Bel-Air Toyota

At Bel-Air, customer comes last! Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under th Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under the warranty (performing multiple xxxxxxxx repairs along the way that amounted to nothing)... I figured out the ENGINE problem on my car with the help of google. They will not honor the warranty even though all the paper work indicates that this was signaled to them while it was still covered. The service manager (Antoine) was extremely rude to me even downplaying the problem saying I didn't need to have it fixed anyways (loud noise at start of car isn't normal!!). He hung up on me! Customer service 101... never hang up on a customer! Save yourself some trouble... go elsewhere... better yet, avoid Toyotas. I've never had more trouble with a car in my life. More

I have owned three (3) Toyotas previously and tried to purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after I asked him if the price was negotiable " what you see is what you get". He would not take an offer. I ended up buying a new Rav4 in Gatineau for 1,500.00 less. So people go on the other side of the river if you want a reasonable price... More

They had to go above and beyond for me to handle the issues caused by my insurance, they did all the work for me patiently without letting me feel bad while playing with my 2 year old, he was happy too. issues caused by my insurance, they did all the work for me patiently without letting me feel bad while playing with my 2 year old, he was happy too... Everything was explained properly, great deal too... More

When my husband and I were finally ready to buy our new Toyota, I e-mailed several dealerships. I described exactly what we were looking for in terms of trim level, and asked for the best out-the-door pri Toyota, I e-mailed several dealerships. I described exactly what we were looking for in terms of trim level, and asked for the best out-the-door price. Not only was Matthew the first salesperson to reply, but he also forwarded the best offer. We had purchased a Sienna at Belair a few years ago, (but had not yet met Matthew) so we were happy to return. We set up an appointment to go in and discuss our trade-in that night. From the moment we met Matthew, we were happy we decided to do business with him. He was knowledgable, friendly (sincerely friendly, not cheesy-friendly just to make a deal like so many other salesmen we had met elsewhere) and made us feel comfortable right away. After Matthew answered all of our questions, my husband and I decided to sleep on it. Matthew never pressured us into sealing the deal on the spot, and I can't thank him enough for that. When we returned to complete all of the paperwork, we brought our 2 young girls with us. Matthew provided them with paper, pens and a quiet spot to colour, and treated them the same way he had treated us; with respect, patience and a great deal of kindness. Any parent knows how much that is appreciated! The whole team at Belair was absolutely wonderful throughout the entire process. John, the manager, always greeted us warmly, and truly made us feel like valued customers - something many businesses talk about, but very few deliver. They made buying our new car a much easier and pleasurable experience that we had imagined. If you are looking for quality service that offers attentiveness without high pressure, I highly recommend Matthew at Belair! More

We didn't end up buying a Toyota, but if we had we would have done business with Bel-Air. Matt and Stelian were very professional and friendly. would have done business with Bel-Air. Matt and Stelian were very professional and friendly. More

I am happy to report that I was able to resolve the issue with the Service Manager of Bel-Air Toyota. It took some time but in the end I do appreciate the effort put fourth and felt like a valued customer. with the Service Manager of Bel-Air Toyota. It took some time but in the end I do appreciate the effort put fourth and felt like a valued customer. After a regular maintenance service I was told that there were additional problems with my vehicle. After reviewing the options over the phone I decided to address only a few of the problems found however, when I arrived to pick up my vehicle I discovered they went ahead and completed work that I had not authorized. The only response I was given was “Sorry, it’s already done.” I would not recommend doing business with Bel-Air as they significantly lack communication skills and overall integrity. More

In October of 2001 I received a complimentary Toyota Touch Ultimate detailing package from the dealer. See my review dated 10/5/2011 12:46:32 PM. I made an appointment and brought my 2005 Toyota Seq Touch Ultimate detailing package from the dealer. See my review dated 10/5/2011 12:46:32 PM. I made an appointment and brought my 2005 Toyota Sequoia in for detailing on the 11th of September. When I picked the vehicle up it looked good at first, but a closer look revealed many areas that had been overlooked (see the photos at http://www.flickr.com/photos/rests/sets/72157631514393228/). I contacted Antoine Thibodeau with a link to the photos and he asked me to bring the vehicle back so that the problem could be addressed. When I brought the vehicle in the second time, Antoine was there and he passed printouts of the photos to Guy Cyr, the service adviser with whom I was checking in. Antoine explained that recent hail damage in the city had increased their workload and some of the temporary staff hired to fill the gaps were not up to par on how things were done at the service department. When I picked up the vehicle I was pleased - only one problem was outstanding (dirt on the back of a mid-row passenger seat) and I decided I would prefer to clean that myself rather than undergo the inconvenience of (1) contacting the service department with another complaint, (2) scheduling another appointment and (3) bringing the vehicle in a third time. I scored the quality of work at 4 based on the final result and the fact that one item was unaddressed. I scored the overall experience at 4 based on the inconvenience of having to return a second time. More

I came in this morning for service on my 2010 Rav4.The dealer usualy opens his doors at 8AM,but mr.Antoine open the door for me at 7:50 and he told me to grab a seat.We checked what had to be done on the dealer usualy opens his doors at 8AM,but mr.Antoine open the door for me at 7:50 and he told me to grab a seat.We checked what had to be done on the truck.I only needed a maintnance that was 115$ plus tax.That was a great price! it took them about one hour to do the job and at 9am i was back on the road heading home. The service was fast and the job was perfecly done,i truly recomend any toyota owner to go at Bel-Air Lexus Toyota. More

UPDATED REVIEW of 2011-10-19, 5:45 PM I did contact UPDATED REVIEW of 2011-10-19, 5:45 PM I did contact the service manager (Antoine Thibodeau) with the original review (see below). He got back to m UPDATED REVIEW of 2011-10-19, 5:45 PM I did contact the service manager (Antoine Thibodeau) with the original review (see below). He got back to me shortly after with the promise he would look into it, and he did. He called me the next day. He agreed that there had been a series of miscommunications and asked me what he could do to rectify the situation, because he "doesn't lose customers". My first suggestion was a refund of the difference between the charged and quoted prices, to which he readily agreed. He apologized and told me that I could talk to him at any time in regard to any issue. The cheque arrived in the mail today. With it was a letter and a coupon for a free vehicle detailing - $280 worth - "As a token our our appreciation...". I was not expecting that, and was pleasantly surprised. This is a good-faith resolution. We're prepared to give the service department at Bel-Air Lexus Toyota another try. - - - - - ORIGINAL REVIEW of 2011-10-05, 12:46:32 PM Original ratings: Customer Service: 1/5 Quality of Work: 4/5 Friendliness: 2/5 Overall Experience: 1/5 Price: 1/5 This review concerns the servicing of my 2005 Toyota Sequoia 4x4. Yesterday I called the dealership and asked for a quote for three services. I spoke to Isabelle. Here are the quotes I received. Parts and labour, before tax: - Spark plug replacement: $112.95 - Front differential fluid change: $28.95 - Oil, filter and lube: $40.95 - Total, taxes in: $206.63 On the basis of these numbers, I booked an appointment. This morning I arrived to drop off the truck and spoke to service advisor Marielle. I noticed right away that she wrote down $65 for the oil change, so I asked her about the difference between that value and the quote. She told me Isabelle 'probably thought I was bringing in a Corolla'. That's one. Midway through the morning I got a call from Marielle telling me that the spark plugs my engine required were the Iridium type, not the standard type, and the price would be $202. That's two. When I picked up the truck at lunch Marielle wasn't there, so I dealt with Guy Cyr. I asked him why I wasn't quoted the correct prices in the first place. He told me that Isabelle is in reception and relies upon the dealer's computer, which is occasionally incorrect, for quoting prices. He told me that I should ask to speak to a service advisor when I call. If that's the case, why is reception quoting prices at all? That's three. Guy said they had already booked my next appointment for the 192,000 km service, which includes lubrication of the propellor shaft. However, I specifically asked Marielle AND Isabelle for Oil, Filter and Lube. Was the lubrication not done? His response: When you tell a service advisor you want lubrication we assume you mean lubrication of the locks, latches and hinges, so that's what we did. That's four. When I asked Guy for an explanation of discrepancies, the most frequent answer I got was, 'I cannot answer that question.' We paid and left - incidentally, their debit machine was down and I had to pay by credit card. No big deal, it happens. When I got back to the office I took another look at the bill and saw that I had been charged 34.96 for the front differential fluid change. That's five. - Total, taxes in: $337.77. That's five. Five reasons why we will think twice about returning to Bel-Air Lexus Toyota. I'll be sharing this review with the service manager. More