BMW London

Multiple BMW Owner from BMW London In the last 3 years I have personally bought 5 new and pre-owned BMW's. My immediate family members have bought 5 between all of them as well. Our exp In the last 3 years I have personally bought 5 new and pre-owned BMW's. My immediate family members have bought 5 between all of them as well. Our experience with BMW London has been exceptional every time we have dealt with them and we will continue to do business with them for years to come. More

I would give a negative 5 if I could I heard bad reviews about this dealership but thought to give them a try. I took my car in to have my winter rim buffed (rear passenger side)- I scra I heard bad reviews about this dealership but thought to give them a try. I took my car in to have my winter rim buffed (rear passenger side)- I scratched it on the curb. I purchased the tire and rim protection. I dropped my car off early on Thursday morning to a very rude man at the service desk who asked me if I was sure I actually had the tire and Tim protection. "Are you sure you even have it? You will have to pay." He then proceeded to make a phone call to someone regarding the policy number and he proceeded to speak to that person about me while sitting in front of me!! He said things like "Yeah, this girl thinks she has it but I don't think she understands" "It's probably her husbands car...she doesn't know" I was so insulted I wanted to explode! After he found out that I did in fact have tire and rim protection he did not apologize to me for being rude. The care was left and we were told we could come back on Friday to pick up the car. On a side note we are two professionals, no kids, no pets so we keep our car in PRISTINE condition. On the Friday no one called to advise if the car was ready, finally I had to reach out to them and not only was the lady on the phone RUDE when I called to confirm pick up she told me they close at 6 when they actual close at 5:30! When I arrived to pick up the car - the cherry on top was that there was 3 NEW SCRATCHES on my car in the paint all around the rim they had buffed out!! THEY DID NOT REMOVE THE TIRE FROM THE CAR TO FIX THE RIM! I did by take my car there to get new problems! Do not go to this dealership! They have no idea what "Customer service" means. Referring to me as "miss" does not equal customer service. They are rude and condescending to women. Just because I am a woman does not mean I don't know anything about cars! I will be taking my car anywhere else to the the scratches THEY DID repaired. More

Terrible Service and Attitude BMW 5 series car had a problem with oil leak. First time bring down to BMW service, they diagnosed problems as engine gaskets and valves problem. So I BMW 5 series car had a problem with oil leak. First time bring down to BMW service, they diagnosed problems as engine gaskets and valves problem. So I decided to spend about $3000 to do the work. After the service, the oil leak won't stop. I went to service again. This time was about oil pump and oil pan. Again, they fixed those problem about $2000. But this is not end, oil still kept leaking. This time, services told me that it's again engine gaskets and valves problem. I thought previous services were still under warranty. But they would charge me $2000 for labour. Telling me how complicated the repair will work, etc. They tricked you by their parts warranty and ripped you off by their labour. More

I feel swindled on my car repair I had the dealership supposedly replace a transmission sensor. I had bmw do this job because you have to drop the tranny in my 03 325i to replace the I had the dealership supposedly replace a transmission sensor. I had bmw do this job because you have to drop the tranny in my 03 325i to replace the sensor. It took 2 days longer and 200 more than quoted. I just had the light come on my dash again had my mechanic put it in the air. The exhaust bolts are rusted in place as if they were never removed and tranny never dropped. My transmission mounts are broken. I feel swindled out of 1000 dollars. I will be following up with pictures and a written complaint to the London dealership and bmw Canada. I should have done the work myself. More