BMW London

Exceptional customer service, Sean Finn and his team do a great job everytime I go for a service a great job everytime I go for a service More

Salesman friendly and knowledgeable, willing to stay after hours to accommodate our guestions. Also followed up with phone call couple days after delivery after hours to accommodate our guestions. Also followed up with phone call couple days after delivery More

I have been using this dealership for 15 years and have never had a problem with them. never had a problem with them. More

Dealership is always staffed by people who know their their cars & are eager to provide the most efficient service. They are pleasant and very eager to please! their cars & are eager to provide the most efficient service. They are pleasant and very eager to please! More

Excellent service, expensive but merely reflecting cost of providing premium service. BMW service only required once per year, fantastic quality. of providing premium service. BMW service only required once per year, fantastic quality. More

Friendly, efficient, clean and professional environment. Ample parking with accommodating drive thru. Proactive appointment setting and write up. Ample parking with accommodating drive thru. Proactive appointment setting and write up. More

Great customer service. Professional mechanics, friendly shuttle driver, accuracy in description of service. Quick and easy payment methods. Professional mechanics, friendly shuttle driver, accuracy in description of service. Quick and easy payment methods. More

Competitive options and great customer service. Friendly Staff and always provide timely response for any follow-up. Friendly Staff and always provide timely response for any follow-up. More

Efficient, orderly and pleasant. Friendly staff always acknowledging all customers. Timely updates during the service process. Friendly staff always acknowledging all customers. Timely updates during the service process. More

Not qualified to be a BMW dealer(at least certified BMWs). My sales associate Kyle went above and beyond. There was a recall on the car that they didn't look at until right before the delivery(this add BMWs). My sales associate Kyle went above and beyond. There was a recall on the car that they didn't look at until right before the delivery(this added a couple weeks of delay). Then they delivered the car with 2 curb rashed rims that were supposed to get repaired, the emergency call system malfunctioning and 2 blown front wheel bearings(this all takes place right after I get the car, I needed to take it to Grand River BMW and get wheel bearings installed). So I spoke to Kyle about this situation, he emailed Kelsey to reach out. But Kelsey doesn't know the first thing about customer service - I never heard from him and I have given ample time for him to reach out. I would stay away from this dealership. My 5 year old would provide better service than they do(and detaing). And by the way, the car was a pre-owned certified car by their dealership. More