Audi Newmarket

I was in the middle of considering an offer on a different vehicle (one that I had been wanting for a very long time) when a friend of mine suggested I consider looking at the Audi Q5 (he owns an Au different vehicle (one that I had been wanting for a very long time) when a friend of mine suggested I consider looking at the Audi Q5 (he owns an Audi). My reaction was that I couldn't possibly afford an "Audi". He suggested I look anyways. Upon going to the Pfaff dealership in Newmarket, I was introduced to Jacquie Emerson. As we discussed the Q5 and took it for a test drive, I was still not convinced I would change my mind or that I could afford it. She asked if I would like to take the Q5 home for a "24 hour" test drive; I couldn't believe that it was possible, but it was! I drove it around and my grown son came with me for a ride and we loved the Q5, and felt it was a quality vehicle. Jacquie and I discussed prices etc., but she was also very patient and understanding that I had some things to think about and work out and to be sure that I could afford it. I truly felt understood and was not put under any pressure. To be convinced, I went to the competitor's dealership of the vehicle that I thought I always wanted, told them they had to let me test drive that vehicle for 24 hours (I told them why) and that is what I did, and totally did not want that vehicle any longer. I was now convinced it was the Audi Q5 that I wanted. I still had to work out how I could get all the things I wanted to add and get the vehicle I wanted and be in budget. Some time passed, and Jacquie called, and without any pressure at all, invited me to a special weekend promotion that was being held, where I would get some free gifts and if I was considering a purchase, some promotions may be available to me to make the deal sweeter. Well, before the weekend arrived, we negotiated the purchase of my new Q5, I was able to get all the things I wanted, was very satisfied with the price, and came in on the first hour of the first day of the "special weekend promotion", was able to get the bonuses and signed the deal. It was a very pleasant experience and I was treated with total respect. I was also very happy that I ended up getting the 2012 model, only I had to wait a bit longer, but it was sure worth the wait! Throughout the wait, when I called Jacquie for any information at all, she promptly answered all my questions. Upon arrival of my vehicle, I was notified immediately, got to go and see it (even before delivery), everyone at the dealership was kind and understanding (that I couldn't wait to see it!). All of the after factory options I purchased were done professionally and promptly and trunk liner installed and I was able to take delivery a few days later. Jacquie was great on the "closing" of the documents and delivery of my Q5, she was genuinely excited for me. She introduced me to everything in the car and I felt excited and comfortable to drive it away! Jacquie has since been in touch a couple of times to make sure all is going well and asked if I had any questions. I really feel like I am an appreciated customer and I look forward to a continued good relationship with the Newmarket Audi dealership. Sincerely, Marianne Pappas More

Diane and I were treated very well from start to finish. Our test drive appointment was right on time, and I never felt like I was being sold to. Shehan was very professional, courteous, and genuine. I Our test drive appointment was right on time, and I never felt like I was being sold to. Shehan was very professional, courteous, and genuine. I have one bit of feedback, but it did not diminish the great experience Diane and I had: The Q7 that we test drove was not groomed. I know it just arrived, but some effort should have been made to clean it up. I would recommend Phaff to all my friends and no doubt I’ll be coming back for that convertible VW Bug that Diane really wants. More

Once I came into the dealer ship I was greeted with a huge smile. Shehan made sure we got the car that we most wanted and Sarah made it possible to finance the car. They both worked very hard to make sur huge smile. Shehan made sure we got the car that we most wanted and Sarah made it possible to finance the car. They both worked very hard to make sure we were satisfied. I would definitely recommend this dealership to my whole family and friends. Even though I live in Scarborough it was worth the travel. Thank you both. More

Very friendly and patient customer service. Jacquie and Michelle helped us with all the financing options and car details. We got a great car! Thanks. Michelle helped us with all the financing options and car details. We got a great car! Thanks. More

I was shopping for a CPO Audi and visited many different dealerships in the GTA. HJ Pfaff Motors (Audi) was the best dealership out of the 5 that I visited. They were very friendly and upfront about everyth dealerships in the GTA. HJ Pfaff Motors (Audi) was the best dealership out of the 5 that I visited. They were very friendly and upfront about everything. Shehan was able to identify the right vehicle for me and walk me through each step of the purchasing process. He was very friendly, easy-going and patient throughtout the entire process. I would definitely recommend HJ Pfaff Motors (Audi)to anyone I know that is in the market for a new or used Audi or VW. More

First off i would like to thank everybody at hj pfaff motors especially Matt Aruda (my salesman) who took the time to answer all my questions and giving my all if not more than answers.From the moment i motors especially Matt Aruda (my salesman) who took the time to answer all my questions and giving my all if not more than answers.From the moment i walked in it was all smiles and a friendship began.I purchased 2 vehichles at the same time an a3 and a q5.Matt took the time from the start to guide me through the many options and vehichles(all beautiful cars by the way) to help me choose what is the right vehichle for me and my wife.Thank you Matt and thank you everybody at hj pfaff motors.We will probably be seeing you again in the near future for our third purchase. More

From start to finish, we had an outstanding experience buying our Q5. Matt Arruda was a pleasure to work with, kept us informed, and was honest and straightforward with us at all times. I will highly reco buying our Q5. Matt Arruda was a pleasure to work with, kept us informed, and was honest and straightforward with us at all times. I will highly recommend Matt to friends and family who are interested in buying an Audi. More

Great experience, sales support extremely helpful and friendly. I visited several dealerships and found Newmarket to be the best all round. They made the process of buying my first Audi very pleasurabl friendly. I visited several dealerships and found Newmarket to be the best all round. They made the process of buying my first Audi very pleasurable. I would highly recommend this dealership, sales person and also Audi cars as a quality product. More

First went to pfaff in early dec looking at a new q7tdi and talked with mat arudi, who was very professional and gave me all the help i needed, timing wasnt right as my business had a bad dec so put it on and talked with mat arudi, who was very professional and gave me all the help i needed, timing wasnt right as my business had a bad dec so put it on hold till, june 2011, where i went back in with revised budget to purchase a cpo vw touareg they had on there site, shehan dealt with me and we noticed a cp0 q7 in the showroom at an attractive price,, we ended up buying the vehicle that night, and i must say both sales staff and since the service contact are always there to help you and do so in a professional manor, hard to find with big dealerships these days, Would highly recommend them for new or used sales Stephen deWeerd More

We had the best experience ever purchasing this vehicle from Shehan Wicks! My Husband's car is great and now it is time for mine! We highly recommend the dealership and especially, Shehan! from Shehan Wicks! My Husband's car is great and now it is time for mine! We highly recommend the dealership and especially, Shehan! More