Birchwood Chevrolet Buick GMC

New vehicle service Great service great team I highly recommend birchwood gmc to anyone.Always friendly and honest I will always take my vehicles to birchwood gmc posted Great service great team I highly recommend birchwood gmc to anyone.Always friendly and honest I will always take my vehicles to birchwood gmc posted west .. More

Great service all around Great service all around, salesmen Chris was patient and made us feel confident in our decision! Jeff in finance also worked hard to get us the best d Great service all around, salesmen Chris was patient and made us feel confident in our decision! Jeff in finance also worked hard to get us the best deal possible! I would recommend this lace to anyone! More

Personable staff I recently was in for purchasing a new vehicle and than had to get something fixed up three months later. I had dealt with Paul and Roy and would defi I recently was in for purchasing a new vehicle and than had to get something fixed up three months later. I had dealt with Paul and Roy and would definitely recommend because of them. It was a great experience as well as the man that helped me in the workshop. Personable staff is everything. More

New Vehicle Purchase The sales staff and Finance Manager are fantastic, they went the extra mile for us on our purchase. They took the anxiety out of a big purchase and wo The sales staff and Finance Manager are fantastic, they went the extra mile for us on our purchase. They took the anxiety out of a big purchase and worked quite hard at getting us the best deal and best bank rate possible. This is our first time dealing with Birchwood, and we will certainly continue. Out of 3 new vehicle purchases over the last 8 years, they were the only dealer we were happy with upon completion of sale. Thank You Birchwood! More

Service for Factory recall I was in and out with no issues; very friendly staff. free coffee and a tv to watch the morning news. clean and quiet place to wait. I was in and out with no issues; very friendly staff. free coffee and a tv to watch the morning news. clean and quiet place to wait. More

Excellent, Friendly Service I have dealt with the Service Department for a few years now with my used 2002 Oldsmobile Intrigue. It's a bit of a lemon, but as a hockey Mom, also I have dealt with the Service Department for a few years now with my used 2002 Oldsmobile Intrigue. It's a bit of a lemon, but as a hockey Mom, also has the bells and whistles I need, namely heated seats, good visibility and a big trunk. Hard to find that kind of trunk space in a new car, and I don't want to drive a minivan. In any case, Birchwood GM has definitely helped to keep my old clunker on the road and in good running condition. I also appreciate the Roadside Assistance Membership which I have definitely used on more than one occasion. I've never had an issue calling in for a tow or to get my car started on a cold day. The service reps at GM are all very friendly and have really looked after me, especially Graeme. When I identified an issue on the customer service survey, the Assistant Manager made sure to follow up with me. There's a lot of work that could be done on my vehicle, but they've never pressured to do more than what's absolutely necessary, and what has been done, has been pretty much as per the quoted price. I've dealt with other dealerships for our other vehicles over the years, and I will say the service guys at GM are by far my favorites. More

Service on my Chev Equinox by Alvin Allard The check All Wheel Drive message came on. Alvin thoroughly checked the system and explained what the process. I am thoroughly pleased with my purchas The check All Wheel Drive message came on. Alvin thoroughly checked the system and explained what the process. I am thoroughly pleased with my purchase of this car and the Service work that has been done to date. Professional, friendly service. More

Pressure selling First, the sales guy made me wait for 15 min. The car that I wanted was advertised within the range of my budget but when I got there, the price is u First, the sales guy made me wait for 15 min. The car that I wanted was advertised within the range of my budget but when I got there, the price is up by almost $4,000 with all the add-ons. The sales guy kept pressuring me to decide to buy. More

Rudely do not respond to your concerns There is a huge difference between before payment of the vehicle than after. Seemed very anxious to assist before purchase, but once they got you There is a huge difference between before payment of the vehicle than after. Seemed very anxious to assist before purchase, but once they got your money they could not care less . They say they won't except any thing less than a ten rating. So when I wrote the salesman Jesse Shore about my concerns, he didn't even extended me the courtesy of responding. Be careful of the extra money paid for color upgrades because there is false advertising with the pearl color a lot of people seem to go for. Good experience on purchase through internet but disclosure on color changes made this purchase hugely disappointing. More

What a joke This place is a joke. Went in to buy a truck, it was a done deal and they promised me a full detail clean, ionizing the truck and shampooing the headl This place is a joke. Went in to buy a truck, it was a done deal and they promised me a full detail clean, ionizing the truck and shampooing the headliner as well as the seats because the former owner was a smoker. I get home after being there for hours and they called me saying that the contract that we Just signed could not be done because they didn't ask the bank first (financing agreement). Ok whatever they were willing to take some more money off which I was ok with but still it pissed me off because it was a signed done deal. Anyways went to go pick up the truck a week later, before finalizing anything I wanted to go take a look at the truck to see if the work that I asked was done. Was it done? The truck was not even touched. I was pissed and ready to walk away from it all together. At that point I asked for my deposit back. They brought in two different managers to speak with myself and my wife. The second manager, Frank, begged we gave him one more shot. It was almost funny trying to hear the excuses he was coming up with why it didn't get done. I wanted to walk away from it and I don't no why I didn't at that point. Frank promised no matter what we come back two days later we will receive a 500$ visa gift card and 3 full tanks of gas for our troubles. We went back in two days later and looked at the truck and there was still a smoke odor. Also going home and thinking about it all, there's so many other dealerships out there and it was just concerning if something goes wrong with the truck and we bring it back there how many corners will they cut to fix it. After looking at the truck on our last visit we made the final decision to not take it. We went in and spoke with frank and asked him for the deposit back. The attitude on this kid, wow I almost flipped out. "Why didn't you call us so we didn't go through all this trouble" "guys came in on there days off for you". Well if they had done that the first time they would have made the sale. Boohoo buddy boohoo. We didn't get those promised gift cards of coarse... He did not keep his word on that either. I was just happy to get the deposit back and get out of there. Will never go back there. Also our salesman, Cory was really really slimy. Went to a different dealership the same day and bought a newer nicer truck for the same price. Stay away from Birchwood Chevrolet. More