Audi Uptown

I went in with my family ready to buy. My salesperson turned out to be out on holidays and not back until the following week. I asked one of the other salespeople if we could speak with the sales manager turned out to be out on holidays and not back until the following week. I asked one of the other salespeople if we could speak with the sales manager because we really were ready to make the deal today. The sales manager refused to speak with us and told us to deal with another salesperson. Shocked, I stood there staring at my wife and child. The alternate salesperson offered to get the General Sales Manager, Fred Marmugi. I should mention at this point that there was only 1 other customer in the dealer. Fred was sitting at his desk, staring at his computer. He came out of his office and approached us. We introduced ourselves and told him that we were close on a deal but our salesperson was out of town so perhaps he could help us. He suggested we speak with another salesperson. He then lectured me on how they sell 1500 cars a year and he doesn't have time to deal with everyone directly. Again, I stood there in shock. I said, "wouldn't the sales rep have to come and see you to approve any pricing anyway?" He said, "Yes". He then told me that if your child has a problem at school you don't ask to see the principal, you ask to speak with the teacher. I told him, "when the teacher is away, I ask for the principal". That 'earned' us a way into his office. I knew at that point I would never buy a car there, but went in to see how far this would go. After a brief discussion I said to Fred, "thank you for making this an easy decision to leave". Very smugly he said "Enjoy your Audi". I told him I would--from Pfaff. Absolutely disgusting. If you read this Fred, remember, you only sell the cars, you don't own the company. Your job exists, because I exist, as your customer. More

Horrible service, Me and my Friends were there for half an hour for a sales to help us. when we finally get a sales to speak to a sales representative, the person doesnt seem to be passionate at all. She t an hour for a sales to help us. when we finally get a sales to speak to a sales representative, the person doesnt seem to be passionate at all. She told us audi has been selling well and most of the cars is been sold and there is only Audi A4 available for test drive. When we asked to test drive it, She told us that "today is a busy day, Maybe come back on weekday evening". It just seemed to us that they just want your money and dont care about offering great customer service. More