Basant Motors

I recently had a very concerning experience involving both a previous vehicle purchase and a recent attempted transaction with this dealership. For fairness, I want to clarify that the lien issue on t both a previous vehicle purchase and a recent attempted transaction with this dealership. For fairness, I want to clarify that the lien issue on the trade-in vehicle was not caused by the dealership, and I was personally unaware of the remaining lien balance until it was discovered during the transaction process. My concerns are primarily related to how the situation was handled afterward, including communication, transparency, refusal to provide written explanations, and conflicting verbal mechanical claims. During the recent transaction, financing and insurance paperwork had already been completed on a 2020 Ford F-150 XLT before the dealership later discovered a lien on the trade-in vehicle. The vehicle delivery was then withheld while the situation was being addressed. The interaction became extremely heated and stressful, and I was verbally told my current Ram required both a new engine and transmission, despite no written diagnostic report being provided when requested. After the transaction was unwound and the F-150 never left the lot, we were also required to cancel insurance immediately and pay approximately $168, but no written itemized explanation for the charge was provided despite being requested. I also want to mention my previous experience with a Ram 1500 purchased from this dealership. The truck was purchased at approximately 146,000 km and by around 200,500 km — roughly 54,500 km later over about 2.5 years — it developed major engine-related problems including symptoms commonly associated with Hemi lifter/camshaft failure (“Hemi tick”). While I understand used vehicles can develop issues over time, this experience significantly reduced my confidence overall. My family and people close to us have been dealing with this dealership for over 10 years and between family members and friends, more than 7 vehicles have been purchased over time. In my personal experience, many of those vehicles eventually developed significant issues, yet people continued returning because they trusted the dealership and were repeatedly encouraged into new financing arrangements and replacement vehicles. Looking back now, I personally feel like I finally recognized a repeating cycle that I no longer wanted to continue participating in. Additionally, sometime around mid last year, I felt pressured by dealership staff to refer friends and acquaintances to purchase vehicles through them with promises of referral bonuses or compensation. In my experience, the dealership repeatedly delayed or failed to follow through clearly regarding those referral incentives, which added further frustration and distrust. In my opinion, some of the sales tactics used felt extremely aggressive and predatory. Buyers should be prepared for pressure tactics and should carefully verify all financing information independently. I would also advise people to be cautious if they are suddenly encouraged to switch vehicles or are told “the bank won’t approve” or “the bank won’t accept” certain terms after significant paperwork has already been completed. I also have concerns regarding financing advertisements displayed on the dealership’s website, including advertised low interest rates such as 2.99% financing. In my experience, when those rates were discussed in person, explanations were given that the difference would instead somehow be deducted from the vehicle price, however the actual financing paperwork and final numbers did not appear to reflect what was initially represented. I strongly encourage buyers to carefully read all financing documents and independently calculate the real total cost of borrowing before signing anything. I strongly encourage anyone purchasing a used vehicle to: obtain an independent pre-purchase inspection, verify financing and lien details independently, request written diagnostics/documentation, independently review all financing terms, and avoid rushing into long-term More

Zero all the way from salesmen to manager all dishonest shound have to pay for something that comes with the car purchase a car with a large lump sum for down-payment and still being treated like xxxx shound have to pay for something that comes with the car purchase a car with a large lump sum for down-payment and still being treated like xxxx More

Purchased an Electric Vehicle in 2023 and the battery was in degradation and did not have a manufacturers warranty. I interesting little caveat they left out during the sale. I had gone to them over 6 times in degradation and did not have a manufacturers warranty. I interesting little caveat they left out during the sale. I had gone to them over 6 times for them to rectify the situation, and was basically told they it is “not our problem!” if you must, purchase your vehicle outright and “steer clear” of this dealership, as they seem to be getting away with this deceitful behaviour repeatedly, as there seems to be accountability for them or recourse for screwed over customers outside of small claims court. More

**Avoid This Dealership – Shady Business Practices** If I could give zero stars, I would. This dealership is **dishonest and misleading**. I agreed on a price for a vehicle, only to find out later t If I could give zero stars, I would. This dealership is **dishonest and misleading**. I agreed on a price for a vehicle, only to find out later that they **inflated the final price on the contract**. When I confronted them with proof, they denied any wrongdoing at first, then started offering small compensations instead of fixing the issue. Their tactics are **deceptive**, and they try to pressure customers into accepting unfair deals. **Be sure to double-check every number on your paperwork before signing**—better yet, take your business elsewhere. I would not trust them with another purchase. 🚩 More

Was sold a 2016 Chevy Spark EV that was an import from the USA and has expired manufacturer warranty on the battery. I have approached them four times to redress the situation, but I have been misdirecte the USA and has expired manufacturer warranty on the battery. I have approached them four times to redress the situation, but I have been misdirected and lied to by this dealership. Do yourself a favour and don’t shop at this dealership. More

Yesterday, they apparently threatened to punch a potential customer. This was apparently done after that customer was docked around and done in front of other customers. potential customer. This was apparently done after that customer was docked around and done in front of other customers. More

Exceptional customer service, Rick and amarta went beyond and above extremely thankful though. But I got my dream suv. I highly recommend them. Especially if you've been messed around by other dealerships. I and above extremely thankful though. But I got my dream suv. I highly recommend them. Especially if you've been messed around by other dealerships. I'll definitely send them business. Thanks again for my fully loaded 2021 CX 5 Mazda. More

This Dealership where I purchased a 2020 Mitsubishi Eclipse Cross last year and traded it in for a 2019 Jeep Cherokee Sport this summer. Someone lifted my key fob a week ago and they really took great Eclipse Cross last year and traded it in for a 2019 Jeep Cherokee Sport this summer. Someone lifted my key fob a week ago and they really took great care of me as a customer when they provided me a courtesy car for four days while they had another dealership order and program my new key fob! Awesome customer service! Thank You to All Basant Motors staff and of course my personal sales person Gurpreet! 🙌💯‼️ More

I'm really happy to got my car today from Basant motors. I worked with Nathan to find a good car for me in any budget. He helped me alot to that car. Thank you so much Nathan for serving me the best opportu I worked with Nathan to find a good car for me in any budget. He helped me alot to that car. Thank you so much Nathan for serving me the best opportunity:) More

Worked to Nathan on a new Car myself a little while ago, have been sending friends and family back to him. All have been happy how Nathan been dealing with them, very open and upfront with your needs and re have been sending friends and family back to him. All have been happy how Nathan been dealing with them, very open and upfront with your needs and restrictions. Spends the time with you, making you feel like the most important customer. More