"Horrible service, lies lies and more liea"
This car was purchased in March of 2018, with approximately 109 000 kilometers, the transmission went in November of 2018 with approximately 130,000 kilometers. Autoprice Canada attempted to repair the car , 3 attempts where made to replace the transmission over a period of almost 2 month. Constant communication was made between myself and your service manager at the time Mike Aboudi, the 4th one was successfully installed and working, prior to completion I received a text from Mike stating that they had found one finally and if successful would come with a one year part and labor warranty. I approved and spoke with you Ramzi one of the owners about proceeding. I was assured that i would receive documentation stating these terms, and to date have never received such documentation. All that I have is a receipt of payment and a scribble about the warranty on the bottom corner of the one paper i received. Nothing stating the work completed, only warranty on transmission 1 year. I have texted , called and made every attempt to contact you to get the final paper work , have never received a text or a call back.The car today has 145000 Kilometers on it, its now burned another transmission and I still owe around $ 22,000 on it. My Lively hood depends on a vehicle, I cant sell it, I cant afford to fix it, I cant buy another one to replace it as the payments are almost 600 per month, and now your company is not honoring there word on a repair that two of you said would be covered. What can I do,there answer was to sue them. Don't buy from them, they will scew you over
"auto price only care about making sale, "
auto price only care about making that money, once you receive the vehicle from them and you come across any problem with the vehicle they won't fix it your on your own.
"I regret purchasing here "
- Single Mother
My nightmare continued.
After my previous review I brought my vehicle back for the third time as there was still issues with it. The Manager Mike brought me into his office to confront me about my previous review. He was pretty pissed that I gave them a bad review. He totally intimidated me and cornered me. I told him it was obscene to be treated like this as a customer. He grabbed my keys and stormed off and said lets find out whats wrong with your car so you can get out of here! I sat there in the waiting room shaking trying not to cry again at this place. He came back 40 mins later and confirmed there was something seriously wrong with my engine. Which I already knew. He told me I would have to come back in 3 to 4 days and do more testing. A Smoke Test. That I would have to pay for. I called the warranty company and told them what happened. They said I didn't have to go back there if I didn't feel comfortable and gave me another mechanic to go to.
I went to the new mechanic the next day and they diagnosed my car in 10 mins. They told me right away that I needed a new Turbo. This is in fact covered under the warranty but now the warranty company is refusing to cover it so thats another 4,000 Out of pocket for me. I didn't do my oil changes at auto-price bc they wouldn't update the computer in the car. They said only BMW could update the software so I did my oil changes there.
This is my story. Spent thousands on a warranty that was a false sense of security. Went head to head with the service manager and I'm out thousands of dollars in repairs and maintenance. You can see from their response on my previous review how they feel about me as a customer. I thought I was getting a good deal on a nice car and covering myself with a warranty and I got Scammed.
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