Audi Midtown Toronto

Accommodating to my service request. Friendly staff. Comfortable and spacious waiting area. Efficient service. Patient and detailed explanation of the problems and what were done to resolve the problem Comfortable and spacious waiting area. Efficient service. Patient and detailed explanation of the problems and what were done to resolve the problems. More

Very disappointing service and treatment from the service advisor. From the outset, he did not answer my questions adequately and tried to charge me for pretty much anything I inquired about. He even tried advisor. From the outset, he did not answer my questions adequately and tried to charge me for pretty much anything I inquired about. He even tried to charge me after the fact for the labour to check issues that were covered under the manufacturer's warranty! This is not how a customer should be treated. However, the service manager Chris quickly acknowledged and rectified all the issues and was great to deal with. He even gave me his direct contact info and followed up with me directly as promised. Unfortunately, Chris should not have had to get involved and the front line service advisors need to be much better. Barely one star rating prior to Chris getting involved, but gave 3 stars overall only because of Chris' efforts. Well done Chris, this is how service at Audi should be from the start. More

Exceptional service as always. The service consultant was friendly, knowledgeable and courteous. Thank you again for making my visit painless, and the work was above par as always. was friendly, knowledgeable and courteous. Thank you again for making my visit painless, and the work was above par as always. More

I bought a new A5 Sportback through Jimmy Lai. Wonderful experience - focussed and straightforward discussion. He kept his promised for a better deal and kept me updated on the delivery. The handover exp experience - focussed and straightforward discussion. He kept his promised for a better deal and kept me updated on the delivery. The handover experience (by another assistance) could possibly be improved. It seemed like a rushed job. Overall, well done Audi Midtown and Jimmy Lai is a superstar. More

Kevin provided an excellent experience at Audi Midtown. Provided a good deal and was extremely mindful of all the concerns we had on a brand new car. We have never leased a vehicle before and Kev Midtown. Provided a good deal and was extremely mindful of all the concerns we had on a brand new car. We have never leased a vehicle before and Kevin was patient (extremely patient, I think we probably annoyed him enough) throughout the whole process. Highly recommended. More

Best dealership! Best sales department and incredible service. The customer service is always outstanding. They are honest and do everything to make you happy. It’s nice to know you are well looked after service. The customer service is always outstanding. They are honest and do everything to make you happy. It’s nice to know you are well looked after. More

The Guys at midtown are very helpful. Great team. I live The Guys at midtown are very helpful. Great team. I live out east but recommend customer to go at this dealership for your needs and services. The Guys at midtown are very helpful. Great team. I live out east but recommend customer to go at this dealership for your needs and services. More

Excellent service but expensive to change a tire after 2 years and very low mileage. The service department takes care of your problems right away. This is great and appreciated. years and very low mileage. The service department takes care of your problems right away. This is great and appreciated. More

Ready for me to drop the car off. Loaner available right away. Sadly, and as always, the service was incomplete. Picking up the car after the service department closed was clearly an imposition to the sales away. Sadly, and as always, the service was incomplete. Picking up the car after the service department closed was clearly an imposition to the sales staff. Can’t wait for the lease to end! One more year! More

Best dealership for all audi services and care. All the employees are friendly and well trained technicians. I would recommend this dealership for all audi care. employees are friendly and well trained technicians. I would recommend this dealership for all audi care. More