Bel-Air Toyota

Great service As a first time car buyer, I was dreading dealing with the whole process and car dealerships. However, I was more than pleasantly surprised by the ser As a first time car buyer, I was dreading dealing with the whole process and car dealerships. However, I was more than pleasantly surprised by the service at Bel air Toyota. There was no pressure which I did expect. Thank you Lawrence and Elena for making things go really smoothly and answering all my questions. More

Love my new Yaris Our experience at bel-air Toyota was a great one. Friendly customer service. I was able to buy the sport car that called out to me the most. I'm so ve Our experience at bel-air Toyota was a great one. Friendly customer service. I was able to buy the sport car that called out to me the most. I'm so very much happy with my new car.. if it wasn't for Toyota I wouldn't have my new car today.. I was able to trade in my Rav-4 for a new Yaris SE .. its perfect.. I wanted to downsize for a while now. This is so perfect for me. Thank you Nounou and Steve. I love Toyota More

Best car purchase ever The service I received from Steven MacArthur and NouNou Chetibi was so excellent,and the care and detailed information they provided,gave me great ass The service I received from Steven MacArthur and NouNou Chetibi was so excellent,and the care and detailed information they provided,gave me great assurance of their interest and honesty,and dedication to their clients. On pickup day,NouNou took great care to review all my paperwork,and a complete demo of the car operation. I could not not have been more confident in them,and the decision they helped me make. I will definitely be servicing my car there,and definitely will return for my next purchase. Thank you Steven and NouNou More

Excellent Sales Service -Lawrence Morin Excellence sales service from Lawrence and Allison. No pressure - provided various options, answered all of my questions, flexible, crunched all of th Excellence sales service from Lawrence and Allison. No pressure - provided various options, answered all of my questions, flexible, crunched all of the numbers and variations I asked them to, no questions asked. Thanks - Kevin More

Buyer Beware Bought a used car, had it inspected it had a chip in the windshield I was told by the inspecting mechanic it needed to be replaced. The dealer had Bought a used car, had it inspected it had a chip in the windshield I was told by the inspecting mechanic it needed to be replaced. The dealer had the chip filled, saying that their auto glass shop (outside person) recommended a fill over a replacement. When I bought the vehicle it was implied that if the chip failed that the windshield would be replaced, the dealer went as far to offer a story where another customer found a defect and got reimbursed for a different part. The fill started to fail almost immediately and is now cracked across the windshield, and they have told me because their auto glass shop does not guarantee filling a windshield crack that I have to replace it at my own cost, when I asked for it to be replaced in the first place before I bought the vehicle. Buyer beware . More

Great Sales advise/support Geoff Townson, Allison Sandeman I had a great experience buying our new car from Bel Air Toyota. Geoff Townson answered all our questions, got us the best deal for the new car and at I had a great experience buying our new car from Bel Air Toyota. Geoff Townson answered all our questions, got us the best deal for the new car and attended to the very minor details we were looking for and got our car on time as promised. They did not push us to make a decision but gave all the information we needed to make our choice. Allison took care of the financial part and again, they took care of everything perfectly. Geoff, Allison and Bel Air team are very friendly and always willing to help. I highly recommend BelAir Toyota. Great place to be to purchase a vehicle!!! Ram More

Vehicle Purchase Very happy with our. purchase of the 2017 Toyota Corolla LE. Musa Safi was extremely helpful and competent. He. went out of his way to accommodate o Very happy with our. purchase of the 2017 Toyota Corolla LE. Musa Safi was extremely helpful and competent. He. went out of his way to accommodate our delivery date requirement. He followed through with the preparation of the vehicle and the debriefing of the functionality and operation prior to departure from the dealership In a clear and precise manner. All in all a very good experience. More

Product and service complaint My 2012 Lexus Rx 350 I purchased new at Belair Lexus, Ottawa on 24 August 2012 is rapidly falling apart. So far Belair Lexus has done a brake service My 2012 Lexus Rx 350 I purchased new at Belair Lexus, Ottawa on 24 August 2012 is rapidly falling apart. So far Belair Lexus has done a brake service at 25 000km, a full front pads and disk replacement at 39 000km, and the two rear shocks absorbers replacement at 31 000km. During last service I was informed that the exhaust and pipes have to be replaced. I had to pay for all of these services and parts even if the car has less that 40 000km. Of course, after talking to Belair Lexus and sending a complaint letter to Lexus Canada they have tries to convince me that it is normal wear! So if it is normal on a Lexus this is the first and last Lexus I own. Do you find that normal? Be aware that my last oil replacement service cost was $138.80!!! More

Amazing sales customer service. Kudos to Geoff Townson! I had reviewed a number of car dealerships online and had narrowed it down to three that I would visit. After checking the three dealerships, Bel-air I had reviewed a number of car dealerships online and had narrowed it down to three that I would visit. After checking the three dealerships, Bel-air Toyota won me over. The customer sales service was amazing. Geoff Townson and Rob Evans made me feel like a part of the Bel-air Toyota team and answered all the questions I had which led me to buy the Toyota RAV4. Double thumbs up to Geoff Townson who went over and beyond. Allison Sandeman, you were amazing too. Thanks everyone. A very satisfied customer...Davis. More

excellent customer service. Bel air is highly recommended to my family and friends because of the excellent customer service they rendered to us. It was a very good experience. Bel air is highly recommended to my family and friends because of the excellent customer service they rendered to us. It was a very good experience. More