Audi Richmond

Jerry Chi was awesome, very approachable and knowledgeable. Would buy another car at this location for sure. knowledgeable. Would buy another car at this location for sure. More

Great first vehicle purchase experience, it was a pleasure that I made the right decision! pleasure that I made the right decision! More

My Sales advisor David Tran was excellent. Everything he said was done to what he said. David made sure the manager honoured their marketing promo of $1000 which drew me into the company. Everything he said was done to what he said. David made sure the manager honoured their marketing promo of $1000 which drew me into the company. More

Very good service, really thankful for everyone who helped me. Excellent shopping experience i had never have before. helped me. Excellent shopping experience i had never have before. More

Very good! Excellent services! Great sales! Very informative introduction! Excellent services performance! Thank you so much. Excellent services! Great sales! Very informative introduction! Excellent services performance! Thank you so much. More

Sales has always replied within a short period of time and have explained everything clearly. and have explained everything clearly. More

My sales advisor David Yang is awesome. He is knowledgeable, professional, and caring about the customer needs. He is patient and able to answer any question I had during car selection, fin He is knowledgeable, professional, and caring about the customer needs. He is patient and able to answer any question I had during car selection, financial payment, and picking up car. Overall, excellent customer experience, and I'll strongly recommend David to other Audi buyers. More

Very pleased with the whole shopping experience. From the initial meeting to putting plates on the car, salesman Eric Chen was professional, welcoming and treated me like I was looking to buy the m From the initial meeting to putting plates on the car, salesman Eric Chen was professional, welcoming and treated me like I was looking to buy the most expensive car on the lot when I was only there to look at a used five year old VW, not even an Audi. He was respectful, knowledgeable and very pleasant to deal with. He answered all my questions, never pushy, dealt with my trade and on pick up day, still provided great customer service. From texting me ahead of the meeting to say he was ready, greeting me at the door (again, I only bought a used car!!), showing us the vehicle to taking me to the business office. He communicated and guided me through to make sure the closing process was clear (letting me know he had another appointment but that insurance was next and that another gentleman was waiting to look after me to bring the vehicle down). The physical space of the dealership also added to the experience. It was spacious, clean and bright with lounge and washrooms nearby. Business office specialist, Jerry Zeng and Daisy Dekoker were great and efficient. HUB Insurance… dealt with them for years, as always, great! All in all, Audi Richmond team, you have a great end to end process. You take the time to ensure the little details and logistics are covered and covered well. Customer service really was service to the customer this time. It was very, very good and I appreciate that! FYI, I rarely leave reviews but this whole experience (largely because of Eric) was definitely note worthy. Thank you! I hope to deal with you again. Maria More

Jerry Chi is a knowledgeable,professional and kindly sales advisor,excellent service as always! All of the service team are excellent. sales advisor,excellent service as always! All of the service team are excellent. More

Our sales advisor Paul was excellent. Very knowledgeable and kind. He gets 5 stars. He gave me a quote, I paid $5000 down, got a call from the finance manager the next day that I was a Very knowledgeable and kind. He gets 5 stars. He gave me a quote, I paid $5000 down, got a call from the finance manager the next day that I was approved for financing. I was happy and ready to sign when I was told the interest rate was much higher than originally quoted. I really don’t like those last minute surprises, getting me into the dealership under falls believes instead of letting me know before that the original quote wasn’t approved. I left the building in my new car but with an unpleasant feeling attached to it. Why not being upfront about it? Those experiences are one reason why car dealerships have a reputation of squeezing money out of customers. Overall a very unpleasant experience. More