Birchwood Kia Regent

If your car is sick'in it will come home tick'in Birchwood KIA have kept my Sportage 06 looking great and running like a race horse, smooth and fast, with lots and lots of power. Ken Tarte Birchwood KIA have kept my Sportage 06 looking great and running like a race horse, smooth and fast, with lots and lots of power. Ken Tarte More

This Place is a Joke First item was a command start that this dealership installed. It never worked properly since day one. I had it in today to get fixed and was told it First item was a command start that this dealership installed. It never worked properly since day one. I had it in today to get fixed and was told it wouldn't be covered under the parts and labour warranty. Which I can accept but this was a result of the command start being calibrated incorrectly by staff not the command start being broken. Secondly I paid extra for a rim warranty which I have used in the past. However when I brought it in today I was told it would not be covered?! How can the same rim issue be covered one day and not the next day? Plus, like I said, I bought extra coverage for that reason! Third is the shuttle service. I live outside of the city When I purchased the car I explicitly asked if I needed a shuttle would I be provided a ride. The answer from your dealership was yes. Now today they told me no! Needless to say I walked out with ZERO intentions of ever giving your dealership another cent of my money. I've worked in the customer service industry for 20 years and today was an embarrassment. More

New car The team at birchwood kia were amazing at helping me after I had my car stolen. They kept me in the loop throughout the whole process and were a dream The team at birchwood kia were amazing at helping me after I had my car stolen. They kept me in the loop throughout the whole process and were a dream to work with. I would highly recommend them because their customer service is above and beyond. More

Brought in my Kia for tire change for Summer. Aleah Penner , my service consultant was excellent as she always is. And I did not wait long. A shuttle was available if I needed it. We are given an Aleah Penner , my service consultant was excellent as she always is. And I did not wait long. A shuttle was available if I needed it. We are given an option of a free car wash or windshield wiper fluid. Great...Thank you!!! More

Courteous, professional , caring, they went the extra mile The staff was Courteous, professional and the work was completed in a timely fashion. The staff went beyond the norm to provide a wonderful experien The staff was Courteous, professional and the work was completed in a timely fashion. The staff went beyond the norm to provide a wonderful experience More

Great customer service New Kia car owner. Went for my first oil change! They quickly booked me in. Soon as I walked in, I was greeted with a smile from a young pretty lady - New Kia car owner. Went for my first oil change! They quickly booked me in. Soon as I walked in, I was greeted with a smile from a young pretty lady - passed me onto the service desk to Jhenner! They quickly took my car and didn’t wait for very long! Great service and I will be back! I even got a free car wash ?? Just in time for one when I brought in a dirty car lol Thank you ?? More

Above and beyond! The service staff is friendly, prompt, and willing to do whatever it takes to accommodate any requests. Prices are fair (who likes spending money mai The service staff is friendly, prompt, and willing to do whatever it takes to accommodate any requests. Prices are fair (who likes spending money maintaining their car) but I like knowing I have Kia trained techs working on my Kia! I would recommend to anyone looking for professional, courteous service! More

Great Service! Extremely satisfied with service from the time I walked in till the deal was done. John, thank you for helping us get a great vehicle at great price. Extremely satisfied with service from the time I walked in till the deal was done. John, thank you for helping us get a great vehicle at great price. More

Bravo! I always get great service! They remind me when to come in and then they are supper friendly and helpful from that point forward. The front service d I always get great service! They remind me when to come in and then they are supper friendly and helpful from that point forward. The front service desk, the shuttle, the person that phones me to tell me what's been done and what needs to be done, etc. Well done!! More

Great staff an service Very much appreciated the speed , professional and friendly service I received from the staff and mechanics that fixed the problems I was having with Very much appreciated the speed , professional and friendly service I received from the staff and mechanics that fixed the problems I was having with my remote starter. More