Budds' BMW Hamilton

Satisfied customer Several weeks ago we stopped in to Budds BMW in Hamilton with no intention of purchasing a vehicle However after test driving a preowned X3 we were p Several weeks ago we stopped in to Budds BMW in Hamilton with no intention of purchasing a vehicle However after test driving a preowned X3 we were pleasantly surprised by the look, price and performance of the vehicle. We were sold and purchased the car that day. Thank you Michael for all your help. More

Amazing as always Blair and Donn at this dealership are the utmost reliable and trustworthy car salesmen I have ever encountered. I just purchased my 11th BMW! There is Blair and Donn at this dealership are the utmost reliable and trustworthy car salesmen I have ever encountered. I just purchased my 11th BMW! There is no doubt that I am loyal but for all the good reasons! Thanks again. RV & LV More

Best Experience I first leased a new 335 i black in black canbriolet and my experience was amazing the whole deal was done in my home at my comfort! When my lease was I first leased a new 335 i black in black canbriolet and my experience was amazing the whole deal was done in my home at my comfort! When my lease was almost up another limited edition newer model pulled into the lot and I simply bought it it was a 335is m series cab and I can tell you I love the car and the VIP service they give me to this day 4 years later! More

Disgusting people Do not go to this dealership; it gave me the worst experience I’ve ever had with a company! The unprofessionality of these people, specifically josh Do not go to this dealership; it gave me the worst experience I’ve ever had with a company! The unprofessionality of these people, specifically josh and Randy, baffles me! Do not waste your time with these people! More

Service of my BMW Recently had my BMW in for regular service and checkup. As I'm from out of town, I needed to make special arrangements to coordinate the service whil Recently had my BMW in for regular service and checkup. As I'm from out of town, I needed to make special arrangements to coordinate the service while I was in Southern Ontario for another reason. All the arrangements were coordinated through Decio and Calypso. (appointment, rental, etc). Decio was great to deal with and was very accommodating. The drop off and return was completed with minimal delay. Decio took the time to go over the list of items that I wanted looked at on the car and explained what work was done. A few days later, he even followed up with a phone call to see how my drive home went and if I had any issues with the car. I can't say enough about the service and treatment that I have received from the staff at Budds. It was especially nice to walk into the dealership (after not being there for a year) and having the staff I had dealt with previously (Dom and Phil) remember me and greet me like family. My impression of Budds in general is that the management must be doing something right as they seem to have a low turnover of employees. Those employees also seem happy and treat customers like family. Kudos to Budds employees and management for making what often seems to be a painful chore (getting service done on a car) into a pleasant/positive experience. More

Top notch in everything they do Have been taking our 330i to Budds' in Hamilton for the past 10 years. Great car, great service. Decio goes above and beyond - he's always taken exc Have been taking our 330i to Budds' in Hamilton for the past 10 years. Great car, great service. Decio goes above and beyond - he's always taken exceptionally good care of us. A luxury vehicle can be a bit more costly to maintain, but we rarely had any serious mechanical problems. When the time came at last to trade in our beloved 330i, we initially considered an X5, but my wife wasn't ready for an SUV. Peter in Sales was an absolute pleasure to work with as we spent a couple weeks considering (and test driving) a couple of other vehicles. My wife finally settled on her dream car, and she's over the moon - ecstatic with her new set of wheels. And the best part is the whole experience of working with people who know their vehicles inside out and want to find the right car for their clients! Honestly, I have nothing but great things to say about Decio, Peter, Bryce, and the whole team at Budds in Hamilton. You can tell that they love what they do, and take it from me, we're hard to please. I recommend them to my friends and family. Absolutely top notch. More

Last time there. A check engine light on my 2013 X1 came on. I called BMW Hamilton and was advised to bring it in. "We'll put it on the OBD and figure out what it is"I A check engine light on my 2013 X1 came on. I called BMW Hamilton and was advised to bring it in. "We'll put it on the OBD and figure out what it is"I was told. So I drive from Port Dover to Hamilton and the service rep goes to the car and says "Ya that's a check engine light". Back inside the dealership he says "we can't look at it until Thursday". I told him we were taking the car on holiday but would bring it in on Thursday. I was given three possible times and chose 910 am. I was then asked if I would like a ride somewhere as it could be four to five hours before the car was seen. I asked why so long and he said the appointment was only a time to drop the car off. He then told me that it could take an hour to an hour and a half on the OBD to get the trouble code. They offered to get me a rental car to go home. I walked out and went down the street to a garage that is doing a bang up business on BMW, Audi Volkswagen etc. My problem was diagnosed in 15 minutes, repaired in 3 1/2 hours and I was on my way. I love my BMW, I just can't stand BMW service. I won't be back. More