Birchwood BMW

I appreciate the clear communication from Bi as to what was was to be done and for how long. They provided information on what would be needed next at the following service. was was to be done and for how long. They provided information on what would be needed next at the following service. More

Pleasant experience without pressure. Both the salesman (Paul Luo) and sales manager (Benjamin Kuilman) were accommodating, patient and more than willing to answer questions and demonstrate features. (Paul Luo) and sales manager (Benjamin Kuilman) were accommodating, patient and more than willing to answer questions and demonstrate features. More

Good customer service We purchased our first BMW car. Paul Lou (Sales Agent), Steve (Sales Manager), and James (Finance Manager) have provided excellent services. It's an o We purchased our first BMW car. Paul Lou (Sales Agent), Steve (Sales Manager), and James (Finance Manager) have provided excellent services. It's an overall good experience dealing with this team.Thank you for the gifts, our family is very satisfied! More

I have had very few problems since driving my fourth BMW. Over the years and recently have found the staff courteous, knowledgeable and efficient at dealing with those times when I needed their services. Over the years and recently have found the staff courteous, knowledgeable and efficient at dealing with those times when I needed their services. More

Costly BUT worth it!!! All service personnel are amazing, polite even if they are not your particular assistant... I find that the staff are helpful and approachable, I ask All service personnel are amazing, polite even if they are not your particular assistant... I find that the staff are helpful and approachable, I ask what the cost of a service /part will be and I receive an answer without a condescending look or remark. I ask for a written, itemized list of future repairs and prices In order of importance that need to be attended to.... I realize I have an older vehicle, but it’s mine, I own it! Definitely an extra thanks to Bryan Livingston.... More

Ideal dealer experience Service is done properly , on time and they always get it right. Stress free interaction and excellent Covid 19 precautions. work was completed on ti Service is done properly , on time and they always get it right. Stress free interaction and excellent Covid 19 precautions. work was completed on time and no need to return for additional corrections. More

a very good dealer great staff, quick service, and a nice environment. Just a little far. The communication was pretty good and the service advisorBi knew exactly what I great staff, quick service, and a nice environment. Just a little far. The communication was pretty good and the service advisorBi knew exactly what I wanted. He was professional, patient and willing to help. Very great experience! Thanks. More

Engine Service Long and short of it...engine oil indicator came on. Wasn't sure if I should drive it to the dealer for service. Eric (salesman) went out of his way, Long and short of it...engine oil indicator came on. Wasn't sure if I should drive it to the dealer for service. Eric (salesman) went out of his way, came to our house, picked up the vehicle, left his there in case we needed it, then returned our vehicle to us after service that same day. Didn't have to miss work or spend time at the dealership. Greatly appreciated. More

Customer Service is Exemplary I am always amazed at the level of customer service delivered by Birchwood BMW. Whether it's booking an appointment or dealing direct with a Service I am always amazed at the level of customer service delivered by Birchwood BMW. Whether it's booking an appointment or dealing direct with a Service Advisor, they always go above the call of duty and treat you like family. More

Consistent high quality service. Every trip to Birchwood BMW is a pleasurable one because staff are consistently friendly, courteous and professional. Any question I have is returned Every trip to Birchwood BMW is a pleasurable one because staff are consistently friendly, courteous and professional. Any question I have is returned with a knowledgeable reply. More