Bannister Honda Service & Car Sales

Something has changed I sent the following response to an email from service@bannisterhonda.com on July 30th. "I’m not sure who this came from, but I can not personalize m I sent the following response to an email from service@bannisterhonda.com on July 30th. "I’m not sure who this came from, but I can not personalize my response. I will post a review on Dealerrater as well. I appreciate having Bannister Honda in my community and have always spoke highly of the sales and service department. On my recent visit for a service I was surprised again to see more staff turnover, I was greeted joyfully but they were unprepared with my paperwork, I was to be the first appointment that morning. After a number of questions and an attempt to upsell me (this has never happened in the past five years dealing with this service department) the paperwork was finally printed off for me to sign the vehicle in. I was then informed they would need the vehicle for 2hours, this is a first as well for a service. ( I have ran transportation departments for over 20 years and have never had a basic service needing 2hours in any shop. I thought okay because they will give it a quick wash and take their time and care doing it, so off I went for an hour and a half walk. When I returned I visited with the sales manager Don, who has always left a positive image with me of the dealership and met a couple other sales people. When we approached the 2hours I was asked by the service department again we noticed the air filter needs to be changed, that will cost .... and .... would you like to go ahead. (Another feeble attempt at upselling ) finally at 2.5 hours I notice my vehicle parked out in the parking lot, the screen on the TV said it was still in progress and over the almost 3 hours there it was the only one for the day that showed in progress. I was given my bill albeit one of the highest I’ve ever had in 5years here and off I went to my vehicle and it was not even washed. As I review this I feel it is unfair to publish to dealerrater as it does not reflect the essence of what I know your service department is capable of. I would like to here from a person and not a generic email address, you shouldn’t be sending and email that is made out to be personal and referring to contact me? Who is me? Enough said, Frank Marasco" I have yet to receive a response. More

Pleasant experience dealing with sales, finance and service We had a misunderstanding regarding the purchase price of the used Honda CRV but it was explained when we complained and some compensation was made fo We had a misunderstanding regarding the purchase price of the used Honda CRV but it was explained when we complained and some compensation was made for a cost we had not expected. More

Great dealership. I deal with Riley as a sales person and he knows is stuff. If your looking for a new or used vehicle then Bannister Honda is the place to go he knows is stuff. If your looking for a new or used vehicle then Bannister Honda is the place to go More

everything was good riley was very friendly and professional. and very helpfull. the only thing would have been nice is the oil change done on the suv before i got it. but otherwise its all good professional. and very helpfull. the only thing would have been nice is the oil change done on the suv before i got it. but otherwise its all good More

New(ish) car purchase We couldn’t have been happier with our recent car purchase (2018 Mitsubishi). It was a big step for us & Colin Hamilton helped us choose the right c We couldn’t have been happier with our recent car purchase (2018 Mitsubishi). It was a big step for us & Colin Hamilton helped us choose the right car to fit our needs & budget. We walked away feeling good about our decision. More

I recently took my 2018 Ridgeline in for maintenance and once again impressed by the friendly professional service staff. I had them check into a problem with my USB connection. once again impressed by the friendly professional service staff. I had them check into a problem with my USB connection. More

Patrica was very accommodating.She helped me to get the Patrica was very accommodating. She helped me to get the exact work done on my vehicle. She was very well informed about my needs at all times Patrica was very accommodating. She helped me to get the exact work done on my vehicle. She was very well informed about my needs at all times More

Oil change and test drive of small hatchbacks Lauren was very friendly and helpful. I am looking for a small hatchback and was very impressed with the service that Khoi provided. Also it was nice Lauren was very friendly and helpful. I am looking for a small hatchback and was very impressed with the service that Khoi provided. Also it was nice to have masks and sanitizers available to customers in these COVID times. Thank you. More

Thoroughly enjoyed buying this truck. Met Khoa about 4 weeks ago and told him what we wanted. He called as soon as a truck came in and we went down right away - it’s perfect! weeks ago and told him what we wanted. He called as soon as a truck came in and we went down right away - it’s perfect! More

Super knowledgeable, helpful and pleasant staff. No pressure and accommodating. I would not be concerned about sending friends and family their way. Service did an over-the-top job. pressure and accommodating. I would not be concerned about sending friends and family their way. Service did an over-the-top job. More