Audi Uptown

Butt Cigarette in my car after service I usually do my service at Pfaff Audi, but due to distance, this time I decided to service my Audi at Audi Uptown. Upon picking up my car and opening I usually do my service at Pfaff Audi, but due to distance, this time I decided to service my Audi at Audi Uptown. Upon picking up my car and opening door, I notice this strong cigarette smell. I thought it might have been the service person just finishing a smoke outside. However, upon sitting in my seat, I discover a cigarette butt. I took a picture which is attached with this comment. I do not smoke and I am on my way to pick up my kid. She is recovering from a cold with a bad cough, so I am really concerned. The service advisor Hagop upon seeing the cigarette butt says to me that it might have been picked up on someone's foot and dropped in the car, that there is still smoke coming out of the butt. They offered to open the windows for me and air it out while I wait. Apparently no one is responsible for this in the entire department. What do you guys think? M More

Alex Doaei Best service ever had the best experience of buying an Audi from Alex Doaei at Audi Uptown in Markham. this is the guy you will like to deal with. super easy to dea had the best experience of buying an Audi from Alex Doaei at Audi Uptown in Markham. this is the guy you will like to deal with. super easy to deal with. very impressed with the entire experience. extremely Professional at his job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Awesome customer service I bought a 2015 Q5 and I dealt with Alex Doaei durning my multiple visit there.he was very knowledgable about the vehicle and provide the best custome I bought a 2015 Q5 and I dealt with Alex Doaei durning my multiple visit there.he was very knowledgable about the vehicle and provide the best customer service.he helped me make the best choice.he answered every and any question I had and went above and beyond to make sure I was happy I will definitely be referring him to anyone looking to purchase a car More

Horrible dealership Purchased a 2012 A5 with so called 300 point inspection and Audi brings the car to as close as possible to new ..right ? NO - after driving off the lo Purchased a 2012 A5 with so called 300 point inspection and Audi brings the car to as close as possible to new ..right ? NO - after driving off the lot "suddenly" I had a list of repairs needing to be done to the car , when i brought it to another Audi dealer for a trade in i was told the car was in an accident and this was not told to me. Audi Canada said it was the dealer's problem- The Service Manager offered me $1000.00 off the purchase of a new car - Insulting and horrible customer service After a 45,000 sale on a used car now I'm stuck with a list of repairs and a accident history report Untrustworthy dealership and sales team who mislead you just to get a Sale More

$600+ charged for courtesy car AFTER returned and inspected As a long time BMW owner, I finally got my first Audi and have been pleased overall with the purchase, the quality of the vehicle and service at Audi As a long time BMW owner, I finally got my first Audi and have been pleased overall with the purchase, the quality of the vehicle and service at Audi Uptown. However, beware of using their courtesy cars during a service appointment through their rental car company, Dollar Thrifty Car Rental (4470 Highway 7 E). I brought my car in for a routine oil change and service update which took 5 hours and just drove the car 15 km round trip using $4 of gas to my home. No issues or accidents whatsoever occurred under my supervision of the rental car. I returned the car and the car was inspected with no damage so I left. Ten days later I receive a harsh, almost insulting letter from Raymond Cheung at Dollar Thrifty Car Rental accusing me of causing $600+ worth of damage without any proof of the damage occurring under my supervision. I was traveling at the time, so I emailed back my surprise and astonishment at being accused of causing such damage and then without any consideration or waiting until I returned to Canada, I was charged $618.40 on my credit card WITHOUT MY CONSENT. Wow, is this a scam as I'm reading about many similar cases from shady rental agencies charging customers similar amounts after the cars are returned? Audi Uptown is a good dealership but why did they hire such a shady car rental business to rent cars to their unsuspecting customers?! Beware and if you have had a similar incident at this dealership or elsewhere, I'd like to hear it on this forum. I rated this dealership 1 star as well since the customer representative wasn't helpful at all when I notified him of my problem. He told me he had a customer in front of him and tried to get me off the phone. I think being charged an extra $618.40 for nothing is deserving of some investigative time especially for one of your valued customers. More

Condescending customer service! AVOID at all cost This dealership has the worst customer service there is! The managers are incredibly rude and condescending. I only gave one star because I can't give This dealership has the worst customer service there is! The managers are incredibly rude and condescending. I only gave one star because I can't give zero stars. No one ever picks up the phone and return voicemails. Problems are never addressed or fixed. My mom's car has been problematic since last year and it keeps on being returned to her with the same unfixed problems and sometime with additional problems. My mom doesn't speak English well and every time she goes in the Manager is incredibly rude. She was frustrated to the point of tears. I was on the phone with the manager at the time and he was blaming me for not having gone to the dealership with my mom even after I explained I'm in London for school. Don't get your car from here! No customer service should operate this way. No one should be spoken to or treated this way. This is not a one time occurrence. When I called on my mom's behalf a couple month ago, I spoke to Robert Yuen. He was no different. Incredibly rude and sneered at me and responded to my concerns with "Are you xxxxing kidding me." More

CPO is a joke Bought a 2011 S4 on May 23 2015 with CPO 300 point inspection (31702 kms on the car). I was clearly told by the sales person that the car was mint. Ca Bought a 2011 S4 on May 23 2015 with CPO 300 point inspection (31702 kms on the car). I was clearly told by the sales person that the car was mint. Car broke 2nd day I owned it and I had to fight with Uptown Audi to give me a free rental car. Got the car back and I noticed a wheel bearing noise from the front end. At less than 10000 kms into owning the car, Uptown Audi refused to repair both wheel bearing and instead offered to fix only 1 wheel bearing. Took the car back to Uptown Audi and the mechanic said he could not hear the second wheel bearing noise. I went for a drive with the mechanic and than he heard the noise. This car has less than 10000 kms since my original purchase and Uptown Audi refuses to fix the same wheel bearing noise that has been there since the day of purchase. All I can say is Uptown Audi will never see my business again. Terrible, terrible company. I will be contacting OMVIC in regard to Uptown Audi. More

Avoid Was charged $15 000 to drive a lemon 5000 kms (in an out of the service department five times in less than one year). And then was charged even more m Was charged $15 000 to drive a lemon 5000 kms (in an out of the service department five times in less than one year). And then was charged even more money to take home another broken car. Dishonest dealers: that original car has now been passed off to some other poor sucker. Avoid at all costs. I would have rated "friendliness" higher, but it's more akin to getting slimed. The service department people are genuinely nice though. More

headlights condensation Our Q5 recently encountered a problem, with the front driver side/passenger side headlights cracking, which resulted in condensation build up in the h Our Q5 recently encountered a problem, with the front driver side/passenger side headlights cracking, which resulted in condensation build up in the housing. The warranty for our car states that it covers 80,000 KM, or 4 yrs which until August 2015, whichever comes first. Our car only has a mileage of 46,000 so we were covered under the warranty period. Brought the car into the dealership, in which we were told that even though we were under the warranty timeframe, they could not fix this major problem due to "outside influences". Instead of them taking the initiative to contact Audi Canada for help, they put that responsibility on us, the customers instead. After months of debating and calling, they finally agreed to fix our passenger side headlight. In the midst of fixing, they found out our driver side had the same problem developing, but once again refused to fix that, up to this day. This is completely ridiculous, as they should have helped us fix this huge issue without any hesitation. Furthermore, the service that we received from Jack Kassabian , Mark Wong and Denise from AUDI CANADA were mediocre at best, and was rude all around, making our visit and experience here very un enjoyable. We would recommend you to do your best to avoid this dealership and the brand “AUDI “ at all costs. More

The Service Deptartment is Awesome My 2009 A4 is my baby, and Audi Uptown has done a fantastic job taking care of it. I've always brought my car there and had perfect service - everythi My 2009 A4 is my baby, and Audi Uptown has done a fantastic job taking care of it. I've always brought my car there and had perfect service - everything is done exactly as promised, on time and for what I expected it to cost. I've taken it there for all the scheduled maintenance, and thankfully never had any problems with my car. Recently I took the car in for a strange noise without an appointment. Mark made time for me, we went out to listen to it, I was prepared for the worst. It turned out to be something simple, they fixed the problem for no charge and still gave my car a wash! Since they really went the extra mile I wanted to write a review to say "thank you" for taking such great care of me and my A4. More