I've purchased two vehicles from Browns in the last 6 years and have had amazing service both times, as well as all the years in between. The first time around I purchased a used SUV that was originally an employees vehicle (Lee!) and it was pristine. It came with a second set of tires which were accidentally lost... but they were quickly replaced without question. The second time around I worked with Brian the bow tie guy and he was awesome. I waffled a lot and struggled to find something in my budget, and never once did I feel pressured, or ignored, while I hmm'd and haw'd over making a purchase. The biggest deal breaker for me is if someone is pushy, which is why I choose Browns for my car needs. I loved my old SUV and I love my new SUV and I'll continue to recommend Browns to every one I know.