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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
938 Reviews
Call Service Center (630) 718-2800

938 Reviews of Bill Jacobs BMW - Service Center

Sort by
May 16, 2024

What a wonderful experience. Alex Flinn was genuinely helpful and made me very happy that I have a trustworthy service center who cares about their customers. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Helpful
May 15, 2024

My advisor Mike Collins is the best and is always attentive to my car needs! More

by Mriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
May 16, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

Helpful
May 13, 2024

Alex Flinn worked really hard on getting everything covered for my BMW. It saved my family thousands of dollars. Really appreciate his hard work and efforts. More

by Brendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 14, 2024 -

Bill Jacobs BMW responded

Hi Brendon, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
May 10, 2024

Alex was very accommodating in getting our vehicle into service. We didn’t have an appointment, and he made it work out. Very grateful for the service. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 12, 2024 -

Bill Jacobs BMW responded

Hi Karen, we're glad we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 12, 2024 -

Bill Jacobs BMW responded

Hi Karen, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

Helpful
May 08, 2024

I give Alex Flinn 5 stars for service. He really knows how to take care of the customer and make sure their concerns are addressed. Highly recommend him. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 10, 2024 -

Bill Jacobs BMW responded

Hi Daniel, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

Helpful
May 07, 2024

This is my third time making it in for service. Nearing the end of my lease and looking forward to getting another. Alex Flinn especially has been helpful throughout the service experience. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 09, 2024 -

Bill Jacobs BMW responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

May 09, 2024 -

Bill Jacobs BMW responded

Hi Chris, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 04, 2024

It's a long drive but I appreciate and trust Mike Collins in the Service Department so I don't mind making the trip. When shopping for another vehicle this was the 1st place I looked because of Mike. More

by fbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 05, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 05, 2024 -

Bill Jacobs BMW responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 04, 2024

Big thank you to Mike Collins for your expertise and much appreciated advice on my X5M. More

by Gbaawroble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Report | Print
May 06, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 06, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 03, 2024

This is one of the nicest Dealerships. They have tons of cars to choose from and the service is fantastic. Alex Flinn in service has been our advisor for many years and treats his customer More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 04, 2024 -

Bill Jacobs BMW responded

Hello Therese, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

May 05, 2024 -

Bill Jacobs BMW responded

Hi Therese, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 02, 2024

Wow, what an incredible Dealership to service at. Very easy to make an appointment and get a courtesy car. Alex Flinn my Advisor was also very good and made the visit effortless. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Helpful
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