I will likely return in fou This is the third car I have leased from Hamed. I find him helpful and pleasant and would not hesitate to recommend him. I will likely return in four years. More

under body & bluetooth the clip had fallen off from the underbody and the bluetooth had disconnected (2 times in less than 5 years) and I was not able to reconnect it as the the clip had fallen off from the underbody and the bluetooth had disconnected (2 times in less than 5 years) and I was not able to reconnect it as the 2011 Corolla owners manual is not correct More

Free Car Wash Good, fast service with an itemized bill. Lots of reading material in the waiting room. Car seems to work well but the price is not cheap. However, Good, fast service with an itemized bill. Lots of reading material in the waiting room. Car seems to work well but the price is not cheap. However, I want reliability and was happy about the car wash in this weather. More

Great service Great people Friendly Efficient Courteous. I Love my Rav and the sales rep was also Fantastic every one I have met at the dealership. Have been Great Friendly Efficient Courteous. I Love my Rav and the sales rep was also Fantastic every one I have met at the dealership. Have been Great More

Service great - Sales improving Tried a Toyota SUV for first time in 2008 after nothing but North American. Instantly sold on quality. Probably a Toyota lifer at this point. Live in Tried a Toyota SUV for first time in 2008 after nothing but North American. Instantly sold on quality. Probably a Toyota lifer at this point. Live in Burlington so tried to buy from this dealership for past 4 vehicles. No success. Either didn't get a reply to an email request for pricing or after the fact being told "Oh I didn't know I was competing with anybody else." However this time around they got their act together and were able to provide competitive pricing. I credit the new Sales Manager (Sion) for that. The best part of the dealership by far is the service. Len and Gord are very friendly and helpful. Always greet you by name once they get to know you. Always offer to get you a ride. Always call when the vehicle is ready. Work always is top notch and reasonable. Anyway seems like they are trying to bring their sales department up to the same standards as the service department so I'll continue to support them. More

Different World I visited the dealership 3 times trying to get my car appraised and to look at a pre-owned Corolla. Here's a summary of my latest, and it appears, la I visited the dealership 3 times trying to get my car appraised and to look at a pre-owned Corolla. Here's a summary of my latest, and it appears, last, experience at Burlington Toyota: a) called ahead to ask about Corolla being advertised on Auto Trader, could I come in and test drive? b) had to deal with a new rep, Joe, as my old rep Salny had been too busy to respond to my requests from previous days c) when I visited, the car I had called about was not available (let's call it Corolla A) because they had listed it before they did the clean-up, safety, etc. d) when we were trying to do a deal on another Corolla (Corolla B) they had in stock, I thought the price might be wrong since the price list had a higher-than-advertised price for Corolla A e) When I pointed out that I could get a 2016 Corolla for the pricing they had on Corolla B, Joe basically showed me the door f) when I pointed out that he gave up too easily, that's when the childish and unprofessional behaviour ensued and I had to leave Some suggestions: 1) if someone calls asking about coming in to view a vehicle, please make sure that vehicle is available to view and drive please, especially if it's a customer that has already visited a number of times? 2) when a customer gives you another chance to build a deal, perhaps focusing on building the deal and not unleashing a continuous stream of snide comments would be helpful and more professional I thought Oakville Toyota was bad, but this was a new level of unprofessionalism. In general, I have had poor experiences at Toyota dealerships, which may suggest we are already seeing the "too big to fail" mentality. With each visit, I noticed that they know how easily the Corollas sell, so they don't really need to work to sell them. If you try to make them work, the experience goes south in a hurry, but that was no more apparent than at Burlington Toyota. If you have 3-6 months to buy a vehicle, perhaps take a chance here. If you are looking to move on a car in a faster timeframe and expect professional treatment, hopefully another Toyota dealer will give you better treatment! Erin Park and Georgetown were the best in my experience so far, but don't expect a great trade-in value at these places... More