I find that everytime that we put the 2011Jetta in for service we are always getting hit up for something extra. Just recently we heard a noise in the front end, returned it for service, they found the problem, it was a piece of plastic liner under the car that they say must have got caught in snow or something. Anyway they charged almost a $100 ($98 something) to cut away this piece of plastic. Any other dealership that I dealt with did not charge for something like this. I find this dealer nickle and dimes over everthing, always trying to get money out of ypou. Had an oil change and some inspection that they said we needed, it costed $250. Always trying to get money out of you and nickle and diming is a major turn off. We will not have another Volkswagen, at least from this dealership.