Audi Queensway

underwhelmed We were buying two new Audi's,submitting two trades.Incredibly ,both trades were under valued in comparison to three other Toronto dealerships,about 3 We were buying two new Audi's,submitting two trades.Incredibly ,both trades were under valued in comparison to three other Toronto dealerships,about 30% or more below.It's not the first Audi,just new to this dealership.We couldn't believe the explanations for the sub market trade value,where they claimed the Canadian Blackbook is inaccurate. Odd, VW Canada, parent company to Audi actually has a link to the Canadian Blackbook site for consumers who may have a trade.A bank also references the Canadian Blackbook to establish loan value for a car. Both the trade in,and new car offers from ALL 3 competitors were better,and didn't require exhaustive negotiating,Queensway didn't even try to compete..In the end,we didn't purchase from the dealership with the highest trade value,or lowest purcahse price as ALL 3 were comparable. Instead, the most convenient location for both sales,and service earned the business. What a contrast to the experience with Audi Queensway, where being a current Audi owner mattered so little. More

Fantastic Customer Service! Queensway Audi was an exceptional experience being there for the first time. Reception was immediate and attentive. Amèlle was absolutely sensational. Queensway Audi was an exceptional experience being there for the first time. Reception was immediate and attentive. Amèlle was absolutely sensational. She invited me to her office and was incredible! She sat me down and explained everything and anything I need to know about my interests. Sincere, patient, and understanding. A perfect professional saleswoman. Sales manager also contributed with pleasant energy. This location is by far the warmest group of people representing Audi! Fouad K. More

Sold a car that is a danger to myself and others. I bought a used 2011 vehicle in March of 2014. From the day I drove it off the lot I had issues with the vehicle. It has been in the shop for months i I bought a used 2011 vehicle in March of 2014. From the day I drove it off the lot I had issues with the vehicle. It has been in the shop for months in total since I got it, and had major issues like the clutch not working correcting, the signals failing, break fault warnings, faulty air intake, and the breaks have failed on my both while parked and while on the highway. Most recently I received a letter form Audi Canada saying my airbags may fault, and while washing the hood clear coat and paint came off. The response from the dealer was, and I quote "That's what you get when you buy a used car". They have refused to trade the car back for a reasonable price (offering $10,000 trade only months after I had just bought it used for $30,000). And they have no issue giving me back a car to drive with known issues, and which has had over 5 fundamental parts of the vehicle fault in less than 2 years. Audi as a brand seems untrustworthy, and this dealership has no business selling anything to consumers. To date I still own the car which I fully believe to be unsafe, and under legal advice I am no longer driving when possible, and taking the dealership to court. More

big disappointment I have to say that service i received that day was huge disappointment especially that i had before 4 Audi's in family ...that one would be fifth but. I have to say that service i received that day was huge disappointment especially that i had before 4 Audi's in family ...that one would be fifth but... i came to buy the car (confident to buy that one in Queensway dealership) but i was waiting 60 minutes!(sic!) to hear "Hi" (except me there was 3-4 other customers which come and leave because no one paid attention to them from sales. than after that we were put into car(car was outside temp was around 0) for another 30minutes just like that and ignored. However when finally sales rep find time for us, we were promised to get great deal...so we received test drive and than... there was no willing to negotiate car price, trade in (audi) appraisal was just rude(they offred me 1/5 what i received 2 days later for car from other premium brand dealer. Sales rep was in so rush home that he even didnt make a call to finansing department he said that line was busy. Honestly i was so interested in that car that if service would be at list good i would be back modnay and bought car but after tha i would be never able to come back and buy car from them. I made very good deal with all of pleasure and high standards from other premium brand. I would highly suggest to try other audi dealers if someone is truly interested in buying audi or at least other sales rep. More

Terrible customer service No respect for the customer or for the vehicle. Received my car with many scratches and fine lines after they "detailed" my car. I had to go back 14 No respect for the customer or for the vehicle. Received my car with many scratches and fine lines after they "detailed" my car. I had to go back 14 times since my car had an oil consumption problem which they could not fix. I requested to see my vehicle lifted on the hoist, as the technical walked me into the shop one of the mechanics threw the oil ban onto the ground. They used a grease rag to clean my vehicle which resulted in stains as the sun penetrated the grease into the paint. More

We Looooooove our Audi! Thank you to Amelle 😀 The moment we stepped into Audi Queensway we were greeted with such an inviting and professional atmosphere. We had an incredible experience and with The moment we stepped into Audi Queensway we were greeted with such an inviting and professional atmosphere. We had an incredible experience and with the help of the fanatastic staff, we were able to purchase and afford our very first Audi. Amelle was very patient- took time to address our every need and answered every question, was very friendly, knowledgable and very accommodating and she took such great care of my husband and I. We very much enjoyed our experience and with the help of Amelle were able to purchase our dream car a brand new Audi Q3!! Thank you to Amelle and Wayne for helping us with this big decision and making the experience so fantastic. You have won yourselves lifetime customers and we look forward in returning in the future! We lovveeeeeeeee our brand new gorgeous car! Thank you so very much again! M&M ?????? More

Warren is superb I felt welcome From the time I walked into.the service dept Warrn was fantastic and the manager was also awesome they do take care of you I felt welcome From the time I walked into.the service dept Warrn was fantastic and the manager was also awesome they do take care of you More

Highly recommend Dilawri Group, Audi Queensway, Aubrey Sandy We recently purchased the 2016 Audi Q3, and thoroughly enjoyed our buying experience thanks mainly to Aubrey Sandy, for his exceptional professionalis We recently purchased the 2016 Audi Q3, and thoroughly enjoyed our buying experience thanks mainly to Aubrey Sandy, for his exceptional professionalism. He took good care of me since the first time I arrived at Audi Queensway, being very patient in providing detailed response to all my questions. He stayed back late to make sure I don't go home without a test drive. He ensured than me and my family were comfortable through the entire purchase process, and went above and beyond his call of duty to ensure that we got the best possible deal and we're confident with our purchase. The rest of the staff at Audi Queensway was also very friendly and helpful, especially, Taylor, who gave us all the best options catered to our needs. Overall our experience was excellent and I would highly recommend Dilawri Group, Audi Queensway and Aubrey Sandy to anyone looking to buy their new car! More

Terrible Service Had a terrible experience with service, had to go back twice since my car was leaking oil after they serviced the engine. Very time consuming experien Had a terrible experience with service, had to go back twice since my car was leaking oil after they serviced the engine. Very time consuming experience, they also had me waiting around when i would call ahead of time to let them know I was coming in. The sales team are more focused on making their commission as they do not seem aware of the car specs besides the basic features. This dealership seems to operate like a cult, they were constantly telling me how amazing the dealership is and how they strive for excellence meanwhile i was not asking for their motto but was expressing my frustration with the service as they could not get the job done right. More

Beyond my expectatations After reading the reviews on this website and Yelp, I was a little hesitant in taking my vehicle in for service at Audi Queensway even if it was under After reading the reviews on this website and Yelp, I was a little hesitant in taking my vehicle in for service at Audi Queensway even if it was under warranty but proceeded given its close proximity to work. As a new Audi owner, I am new to prescheduling 2+ weeks in advance for servicing of a vehicle which is one minor gripe but can see its merits. A little preplanning is needed moving forward. Went to the dealership 1 day earlier than scheduled in error. They had attempted to squeeze me in since I was already there but schedule would not permit. +1 for making the effort. On the actual day of service, I was greeted by everyone....whether they worked there or not...I'm not 100% sure but it was a nice welcome nonetheless. An employee (didn't catch the name) greeted and obtained the key for a pre-scan and then proceeded to assign me to Laurie Ferguson (Audi Concierge) who was pleasant to deal with and explained every detail along the way. Arrangements were made to shuttle me off to work and be picked up. The pick up as I required...not the shuttle's was an added bonus. Status reporting was prompt and detailed. After explaining the resolution to the issues I was encountering, they were proactive to advise on a developing issue that would have required a return few weeks later. Since it was at the shop, they recommended the issue be taken care of then and there and offered a car rental to avoid the inconvenience of going back and forth. I am quite pleased by this recent service and although not hoping to see them soon...will look forward to seeing them as required. The service work was all under warranty with no out of pocket expense incurred. The 3 stars would be reflective of what the price would have been if incurred out of pocket. Thank you Laurie Ferguson and team. More