Audi Downtown Vancouver

All went well. Billy Wu and John Murcia were very good in explaining all the necessary details. This is Audi # 5 for me and I remain a loyal customer! explaining all the necessary details. This is Audi # 5 for me and I remain a loyal customer! More

Audi Brand Specialist Billy Wu is your go to guy to buy an Audi. In all of the sales reps that I've met shopping for new cars, I have to say Billy is the only one that is honest, patient, knowledgeable, ve an Audi. In all of the sales reps that I've met shopping for new cars, I have to say Billy is the only one that is honest, patient, knowledgeable, very diligent, and TRUSTWORTHY. He'll take the time to understand your needs and make sure you get the car that you want at a GREAT DEAL. I am extremely impressed with his customer service and I would not have bought my 2020 Q5 from anyone else. Most comfortable and seamless buying experience ever! More

Thorough, unhurried, detailed. The Salesman was pleasant, open to questions and conversation. The atmosphere was calm, no frenzied activity. The experience was a delight. A relaxing transaction. open to questions and conversation. The atmosphere was calm, no frenzied activity. The experience was a delight. A relaxing transaction. More

What a pleasant experience buying a car! Our salesman George Glesbrecht was fantastic and took the time to listen to what we were looking for and match us up with the Q5. We love it! George has been att George Glesbrecht was fantastic and took the time to listen to what we were looking for and match us up with the Q5. We love it! George has been attentive after the sale with any questions that we have. The Delivery specialist John Murcia was very patient with us explaining how everything works. Two weeks after purchasing the car, John patiently took some time to answer any questions about operating the car that had come up since buying it. Excellent customer service! More

From start to finish, the process of buying a car at Audi Downtown Vancouver was made easy by having a friendly sales person who listened and a person like John who went over every feature of the car before Downtown Vancouver was made easy by having a friendly sales person who listened and a person like John who went over every feature of the car before I drove away. It was great to have a follow up email quickly after to see if I needed support with navigating through all the features. More

I felt since I arrived after having purchased the car they were too busy to give me much time. Gentleman who showed me the card details (John?) was great. They promised my car would be brought down - di they were too busy to give me much time. Gentleman who showed me the card details (John?) was great. They promised my car would be brought down - didn't happen until I went and asked when was that going to happen. Then tried to set up my phone with a map and it wouldn't work - it took over an hour to sort that out - partly because sales guy said he would get John but then didn't. He made no effort to help sort things out until I asked how long would it be before they gave me a vehicle to use and I would come back when my was fixed. He informed me it worked but could not explain why it wasn't for me. All the wrong folks tried to help - grateful but.... When my friend suggested did the car need to moving the scoffed at her and when they finally tried it was the problem. Your people should know better. Two other groups who came for vehicles arrived after I did and left before me. I lost much time out of my day. Did not feel like I was anyone important at all. Terrible since we bought everything over the phone and didn't take up any of the sales persons time with test drives. More

It's a no for me They were dishonest and didn't listen. They talk over you and don't give you the time of day. There's just too much publicly available information out They were dishonest and didn't listen. They talk over you and don't give you the time of day. There's just too much publicly available information out there about vehicles these days to try to fleece customers! And to top it off, their fees are higher than other dealerships. More