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Bannister Honda Service & Car Sales

Vernon, BC

4.6
2,995 Reviews
Call Dealership (250) 545-0531
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6425 Hwy 97 N

Vernon, BC

V1B 3R4

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2,995 Reviews of Bannister Honda Service & Car Sales

April 02, 2022

Sierra was amazing from the first phone call to the time we drove our new car out of the parking lot!! Would recommend Sierra and everyone at this dealership if you are looking for a new vehicle. Tha More

by donnahull
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sierra Odermatt
Report | Print
April 02, 2022

Great service. Explained everything that was done during my car service and the results of the checks done. Thank you More

by TAURA27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jody Potrie, Josie Ginn
Report | Print
April 01, 2022

Newspaper or magazine to read would have been appreciated while waiting. Its part of "Customer Service." "COVID" excuse for no reading material is lame. People who want to read can use hand sanitizer prio More

by CBTITTERINGTON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nychelle Mesenchuk
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Apr 06, 2022 -

Bannister Honda Service & Car Sales responded

Dear CBTITTERINGTON, It pains us to hear your feedback regarding your recent dealership experience, and especially our negative experience you had with Parts Person Nychelle. I can assure you that our team goes to great lengths so that customers like you, have a great experience when dealing with our dealership.Hence being a "Customer Satisfaction Award" winner 7 years in a row.In order to keep both our customers and staff safe, we stopped displaying magazines for public and staff reading as per the guidelines which were given to us when Covid initiated by the Provincial and Federal guidelines just as many doctors, and dentists offices have.This was definately not an excuse or a cost cutting measure by any means, as we were simply following the guidelines which were given to us.You have the right to feel that this is lame, yet the inspectors which have come through our dealership did check if we had magazines & coffee stations open for consumer use, along with mask mandates & sanatizing stations, hence following their rules. This has been a very difficult time for the public and the businesses, and we all navigating as best as possible through these trying unknown times. I have now renewed our subscription to the latest magazines, since some of the restrictions have been lifted.I hope that this will make for a positive experience upon your next visit. I would welcome the opportunity to speak with you in more detail about your visit if you so wish. Respectfully, Pat Loehndorf GM/Owner 250 545-0531

Apr 06, 2022 -

CBTITTERINGTON responded

Thank you for getting back to me. After getting back home, Salmon Arm, from the air bag replacement I found 2 round metal black disks in my drivers side door pocket. The disks have a big centre hole and then a bunch of smaller holes around the outer edge. Were those supposed to have been recycled? Teresa T.

April 01, 2022

Aways there to help even research things for me. Had questions on Bill they went thru everything More

by WEEBEE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Evans, Khoa Vo, Udai Singha, Nychelle Mesenchuk, Josie Ginn
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March 31, 2022

Fantastic service again by Jody and the team. So thorough and gives a great explanation of the work needed and done. Thanks! More

by elice1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Potrie, Josie Ginn
Report | Print
March 31, 2022

I have total trust in the team at Bannister Honda and will only allow them to service my car. I am confident they will do professional work and take time to make sure all my requests are met More

by Iris63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Ginn
Report | Print
March 30, 2022

Great experience with the Vernon location. Highly recommend them if you're looking for a new vehicle! More

by BRIT-HART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Udai Singha, Sierra Odermatt
Report | Print
March 30, 2022

Fast friendly service, knowledgeable staff, and a detailed explanation of all the services. Highly recommend this dealer. More

by toyodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Potrie
Report | Print
March 30, 2022

Khoa has always give above and beyond to make sure all my needs are met. More

by Lee1122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khoa Vo, Udai Singha
Report | Print
March 30, 2022

The Fixed Operations Manager, Service and Parts Departments have been very accommodating, so thank you. More

by five-nickels
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Decaire, Nychelle Mesenchuk, Josie Ginn
Report | Print
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