Birchwood Kia Regent

New tires, failed struts during safety inspection, oil change and inspection 5 minutes before attending dealership. Was told tires needed rotation, needed oil change and struts were good. Absolutely not change and inspection 5 minutes before attending dealership. Was told tires needed rotation, needed oil change and struts were good. Absolutely not cool. They didn’t know I literally had just dealt with all those issues. Then they try to bill me because they didn’t find anything wrong with the struts. More

Nov 10/20. - Service was good and repair handled in a timely manner . Customer service consultant was cordial and very knowledgeable. COVID protoco timely manner . Customer service consultant was cordial and very knowledgeable. COVID protocols were in in place and car returned sanitized More

The best customer service as always.I have never had a The best customer service as always. I have never had a bad experience at this dealership. Am on my fourth Kia!! Anna and Gregory are amazing. The best customer service as always. I have never had a bad experience at this dealership. Am on my fourth Kia!! Anna and Gregory are amazing. More

I just purchased a 2021 Seltos EX. The experience was amazingly stress free. We worked with Dylan Yerex who was helpful and patient with me while I was making up my mind and asking questions. No pressure amazingly stress free. We worked with Dylan Yerex who was helpful and patient with me while I was making up my mind and asking questions. No pressure. I also worked with Financial Manager Carla Schillaci who helped me keep my payments at a level I felt comfortable with. Both are bright and amazing new staff. I have been doing business with Birchwood KIA for 12+ years and will continue. Thanks Birchwood! Sincerely, Elizabeth Briere More

I’ve honestly never had a bad service experience here. I’ve dealt with a different service advisor each time and every single one of them was the most pleasant experience. Fast, knowledgeable and simply j I’ve dealt with a different service advisor each time and every single one of them was the most pleasant experience. Fast, knowledgeable and simply just nice, honest people. Highly recommend. More

Customer service is excellent, very courteous, and welcoming, also the shop staff are efficient, and do a very good job looking after your car. No problems ,thank you. welcoming, also the shop staff are efficient, and do a very good job looking after your car. No problems ,thank you. More

great sales person i delt with, ANGELEKA was very helpful. All the staff went out of there way to make car buying a easy and stress fell experience. Keep up the good work. Thanks Brian Quail helpful. All the staff went out of there way to make car buying a easy and stress fell experience. Keep up the good work. Thanks Brian Quail More

purchased a 2021 KIA Telluride. my experienced was awesome customer service, friendly, educated, positive, knowledgeable. hassle free. i would recommend this dealership to anyone - mon awesome customer service, friendly, educated, positive, knowledgeable. hassle free. i would recommend this dealership to anyone - mon More

Amazing customer service from Andrew and Lee. Couldn't have asked for a better experience, as buying new we had many questions and concerns. They were both respectful, relatable professionals -- that didn have asked for a better experience, as buying new we had many questions and concerns. They were both respectful, relatable professionals -- that didn't B/S or talk down to you. More

The excellent customer service from the staff is the number 1 reason we would be repeat customers. Dylan in sales was awesome and dealing with Lee in finance made buying a car painless and would love to number 1 reason we would be repeat customers. Dylan in sales was awesome and dealing with Lee in finance made buying a car painless and would love to deal with him for future sales. More