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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,565 Reviews
Call Service Center (713) 947-4111

1,565 Reviews of Beck & Masten Buick GMC South - Service Center

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May 17, 2024

Service Attendant was extremely professional and helpful. He answered all of my questions and concerns More

by Mamagal1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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Helpful
May 14, 2024

Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! More

by Phillip.p.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Beck & Masten Buick GMC South responded

We're thrilled to hear about your positive experience and the amazing assistance provided by Hannah. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

Helpful
May 13, 2024

Beck & Masten Buick South has an excellent professional service department. I’ve never had any issues with them during scheduling services for my vehicle. Very satisfied customer. More

by Mbella7560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Lentini
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May 16, 2024 -

Beck & Masten Buick GMC South responded

That's great to hear that you've had such a positive experience with Beck & Masten Buick GMC Gulf South's service department! It's always reassuring to know that scheduling services for your vehicle has been smooth and hassle-free. Thank you for choosing us!

Helpful
May 08, 2024

This dealership is very slow. I was told I had to wait outside by the porter because they don’t like people in the lobby. Took over 1 1/2 hr to do a simple oil change and I had an More

by wwt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 06, 2024

The service advisors are very nice and courteous and I enjoy coming there to get my service done More

by jessie46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember the service advisor name
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May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was nice and courteous! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 08, 2024 -

jessie46 responded

You are welcome

Helpful
May 05, 2024

I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

by tahnisha.colson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 01, 2024

Always do a great job always great customer service. I recommend service to all of my friends More

by anoby.o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 01, 2024

Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

by Saucedo1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 30, 2024

Great customer service will return love it! ! Will recommend people to come see y’all More

by thomasjbanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 30, 2024

Schedule service online was very easy. Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a More

by 02harley69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Beck & Masten Buick GMC South responded

It's great to hear that your experience scheduling service online at our dealership was smooth and convenient! Our team strives to provide helpful and efficient service, ensuring that your vehicle is well taken care of. We appreciate your feedback and look forward to assisting you with any future service needs. Safe travels!

Helpful
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