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Bannister Honda Service & Car Sales
Vernon, BC
2,994 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,994 Reviews of Bannister Honda Service & Car Sales
May 12, 2021
I was unhappy with the service yesterday. We arrived about 20 minutes before my scheduled appointment for 1:00 pm. It was 1:40 when they took the car in and it was ready just after 2:00 p.m. I compl about 20 minutes before my scheduled appointment for 1:00 pm. It was 1:40 when they took the car in and it was ready just after 2:00 p.m. I complained and was given 20% off, however, they were to change the filters, ONLY if needed. So they were changed. The cost was about $50, did not charge for installation. At 6000 km, always parked in our garage I question how dirty they were, especially the cabin filter. I was not shown the dirty filters. Isn't it terrible not to trust the folks one deals with? The explanation was that they were very busy and backed up. Whoever does the scheduling should take unexpected longer service into consideration. Having good customers waiting for so long is very frustrating. I was not the only one. I am considering looking for other options in the future. It has been Khoa who has kept me coming back. Thanks Khoa. While waiting for service I trued to enter my next stop in Kelowna. It would not find my entered location, either by business name or address. I asked when checking out if there was someone who could help. At first I got a lengthy explanation about the different software. All I wanted was someone to dhow me what I was doing incorrectly. I said Khoa was busy, that he knew, so i was told a technician would have a look. So By then my patience was running too thin, so I went to the car and only waited a short time and left. we I got to Kelowna, I entered my next destination and everything worked fine. As I suspected it was me who was not using the system properly while at Honda. More
by Sparkey
Employees Worked With
Khoa Vo
May 11, 2021
I was not impressed with the timing belt breaking and seizing the motor, on our 2014 Honda Odyssey, shortly after we replaced it, at a dealership in the US while on holidays. I was more impressed with seizing the motor, on our 2014 Honda Odyssey, shortly after we replaced it, at a dealership in the US while on holidays. I was more impressed with the Bannister Honda service advisor Kristy Hlina, and especially the Mechanic Steve Foley who helped me get the problem sorted out and fixed. I appreciated Surprise Honda in Phoenix covering the cost to fix their mistake, once they were aware of the timing belt breaking and seizing my 2014 Honda Odyssey motor after we got back to BC. More
by Terry Poulin
Employees Worked With
Steve, Foley, Mechanic, Kristy Hlina
May 11, 2021
I’ve had nothing but problems with the service department. I own a 2018 Honda Accord. Again problem not fixed ! I live an hour way and have voiced my frustration. Again they had my car for a week. department. I own a 2018 Honda Accord. Again problem not fixed ! I live an hour way and have voiced my frustration. Again they had my car for a week. Called to reassure problem was fixed before I picked it up. Didn’t even get on the highway and it resurfaced. Bannister has also had my car multiple other times with the same issues. Three times in the short amount of time I’ve owned the the car it had to be brought back. Had my car for almost a month last year as they couldn’t find out the problem. Zero courtesy car offers and car has never been cleaned inside or out as any other dealer I’ve dealt with has. Will never buy another car from this dealer again. More
by Accord 11
Verified CustomerEmployees Worked With
Jody Potrie
May 11, 2021
We have bought 7 hondas over the years . Khoa was great and you call or text him anytime and he will respond. All the staff there treated me awesome. and you call or text him anytime and he will respond. All the staff there treated me awesome. More
by bjakey
Employees Worked With
Stacey 5 star, Roxane Seaton, Khoa Vo, Kay Murota
May 11, 2021
Jody was great and very knowledgeable. I had minor issues with my car and it was fixed right away. Definitely going there for my future services and purchases. with my car and it was fixed right away. Definitely going there for my future services and purchases. More
by leif
Employees Worked With
Jody Potrie
May 09, 2021
We have bought 7 hondas from Bannister Honda.Allways excellant service and very friendly.Allways answering all our questions and treat you like family too excellant service and very friendly.Allways answering all our questions and treat you like family too More
by linroy
Employees Worked With
Don Hodgin, Khoa Vo, Udai Singha
May 08, 2021
Jody was awesome, friendly & professional! He gave me a small discount & let me use my coupon. Always great coming here & very timely in getting my tires & alignment done. small discount & let me use my coupon. Always great coming here & very timely in getting my tires & alignment done. More
by tmackiewich
Employees Worked With
Jody Potrie
May 05, 2021
Colin was great with very friendly. Arranged everything with the service and Brody department. The finance has everything organized and on time as my wife took time from work. with the service and Brody department. The finance has everything organized and on time as my wife took time from work. More
by IRVINGKIMG
Employees Worked With
Colin Hamilton, Kay Murota
May 03, 2021
Required work on our 2020 CR-V was explained prior to appointment, and then after the work was done, showed what their technician found that needed attention. Our shuttle driver Dennis was friendly and p appointment, and then after the work was done, showed what their technician found that needed attention. Our shuttle driver Dennis was friendly and prompt also. More
by BRIANARDEL
Employees Worked With
Dennis - shuttle driver, Jody Potrie
