I have never experienced such terrrible customer service ever in Winnipeg and the sales there are terrribly irresponsible!
I saw a good offer on Nissan Sentra and booked an appointement with the sales there. However, when we got there, the sales said the car had been sold and been paid for the deposit. And all these are happened from one day previous, yet the sales did not inform me at all ahead of time. We have to drive all the way up from St.Norbert to Regent. Later, the sales immediately recommended us some other offers on different cars, but none of them we interested.
Two days later, I saw that Nissan Sentra Ads was still on their website, then I tried to contact them to see if there is anything updated. However, the sales are not sure if the car is still avaliable and if the deal went through. The whole conversation was so amibugious and ambivalent that I didn't know if the car was still avaliable to check and buy or not. And the sales always distracted the topic and said if I can go through the other cars, even after I said I only interested on that Sentra, which repeated the same thing they did on last Saturday.
However, at that moment, I am only unhappy. But the point that literally pissed me off is that the sales later texted me:
We MUST BE talking about different vehicles here because you asked me if a vehicle is available but you're saying XXXX (sales) already told you it was sold.
I will make sure XXXX gets back to you...there was a deposit on the vehicle but I'm not sure if the customer took the vehicle home and the deal went through.
When are you guys looking to come into the dealership? We've got lots of new arrivals in the price range
After two days, if they are still not sure the deal, then should put on the vehicle on PENDING status. And what does mean "MUST BE", seems like I have to follow their orders or what they saying. They are not professional as sales at all and don't know the sales courtesy. And in the text, it is the third time recommeding me to see other options after I saying only interested on that Sentra. The sales there are overly pushy, lack of professional sales courtesy and not addressing to customers need at all.
NEVER VISIT THERE AGAIN, WORST EXPERIENCE EVER!