Audi Midtown Toronto

Car wasn’t finished in time Didn’t receive car wash as promised Did not adequately explain nor did CarPlay issue. Expected me to pay $75 for a new cable which they had originally supplied less than a ye promised Did not adequately explain nor did CarPlay issue. Expected me to pay $75 for a new cable which they had originally supplied less than a year ago More

Efficient and friendly. Communicate well. Can take a long time to get an appointment. Always check for outstanding recalls etc. Communicate well. Can take a long time to get an appointment. Always check for outstanding recalls etc. More

The service is completed on time without any delay. Detail description on what have been services Detail description on what have been services More

Everything went well great service great front desk staff thanks you very much and great work. thanks you very much and great work. More

Juris on service team went above and beyond chasing my non responsive insurance company!thanks non responsive insurance company!thanks More

Always friendly, accommodating and efficient service. Highly recommend this dealership, they have excellent customer service Highly recommend this dealership, they have excellent customer service More

Today’s service was handled well and politely. My service person, Jakub, was great. The problem is that I now have to come back to deal with dangerous misinformation in the sale of and applicatio My service person, Jakub, was great. The problem is that I now have to come back to deal with dangerous misinformation in the sale of and application of something sold to me by the parts department. Previously. . I am not happy about this and the inconvenience is aggravating as well. Jakub got a technician to explain the situation and problem. In addition, I absolutely want this dealt with immediately when I come in!!!!!!!! More

I have been driving for 30 years… This is easily the best experience I have had from any service department. The advisor was prompt, courteous and knowledgeable. They flat out over delivered. experience I have had from any service department. The advisor was prompt, courteous and knowledgeable. They flat out over delivered. More

1- I had summer tires stored at dealership. However, at delivery, rims were damaged (paint finishing and scratches). I purchased the tire storage as I was advised the tires were going to be t However, at delivery, rims were damaged (paint finishing and scratches). I purchased the tire storage as I was advised the tires were going to be treated carefully guaranteeing no damages whatsoever. I spoke with Chris Sawczuk (Assistant Service Manager) whom kindly took care of having the rims refinished next day. I appreciate the customer attention to repair the damages -at no cost-, however, it would have been even better not having received the rims damaged at all. Quality assurance requires improvement in this regard. 2- Loaner q3 provided by rental company was dirty; interior (dashboard, screens, seats, carpet) had not been cleaned/sanitized nor dust removed in long time. Something not expected from an Audi dealership, so, this is another area for improvement. More