Audi West Island

Quick and efficient! Friendly and helpful as always. Going in is never a hassle and the service is on point. Appreciate not having to wait for a scheduled appointment, Friendly and helpful as always. Going in is never a hassle and the service is on point. Appreciate not having to wait for a scheduled appointment, More

Great service and friendly Fast service, courteous friendly , make you feel at home. Take the time to answer your questions, explain the work that was done. Make you feel part Fast service, courteous friendly , make you feel at home. Take the time to answer your questions, explain the work that was done. Make you feel part of the group More

Consistently excellent and reliable service! I have nothing but positive feedback for ot justvthe dealership but the service level as well. They do what they tell u they r going to do and if the I have nothing but positive feedback for ot justvthe dealership but the service level as well. They do what they tell u they r going to do and if there is anything additional they advise accordingly! No surprises! And pleasant as well! Thanks! And u dont have to b driving a $100000 car to be treated well. More

Excellent service as always Have been bringing our vehicles to this dealership for years. Exceptional service from Eric, service advisor.Would not go to any other dealership and Have been bringing our vehicles to this dealership for years. Exceptional service from Eric, service advisor.Would not go to any other dealership and receive the same level of service. More

Excellent customer service Prompt, courteous and reliable customer service. Was offered coffee and muffins while I waited. Was offered additional courtesies during my wait The Prompt, courteous and reliable customer service. Was offered coffee and muffins while I waited. Was offered additional courtesies during my wait The work was completed 20 minutes earlier than anticipated including a complimentary car wash. More

Polite professional attentive staff. Very strong follow up. Did what was necessary only. OEM parts on the expensive side, labor was at market for well trained professional mechanics . Did what was necessary only. OEM parts on the expensive side, labor was at market for well trained professional mechanics . More

Great Service Everything went smoothly with the dealership. I called when i had a warning light turn on in my a4. They got me a curtosy car the next day and service Everything went smoothly with the dealership. I called when i had a warning light turn on in my a4. They got me a curtosy car the next day and serviced the car the same day. Good service nice people More

Outstanding service..! Excellent service. On time with friendly staff and very knowledgeable staff. They took the tome to explain what needed to be done using very easy to u Excellent service. On time with friendly staff and very knowledgeable staff. They took the tome to explain what needed to be done using very easy to understand language. Highly recommend More

Car wouldn’t start The service was excellent and fast ... immediate response and extremly courteous personnel... higly recommendable. The car was given back with a sligh The service was excellent and fast ... immediate response and extremly courteous personnel... higly recommendable. The car was given back with a slight adjustment still needed and the action was taken immediately on the spot. More

Service on February 4, 2019 I have had service problems with WI Audi in the past. (See my review of February 4, 2018.) This time, the service work was well done. However, do not I have had service problems with WI Audi in the past. (See my review of February 4, 2018.) This time, the service work was well done. However, do not leave anything of value in your rental car. I mistakenly left a $60 garage door opener in the rental car and, although reported almost immediately, the opener could not be found !!?? What is more, WI Audi seems to be engaging in a practice similar to certain disreputable European auto rental agencies. When I subsequently found an unannounced charge on my credit card. I was told WI Audi's measurement device had determined that the gas tank of my rental car had not been refilled. In fact, the tank had been filled at a gas station a kilometer away (much less than the 10 kilometer limit required by the rental contract). On page 311 of the 2018 Q5 owner's manual, we are told that "once the fuel pump nozzle turns off the first time, the fuel tank is full. Do not continue fueling, or else the expansion space in the tank will be filled with fuel." Despite this, and the fact that I supplied the gas receipt to the service agent, WI Audi declined to reverse its supplemental gas charge. If WI Audi does this to everyone... More