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Audi Newmarket

Newmarket, ON

4.5
48 Reviews

16775 Leslie Street

Newmarket, ON

L3Y 9A1

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48 Reviews of Audi Newmarket

April 20, 2026

Great service overall! Spenser Brown, my Service Advisor, was awesome from welcome to departure! Detailed overview of service and associated costs prior and post service. More

by dave.white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
spenser brown
Apr 21, 2026 -

Audi Newmarket responded

Hi Dave, thank you for your kudos! We're grateful to have Spenser on our team, and we are glad to hear that he provided you with detailed service. We hope to welcome you back to Audi Newmarket down the road.

April 20, 2026

I am kind of far from this location why I come here. Kindly and fast service on time also clear explain too. Thank you. More

by Sunhye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albion pena
Apr 20, 2026 -

Audi Newmarket responded

Sunhye, we are so grateful to hear that we made the drive worth it! Thank you for choosing Audi Newmarket and for sharing your five stars. Safe travels!

April 19, 2026

Appointment booking is very easy. Service advisors are very attentive and personable. Level of service on the car itself is very good and thorough. More

by Mcnamara_pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spenser Brown, Shannon Douglas
Apr 20, 2026 -

Audi Newmarket responded

We are happy you found our team so attentive and helpful, Pete! Thank you from everyone here at Audi Newmarket Service Department.

April 19, 2026

I go for the service and Albion Pena is the best! I used to go to a different Audi franchise to purchase and service but I would never return! More

by normnewlands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albion Pena…5 Star
Apr 20, 2026 -

Audi Newmarket responded

You are in good hands with Albion and the team! Thank you so much for choosing Audi Newmarket and for sharing your great review. We look forward to assisting you again in the future.

April 19, 2026

The staff are very friendly as well as accommodating. Scheduled service has been fast and very efficient. More

by ellenrass
Recommend Dealer
Yes
Employees Worked With
Albion
Apr 20, 2026 -

Audi Newmarket responded

Thank you for sharing your positive feedback about our team, Ellen! We appreciate your business and look forward to seeing you again at Audi Newmarket. Safe travels!

April 19, 2026

Professional Friendly and pays attention to detail From entering the door at my dealership I have always have had a pleasant experience from start to finish More

by Ken Leiper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie, David, Michael and a service technician, I did not get his name, Shannon Douglas
Apr 20, 2026 -

Audi Newmarket responded

Hi Ken, we’re elated to hear you had a seamless experience from start to finish at Audi Newmarket. Thank you for your kind words!

January 15, 2026

I was calling about a used Mercedes they have for sale. The sales rep I first spoke to was extremely inexperienced and all she wanted to do was talk about what she couldn't do plus neither was very new to More

by paulbeach1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shannon Douglas, Shannon Douglas
Jan 17, 2026 -

Audi Newmarket responded

Paul, I'm truly sorry to hear about your frustrating experience with us. It's disappointing to know that we fell short in providing the knowledgeable assistance you deserved, and I understand how upsetting this situation must have been for you. If you're open to it, I would appreciate the chance to speak with you further so we can address your concerns and make things right. I hope you'll give us an opportunity to earn back your trust. Thank you, Shannon Douglas - General Manager - sdouglas@pfaffauto.com

Jan 17, 2026 -

paulbeach1000 responded

Thanks for your email as it does show your company does have some creditability however your staff has made me loose any and all trust in dealing with you. Thanks again for your reply. Paul Beach

October 30, 2025

I started negotiating a deal asking for a price for my trade with Kevin , days went by they said they were having trouble telling me a value for my car?? I called back and he told me they sold out to some More

by Chris
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Kevin and the used car manager
Nov 03, 2025 -

Audi Newmarket responded

Chris, we are very sorry for the frustration this caused. Clear and timely communication is very important to us, and it’s disappointing to hear we fell short. Please reach out to me directly so we can review what happened and see if there’s any way to assist you further. Best, David Tran - Sales Manager - 289-661-1862

April 14, 2025

Went to Newmarket Audi to lease a new vehicle. The sales person (Kevin) was very helpful and knowledgable. He answered all the questions we had and was pleasant to talk to. I would highly recommen More

by james
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 15, 2025 -

Audi Newmarket responded

James, we’re so glad to hear that your visit to Audi Newmarket was such a positive experience! It’s wonderful that Kevin was able to provide the helpful and knowledgeable service you were looking for. Thank you for recommending him, and we hope to see you again soon! Enjoy your new vehicle!

February 06, 2025

Had the best service on my Q3 to fix a rear window wiper system that had fallen off. More

by 4lyndi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
simon clarke
Feb 06, 2025 -

Audi Newmarket responded

Lyndi, we’re glad to hear you had such a great experience at Audi Newmarket! Taking care of your Q3 and getting that rear wiper fixed was our pleasure. We appreciate your support and look forward to helping you again in the future!

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