Audi Prestige

Shocking and Appalling Service at the Service Center This is a review based on my recent experience with the service center at Audi St-Laurent. Please note this is a one-off experience as my p Center This is a review based on my recent experience with the service center at Audi St-Laurent. Please note this is a one-off experience as my previous interactions have been generally satisfactory. Nothing to write home about but nothing to warrant a 700 word review either. I am leaving the review under the previous model since it pertains to that car although it's the new car that took the beating, that, and my back. For the past three years, I've been having my tires changed seasonally at Audi St-Laurent. Despite the premium price for merely swapping out already-mounted aftermarket winter tires and storing the off-season set with them for convenience (even though it costs significantly more), I’ve stayed with them. It’s all about the badge, right? Well, we recently leased a new vehicle from Audi St-Laurent—a slightly larger model that requires a different winter tire set. This is where the nightmare begins. First off, Audi only allows tire pick-up from 10 a.m. to 3 p.m.—no exceptions. I usually drop my wife off at work nearby around 8:30 a.m., which would be convenient if I could pick up the tires then, but nope, 10 a.m. is non-negotiable. This limited window requires me to take time off work just to retrieve my tires. Today, I finally arranged to pick them up. Upon arriving, I found a general state of confusion at the dealership because the file was under the new car. I brought the car to the drive-through, expecting assistance, but an older gentleman told me he had back problems, so I had to load the tires myself. Thankfully, a new employee kindly helped me, but as it turned out, they had brought out the wrong tires. So, we had to unload them. Eventually, this other gentleman came with my correct set—on a dolly and without bags. When I asked about the bags, he simply replied, "They came without bags, so no bags for you." Not only was this incredibly disrespectful, but it's also inaccurate: the tires did come with plastic bags—three years ago. I had even bought a separate set specially made tire bags from Canadian Tire , but Audi had refused to use them, saying they could lose them at the warehouse. And here I was, loading dirty winter tires into a two-day-old car, dirt and grime spreading throughout the interior. In my 15 years of car ownership, no garage has ever handled my tires without bags, and I’ve never been asked to help load them either. So to that charming gentleman, consider a non-customer facing job instead of treating loyal and paying customers with that attitude because it reflects extremely poorly on your employer. At this point, it’s a good thing I have excess wear-and-tear coverage because, frankly, I don’t even feel like washing the car after this. I truly regret all the five-star satisfaction surveys I gave in the past for what was just acceptable service knowing it played at big part in their renumeration and bonus calculations. For instance, when there was a manufacturer defect in my old car, I had to bring it in twice to resolve an issue with a rattling fuel line—a known problem! From now on, no more five-star reviews, and if I had known this would happen, I would have taken my business elsewhere. Now it seems I’m stuck with Audi’s so-called "Audi Care"... more like "Audi doesn't give AF", for at least four more appointments. Hopefully, I’ll find another garage to change and store my tires before the fast-approaching deadline. A side note: our brand-new car was also missing two sensors, which was only discovered minutes before delivery, delaying it by an entire week and leaving us hoping nothing would happen to our old car in the meantime. The salesperson, however, was very pleasant and did everything they could to expedite the process, understandably wanting to finalize the sale. More

Très bon service, représentante très efficace. Je suis un client loyal depuis près de 20 ans. Je suis un client loyal depuis près de 20 ans. More

Best client service I ever receive from a car dealer. They take their Word. Amazing people. They take their Word. Amazing people. More

Impeccable service. Great car, reliable and comfortable for long trips. Spacious trunk to carry gardening supplies Great car, reliable and comfortable for long trips. Spacious trunk to carry gardening supplies More

Great service and knowledgeable staff. Always accommodating and on time. Would highly recommend this dealership. Always accommodating and on time. Would highly recommend this dealership. More

Excellent and efficient service, with a nice smile: that's why I am a loyal customer for the last 19 years... that's why I am a loyal customer for the last 19 years... More

I had a good service every time I visited the Audi St Laurent dealership. People are very courteous Laurent dealership. People are very courteous More

Service has been good so far, no complaints. I like that they clean the car and either give you a loaner or drive you home/drop off car at home if needed. I like that they clean the car and either give you a loaner or drive you home/drop off car at home if needed. More

Excellent and efficient service! Very welcoming, everybody with a smile. Nice waiting area. Would definitely recommend! Very welcoming, everybody with a smile. Nice waiting area. Would definitely recommend! More

I have owned a car for over fifty years but have never had excellent experience like I have with Gabriel Audi. Whenever I go to Gabriel it’s like literally going home. Thank you. had excellent experience like I have with Gabriel Audi. Whenever I go to Gabriel it’s like literally going home. Thank you. More