Audi Downtown Toronto

Lease Closeout: I am writing this review with great disappointment on the lease closeout process. I will break the review in three phases, as the experience has been different. 1. Closeout Options: disappointment on the lease closeout process. I will break the review in three phases, as the experience has been different. 1. Closeout Options: May be the mistake I made at the outset that I wanted to buy back the car, the sales executive & financial advisor. Even after multiple requests, I would not get details on buyout price. Overall terrible experience, and I would say its on buyer to do the math, as the dealer did not have any interest 2. Inspection and Safety Check: Its a pandemic car, and was driver 30K for 4years, its relatively new, parked in Garage for the most time, and the break rotors were at 8mm vs 10mm being new. However, my safety was rejected for the front ones and I have asked to replace, and the cost was $1500, thankfully I could do it outside. By the way, it should be noted, that if you buy at a dealer, they don't accept safety inspection from another dealer of Audi, so every time I had to go back downtown for recheck. Each inspection costs $350, and when I went back second time to check, this time they rejected back rotors, and after push back I didn't had to pay the inspection for second time. It was Friday evening, and the guy was heading home, and he complained that there was a warning that rotors are bad, while when I checked with the service rep, we could not find the warning, but the mechanic was insistent that he saw and hence the rotors to be replaced for back. I had it fixed, and went third time for inspection where all 4 rotors were replaced with the new ones to show that it did change. Inspection was finally passed to replace relatively new rotors with absolute new rotors. 3. Finance: Coming to financials, it's another disaster. When I got my car 4years back I paid Safety deposit of $3900. Common sense is that I expected to pay negating the deposit, however, Audi finance does not work like that, I had to pay full amount as a bank draft(not a cheque), and Audi finance takes 6 weeks to send a cheque back with the deposit amount. Although I tried to push back as I was not prepared to pay this additional amount and wait for 6 weeks, I was told I don't have a choice. Fast forward, 8 weeks, I don't receive a cheque, I called Audi finance, and I was told it was sent, and if I didnt receive, they can send again, and I need to ensure I get it, I asked the agent tell me how can I ensure I get it, and asked what is the issue, where is it stuck, and how do we ensure that I get this time, agent has no clue. When I pushed back on resending the cheque, I was told there is another process where they can deposit to bank directly that they have on file, I was like, you should have done that to start with. Anyways, I am waiting for deposit. All in all, it's a terrible experience with the dealer. Their processes, and dealership are designed commercially, and not care of customer experience. More

My wife and I were just assisted by Jade Reyes as we were having problems with the interconnectivity of our iPhones and Apple Play in our Q5. Jade was able to explain how to solve the problem in minutes and having problems with the interconnectivity of our iPhones and Apple Play in our Q5. Jade was able to explain how to solve the problem in minutes and was extremely helpful and friendly. She is a great asset to the dealership. More

My go to person is Mark Hanna, he took his time to explain everything when I wanted to get my Q3 . He really upgraded my experience keep up the great work explain everything when I wanted to get my Q3 . He really upgraded my experience keep up the great work More

We bought a Audi A5 from this location and the service was 5 STAR PLUS ! Our sales advisor was Sami. He went out of his way to talk about my options, a nice long test drive and even got be a better price was 5 STAR PLUS ! Our sales advisor was Sami. He went out of his way to talk about my options, a nice long test drive and even got be a better price than expected! I appreciated the way he was not pushy and truly was a respectful person. I suggest this location to anyone car shopping! More

excellent. Mark is help for buy the car and Rajive help me during the delivery Mark is help for buy the car and Rajive help me during the delivery More

The customer service at this dealership SUCKS in a very big way. The service dept well let’s just say missed the training in the “service” part. I live a few blocks away from the dealership but will i big way. The service dept well let’s just say missed the training in the “service” part. I live a few blocks away from the dealership but will in the future travel to the queens way dealership where they value customers. More

Extremely poor customer service and follow through. Please do yourself a favour and do not buy or lease from this dealership. Very disappointed since purchasing a vehicle from them. Inaccurate inform Please do yourself a favour and do not buy or lease from this dealership. Very disappointed since purchasing a vehicle from them. Inaccurate information presented to me. All they were worried about was a sale. Warranty information is full of gaps and not explained at time of purchase. Difficult to speak with a person that has any sense of moral compass and cares. Don’t think I would purchase another Audi. More

$47,000 for replacement brakes! ! I have been a loyal Audi customer for 12 years with 2 RS5s and my current RS7 and A5. I got my summer tires put on by a tire service company and ! I have been a loyal Audi customer for 12 years with 2 RS5s and my current RS7 and A5. I got my summer tires put on by a tire service company and noticed a strong vibration in the car when braking - figured it was a brake issue. Took it to Audi Downtown where I get regular maintenance done (a convenient location for me). I bought the car as a demo model from Audi Barrie, came with ceramic brakes (which I knew nothing about but seemed like a cool option). Audi Downtown service advisor told me "it's bad new, you need new brakes, ceramic brakes are very expensive to replace". How much? $47,000!!!!!! Service advisor said it needs all new rotors and pads. He claimed the rotors have an imprint on them from having the emergency brake on too long (I was away in the US for 7 weeks). I was completely floored - I can buy a nice new car for that!! Told them I don't want ceramic brakes and to replace them with steel brakes - response was "we can't do that, Audi won't let us so you have to go after market". I asked where I might go for that they also said "sorry can't help you with that either". I called Audi Canada customer service which was a complete joke. They didn't return my calls and I had to keep calling in to get a live body. And the customer service voice mail was full 3 days in a row - what company's customer service voice mail is full for one hour let alone 3 days! Audi Canada Customer Service NEVER responded to my last inquiry after I finally got to speak to a customer service manager, they left me hanging. I spent hours researching options for brakes, looked at importing after market from the US and Germany. Audi Downtown to their credit took the car in for warranty work on the turbos but had the car for 2 months waiting for parts and they provided a loaner car for most of that time. I asked Downtown to reassess their call on the new brakes while it was in for the turbos. I got the car back and they said they need me to bring it back for the follow up brake assessment. I almost lost it. I had asked them repeatedly to do the brake reassessment while they had it for 2 months for the turbos - and they didn't even tho they assured me they would. I got the RS7 back and told them I am going elsewhere. But by then I it was time to put winter tires on. Amazingly the vibration stopped with the winter tires. It wasn't the brakes at all!!! I took it to Pfaff who called BS on the Audi Downtown assessment saying ceramic brakes can't wear down like that after 66k or have imprints left from the parking brake, especially since the parking brake only works on 2 wheels not all 4. They took the time to test the rotor surfaces and weigh the rotors to determine wear. Pfaff said it was likely an issue with the summer rims or tires and offered to check those for me come spring when I get the tires out of storage. BTW I posted this story on the Audi Canada Facebook page but they took it down twice! I had planned on trading in my RS7 next year for an e-Tron GT but after this experience I am never going to buy another Audi. More

Just bought a Q4 and I love the car. I was very pleased with the efforts Kief Grey made to expedite the whole process. I was very pleased with the efforts Kief Grey made to expedite the whole process. More

I am never one to leave a review. However, I have had such a poor experience that I only feel it fair to share. If I received any communication back, I wouldn’t even have come to this However, I have had such a poor experience that I only feel it fair to share. If I received any communication back, I wouldn’t even have come to this channel. This is an email that I have sent to the GM of the dealership that explains everything. Hi ***, My name is Tevin and I am having some challenges with Audi at the moment. I have reached out to OMVIC and they told me to reach out to you first and reach back out if I don't come to a solution. I leased a Q5 2022 with ***** (no longer there) at the end of November in 2021. By December the car stopped working and it was a lemon. I accepted that, that kind of thing happens. They rented an A4 (not the same price as Q5 2022) for me to drive around in. I had to continue making my car payments of $969. I got the car back near the end of June (2022). Audi Customer care provided me with the attached letter. $3000 in Audi credit for my troubles ( I was not happy with this). I paid for a car I did not have (7months). This Sunday, September 4th. The car is doing the same thing it did in November. It again has been taken to the Audi in Mississauga because I always seem to be closer to there. This was the reason last time Downtown Audi said they couldn't help me. Even though this where the sell was made. *** - I have tried to be the best person I can be and have been very patient. But with this happening again, I do not think that I am being treated fairly. I do not want this car anymore. I have even seen some recalls on that vehicle online and when I asked about it, it was dismissed. I have called ***** before and she always seems too busy to want to help. Since this email I have now paid from my own expenses to travel since. Still paying my car payments. They have now let me know that it was the recall this time, the one I asked about back in December. The car is “apparently” good to go now. This car has been a nightmare. If anyone reading this has an advice or an idea of what I should do next. Please let me know. More