Bannister Honda Service & Car Sales

Missed opportunity I had my Civic towed into the dealership because of a faulty ignition switch that had to be replaced. The car couldn't start without getting the keys I had my Civic towed into the dealership because of a faulty ignition switch that had to be replaced. The car couldn't start without getting the keys reprogrammed. The car was towed in at 8:30 am and I phoned the Service Department to tell them this was happening. After work (4:00 pm) I had my wife phone to make sure the car was ready because we live in Armstrong and we were travelling into Vernon specifically to pick up the car. We were put on hold for 10 minutes, and then told they couldn't find our car. Were we sure it was dropped off there? My wife then phoned the tow truck driver who confirmed he dropped the car off at 8:30 am. When we arrived at the dealership the Service Department had just found the car on their lot and were about to re-program the keys. We told them we would come back in 30 minutes and when we returned the car was locked and I couldn't get into it because the old keys now would not be recognized by the 'new' system. I went back into the Service Department and told them my problem and a technician came out and said he did the best he could in the 10 minutes they gave him, but the old fob will no longer operate the door locks. I am not impressed. I was told the keys would work to lock and unlock the doors, but they do not. Is there a solution? I hope so. More

2019 Fit, my 6th Honda, what a pleasure! This was a very pleasant experience beginning with Rob in December 2018 at the time of placing my order and proceeding to completion of the transactio This was a very pleasant experience beginning with Rob in December 2018 at the time of placing my order and proceeding to completion of the transaction in late March coordinated by Jason and then finally his very thorough explanation to get me prep'd to drive away in my new Fit Sport. The no-pressure cheerful professionalism of everyone I interacted with on the team is something I won't forget. Though my previous 5 Honda purchases since 1977 were pretty good experiences, this one with Bannister, especially at the hands of Jason, was by far the best. Bannister has a winning team in both their sales and service departments. I highly recommend them. More

smooth and friendly Began looking for a new vehicle 2 months ago. Reviewed all the top makes and models online. Narrowed down to Honda or Toyota. Checked owneres revie Began looking for a new vehicle 2 months ago. Reviewed all the top makes and models online. Narrowed down to Honda or Toyota. Checked owneres reviews. Picked Honda. Checked dealers reviews in the Okanagan. Picked Vernon Honda. Booked appointment with salesrep Khoa. Found him to be no pressure, knowledgable, and personable. Met up with Khoa again 2 weeks later, told him what we wanted. He found exactly what we wanted and brought it in. Highly recommend Bannister Honda, Vernon More

2019 Civic Touring The team at Bannister Honda were amazing to deal with and made our new Civic Touring purchase experience 2nd to none! We will recommend them to others The team at Bannister Honda were amazing to deal with and made our new Civic Touring purchase experience 2nd to none! We will recommend them to others. More

Great experience with Bannister Honda We had a wonderful experience buying our new Honda CR-V. The staff is very friendly and helpful. We would definitely recommend Bannister Honda and wou We had a wonderful experience buying our new Honda CR-V. The staff is very friendly and helpful. We would definitely recommend Bannister Honda and would purchase another new vehicle here in the future. Jason was amazing to work with. The whole experience was stress free. Thanks to Jason and Shea. 😃 More

2016 Honda HRV First want to thank Bannister Honda and Jason for amazing service, I did get the car I was looking for, I would recommend to anyone. First want to thank Bannister Honda and Jason for amazing service, I did get the car I was looking for, I would recommend to anyone. More

Very professional organization. We have been dealing with this dealership for the past ten years and including this purchase have bought 3 new vehicles. We are very pleased with the We have been dealing with this dealership for the past ten years and including this purchase have bought 3 new vehicles. We are very pleased with the service we received. Scott , our salesman covered all the bases and was extremely helpful in all aspects of or purchase. We did a great deal of research involving all makes of vehicles before this purchase and taking all into consideration we purchased another CRV. More

Great customer service Don, Riley, Steve, ‘Kwa’ have all been very helpful. Hope to do business with Bannister Honda for a long time, and hopeful my next potential sale goes Don, Riley, Steve, ‘Kwa’ have all been very helpful. Hope to do business with Bannister Honda for a long time, and hopeful my next potential sale goes through soon (come on Don!). More

Consistent Honda service As always, Honda provides consistent quality service , my car was washed and it was ready when promised. Friendly and knowledgeable staff. Happy to r As always, Honda provides consistent quality service , my car was washed and it was ready when promised. Friendly and knowledgeable staff. Happy to recommend to friends and family. More

Very impressive salesman! Although the price point was high, that was offset by the high quality product and the outstanding service provided by Khoa. His gregarious nature and Although the price point was high, that was offset by the high quality product and the outstanding service provided by Khoa. His gregarious nature and attention to detail made the entire purchasing experience enjoyable. I will certainly recommend him to friends. Other employees I encountered, especially Udai, completed an overall excellent 'package' of interactions. Thank you. More