I have had more after sales service on my fitbit than my 19K car. I wanted them to wash my car properly and change the windshield wipers. They forgot. I sent them the bill, they were to send me a paper to fill out..they forgot. I needed info from them on the car for insurance. No answer. Stay tuned. I am still awaiting my cheque for payment. I will let you know. For the record, Karine was a pleasure to deal with however. So I have two ratings. Before they had my money, and after. Right now all I feel is the after.