Birchwood Honda West

Graciousness and efficiency The service provider who took my car and had the service done was very gracious and clear in what was being done. I was told the waiting time would be The service provider who took my car and had the service done was very gracious and clear in what was being done. I was told the waiting time would be 1,5 hour is but it was ready in 40 mi utes,,,very appreciated. The waiting area for clients is very nice,..my only criticism is that the coffee in the coffee machine is very bad. But I would recommend the service department very highly. Naomi Levine More

Got what I asked for Quick and wonderful service. Very professional. They listened to what I needed in a vehicle and kept it within by budget. They also, gave me an excell Quick and wonderful service. Very professional. They listened to what I needed in a vehicle and kept it within by budget. They also, gave me an excellent amount for my trade in. They didn't try to upsell me on another vehicle I didn't want, need or couldn't afford. More

Great service Had an amazing experience buying a car. The team got everything sorted hassle free. The team got everything done no matter what the circumstances Hi Had an amazing experience buying a car. The team got everything sorted hassle free. The team got everything done no matter what the circumstances Highly recommend More

Very good service & communication Cust. Service Rep was very helpful and clear w/work concerning vehicle to be done and good communication concerning vehicle p-up/ customer shuttle ser Cust. Service Rep was very helpful and clear w/work concerning vehicle to be done and good communication concerning vehicle p-up/ customer shuttle service, etc. . He made the experience fluid and courteous. More

consistent positive attitude BHW is consistent in their service and positive attitude regardless of circumstances. That is what builds trust and loyalty. more words to fit the mi BHW is consistent in their service and positive attitude regardless of circumstances. That is what builds trust and loyalty. more words to fit the minimum. More

Overall a Good Experience: small glitches Very pleasant, friendly staff. A little rushed, but that's the business they're in. I think staff genuinely tried to be forthright about any flaws in Very pleasant, friendly staff. A little rushed, but that's the business they're in. I think staff genuinely tried to be forthright about any flaws in the car -- and there were very few flaws. But the windshield had several stone bruises, which were overlooked, and we only noticed as we were taking final delivery. Bruises now repaired and dealership agreed to pay for them, which I'm satisfied with. I'm happy with the car and feel I was dealing with honest, and friendly -- if slightly distracted -- staff. More

A Walk in the Park with Friends This is may 3rd time around with Birchwood. Once when u were on Portage at Moray (Buick Regal) and 2 times round with Birchwood Honda. Never disappo This is may 3rd time around with Birchwood. Once when u were on Portage at Moray (Buick Regal) and 2 times round with Birchwood Honda. Never disappointed; always pleasant; I have always felt at home and as if I were with family. Thank you. More

Excellent overall experience. Steve was very helpful Excellent overall experience. Steve was very helpful with my search, I gave him an idea of my lifestyle and hoped he would find the right vehicle Excellent overall experience. Steve was very helpful with my search, I gave him an idea of my lifestyle and hoped he would find the right vehicle for me and he did just that. It was very helpful that he was able to choose vehicles from other dealers in the park and not just his own, that made it easier for me and less likely to go elsewhere but Steve found the perfect car for me. He was very friendly and patient. It wasn't a quick sale we test drove a couple vehicles in different styles to help make my decision easier and give me peace of mind. He would call and let me know that something new came in, and encouraged me to come in and see for myself and I did just that. He knew his product very well and educated me on the process on buying. He broke down the price point to a monthly payment which made me breathe easier, and he never pressured me to buy, I would have just walked out, so I really appreciated that approach. As far as the price goes, I would have preferred to spend less just like any other. More