Finally, I can post a review without BMW West Island deleting it!!! They had the nerve to remove my review on Instagram, and block me on Instagram because they only want to show positive reviews, no negative ones! That is not a true and accurate representation of the company though. And quite frankly, a shameful way to conduct business!!! I have been a customer since 2010. My family and I have purchased and leased multiple vehicles from Wojtek at BMW West Island, so we have a lot of experience with them. They think that it’s ok to just sell me a lemon, ignore everything and sweep it under the rug. Not a very truthful and upstanding company.
They sold me a BRAND NEW defective vehicle that has had multiple recurring problems right from the beginning - a lemon! They had no problem taking $52,000 CASH from me, and then after the sale they don’t care what happens. #BMWCanada is not any better, I reached out to them many times and all they did is try to sell me another vehicle with a lousy 5% discount. They never fix the problems, they only try and continually push me to try and purchase another new vehicle. Nobody at BMW West Island or BMW Canada ever corrected the problem.
Oh yeah, and even before that, they sold me a different brand new vehicle that I MUCH LATER found out was sitting with a large shipment of other BMW’s parked at the port of Montreal for 3 WEEKS, sitting and soaking halfway or almost to the roof trapped in SALT, snow and water. BMW Canada was FORCED to replace those vehicles by TRANSPORT CANADA!!! BMW, BMW Canada, and BMW West Island all knew about how those vehicles were trapped in massive amounts of salt, water and snow for weeks, corroding the undercarriages and engines etc. and they knowingly sold these vehicles to unsuspecting customers!!!! How would you like to purchase a brand new vehicle for $55,000 (some vehicles were $100,000 by the way) and more, not knowing how it sat corroding in salt water and snow, almost to high enough to reach the roof for 3 weeks?!?! Wow!! BMW West Island and BMW knew about it and didn’t care. They just wanted to grab peoples money!!! Very dishonest company!!! And if it wasn’t for Transport Canada, nobody would have known about it, and BMW wouldn’t have replaced those vehicles. They only replaced them because they were forced to by Transport Canada!!!
They don’t honor the warranty, they have very poor service with incompetent mechanics. You’ll wait hours and hours, and days for your vehicle and it will never be fixed. There is not one mechanic there that is competent enough to fix a recurring problem. Because now #BMWCanada uses cheap parts from China that they don’t even know how to fix. They don’t honor the warranty, they don’t replace parts that are under warranty. They just waste your time and never replace what needs to be replaced. They don’t care how many times you bring in your car, but they still can’t fix anything.
And if you change tires there, you will wait all day. Any job done at service, no matter how small, you will have to wait till the end of the day to have your vehicle ready. They wait till the end of the day to call everybody to say that their vehicles are ready.
If you call, the receptionist will always forward your service call to voicemail and say that the person is already on another line. You will never be able to get through to service when you call, you will always get voicemail. And then when service calls you back, they put some ignoramus on the phone who can barely understand what you are saying.
When I bring up my recurring and defective problems up to them on social media, they say that I refused service! I have brought my vehicle into service multiple times for years, only to walk away disappointed, and problems not fixed!!
The service Manager, Richard told me that it’s not up to me to decide what needs to be replaced. Even though there is an obvious manufacturer defect with my screen. How rude to ignore that the defective part needs to be replaced! They just ignore and never replace parts that need to be replaced, even after numerous failed attempts at fixing it. It’s a no brainer, but for them, they really don’t care. And BMW Canada didn’t do anything about it either. For this reason, they don’t even deserve a 1 star review.
Then they go around on social media posting photos of new unsuspecting customers with their new vehicles, smiling at the big red bow that they placed on their new vehicle. BMW West Island, it will take a xxxx of a lot more than a big red bow on a car to fix your train wreck.