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Audi Oakville
Oakville, ON
116 Reviews
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116 Reviews of Audi Oakville
September 10, 2020
I have been a long time customer of Oakville Audi, having purchased/leased vehicles over the years. I kept going back because of the personalized prompt service, however over the last couple of years the ser purchased/leased vehicles over the years. I kept going back because of the personalized prompt service, however over the last couple of years the service has deteriorated to be an embarrassment for a luxury brand. I have spoken to the GM a few times regarding the poor service each time my vehicle is in the shop and he acknowledges the problem and claims to be making changes to improve. A simple request to schedule a service appointment today, they were unable to find any record of my vehicle, although I bought and always had it serviced there. They asked me to locate and provide them with vehicle detail so they could book an appointment. I do not see this dealership improving on service, something changed with this dealership a few years ago and not for the good More
by gepayne
Employees Worked With
none
Helpful September 07, 2020
We received the worst service at Audi Oakville. Sylvia Szczykutowicz was rude, indifferent and the most unhelpful individual I have dealt with in the service industry. After our interaction with Sylvia, w Szczykutowicz was rude, indifferent and the most unhelpful individual I have dealt with in the service industry. After our interaction with Sylvia, we left a message for the GM who after 2 weeks has not responded or called us back. Don’t bother with this location they don’t care about customers or service. More
by CatherineW
Employees Worked With
Sylvia Szczykutowicz
July 24, 2020
Consistent excellent professional service After 8 years and 4 cars, we are still very happy with this dealership. In fact, we drive all the way from Etobicoke for their great service. Receptio After 8 years and 4 cars, we are still very happy with this dealership. In fact, we drive all the way from Etobicoke for their great service. Reception and Service staff are always helpful and courteous. Special thanks to Brad Galllagher, our sales rep., who has always taken good care of us, with honesty, respect, and kindness. More
by frankrabia
Employees Worked With
Brad Gallagher
July 07, 2020
Absolutely the worst dealership to purchase a car from. They will lie to you and give you inaccurate information to get you to sign. I leased my 2017 Q7 from them and their finance manager convinced me They will lie to you and give you inaccurate information to get you to sign. I leased my 2017 Q7 from them and their finance manager convinced me to purchase their walkaway package for $1100 which allows me to return the car without having to worry about worn tires, etc... He then brought up the appearance package for $2100 and presented it to me as an enhanced package that includes everything in the walkaway package and much more which I thought was a good protection option. I bought it 100% on that premise only. Now that it is time to return the vehicle, the dealership is saying to me that I am responsible for changing the tires and that my appearance package which I never even used, doesn't cover tire wear and that it is completely different from the walkaway package. They basically ripped me off for $2100 by completely misrepresenting what they sold me and of course, the finance manager who leased me the car is no longer there and Audi Oakville won't accept responsibility for their actions and now they are asking me to pay even more money to replace the tires which they told me explicitly that I won't have to do if I purchase this enhanced package. After having spent about $50,000 on this car, Audi Oakville is trying to find ways to get even more money from me. I will never deal with this dealership that is part of the Weins group and would not recommend them to anyone. I will be calling OMVIC to file a complaint and will likely take them to small claims court for misrepresenting what they sold me More
by pradis
Employees Worked With
Used car manager
May 13, 2020
I have purchased and A4, A6 and an S4. I tried Oakville Audi all three times to no avail. I live less than 2kms from the dealership. Sales staff seem to think they are above helping someone they deem unwor Audi all three times to no avail. I live less than 2kms from the dealership. Sales staff seem to think they are above helping someone they deem unworthy. Here’s a bet I made with my son. I literally parked my 2017 A6 in front of the dealership window so they would watch me as I walked in. I told him they would not approach me no matter how long I stood on the sales floor. I won the bet. Eventually I asked the receptionist it there was an S5 I could see. She asked the salesman for me. The proceeded to show me an RS5 while telling me it was exactly the same car other than the $20,000 price difference. Best of luck Oakville Audi.... More
by Steve M
Employees Worked With
No Idea
December 24, 2019
Sales & Service are both excellent As an experienced car buyer, I have sampled most of the well known brands over the years. I am now on my 2nd Audi vehicle purchase, A5 and now Q5, an As an experienced car buyer, I have sampled most of the well known brands over the years. I am now on my 2nd Audi vehicle purchase, A5 and now Q5, and I can tell you that both Sales & Service are top notch. There is never any pressure from sales, and service is friendly, knowledgeable and accommodating. Whether it is a repair, warranty or regular maintenance, I have been treated in the same professional, courteous manner. There is always a loaner or shuttle available, which is very convenient. More
by RFCW
Employees Worked With
Ryan Sales, Nancy Service
December 11, 2019
Best car buying experience ever. I bought a new A5 cabriolet from Brad Gallagher. I had wanted a convertible and Audi A5 was the most spacious of any brand. I had tried other Audi dea I bought a new A5 cabriolet from Brad Gallagher. I had wanted a convertible and Audi A5 was the most spacious of any brand. I had tried other Audi dealers with varying receptions and sales personnel. Audi Oakville and Brad were the most professional and accommodating. There was no pressure ever. The discounts were great as was the trade in allowance for my 12 year old Solara. I have bought at least 12 cars and this was the most painless and gratifying experience that I've ever had in car buying. Brad thoroughly answered all my questions before the purchase. The car arrived from another dealer when and as promised. After driving it for awhile I brought it back and Brad took the time to answer all the technical questions and help input navigation guidance etc. If he didn't personally have the answers, he sourced people who did and I am a very happy camper. More
by Harry Walker
Employees Worked With
Brad Gallagher
September 20, 2019
Only looking to gauge It seems like the service dept at Audi Oakville are more than happy to offer repairs that are quite expensive, but not willing to entertain warranty i It seems like the service dept at Audi Oakville are more than happy to offer repairs that are quite expensive, but not willing to entertain warranty items, or other repairs where they can't charge a client very high fees. I have a 2014 A6 that has clear-coat flaking off in a few spots. They said it isn't under warranty, so they would not fix it after charging me for the most expensive alignment I have ever had in my life by a wide margin. My brother has a 2012 Mercedes E350 wagon with a similar issue and Mercedes just fixed the paint understanding that flaking paint is not a good look for a luxury car regardless of the warranty. Based on this, Audi doesn't seem willing to stand by their product as a luxury brand and chooses to hide behind warranties, where Mercedes just responds to an obvious defect in their car. I cannot recommend Audi or Oakville, and Audi in general. Their customer service treats you like a wallet instead of a client. The only positive are the courtesy drivers as they are quite excellent. More
by CJax
Employees Worked With
Richard (I think), Customer Service Manager
September 04, 2019
Seamless process.. We have been coming to this dealer for quite a few years now, and words can't really express how happy we are with the professionalism and friendly at We have been coming to this dealer for quite a few years now, and words can't really express how happy we are with the professionalism and friendly atmosphere that Audi Oakville provides. A big shout out goes to Silvio (probably spelled his name wrong) for being such an amazing sales person. More
by Tyron
Employees Worked With
Silvio and used car sales team.
August 15, 2019
Awful people working here I have owned two Audis (bought at another dealership) and was considering purchasing my third. I had been emailing with one of the sales guys who told I have owned two Audis (bought at another dealership) and was considering purchasing my third. I had been emailing with one of the sales guys who told me to drop buy to test drive a specific vehicle I had found in their pre-owned inventory. When I walked into the dealership I got dirty looks from several of the employees (maybe I dont “look” like an Audi buyer?? Who knows??) It took awhile for someone to come and help me with the car I was interested and when I went to sit in it while the sales guy was getting something about sales person came in and spoke to me in a very snarky manner asking me why I was sitting in the Audi vehicle by myself and that I should “go wait in the lounge’. I have never been spoken to so rudely especially at a car dealership! Did he think I was there to steal an Audi? I almost walked out and would have left without the test drive but luckily the only professional person (Brad) that seemed to be working at this joke of a dealership came out and gave me a test drive. The car was awesome but in the end I decided to go with a Mercedes, mostly due to the superior customer service. Oh ya and I never got a follow up email from the original sales guy I was dealing with (David) to see what I thought of the car and if I had any further questions. Whan an awful and unprofessional bunch of people ruining an otherwise awesome brand of vehicles. More
by Diana R
Employees Worked With
Brad, David, grumpy guy with an Eastern European accent
