Audi Downtown Toronto

$47,000 for replacement brakes! ! I have been a loyal Audi customer for 12 years with 2 RS5s and my current RS7 and A5. I got my summer tires put on by a tire service company and ! I have been a loyal Audi customer for 12 years with 2 RS5s and my current RS7 and A5. I got my summer tires put on by a tire service company and noticed a strong vibration in the car when braking - figured it was a brake issue. Took it to Audi Downtown where I get regular maintenance done (a convenient location for me). I bought the car as a demo model from Audi Barrie, came with ceramic brakes (which I knew nothing about but seemed like a cool option). Audi Downtown service advisor told me "it's bad new, you need new brakes, ceramic brakes are very expensive to replace". How much? $47,000!!!!!! Service advisor said it needs all new rotors and pads. He claimed the rotors have an imprint on them from having the emergency brake on too long (I was away in the US for 7 weeks). I was completely floored - I can buy a nice new car for that!! Told them I don't want ceramic brakes and to replace them with steel brakes - response was "we can't do that, Audi won't let us so you have to go after market". I asked where I might go for that they also said "sorry can't help you with that either". I called Audi Canada customer service which was a complete joke. They didn't return my calls and I had to keep calling in to get a live body. And the customer service voice mail was full 3 days in a row - what company's customer service voice mail is full for one hour let alone 3 days! Audi Canada Customer Service NEVER responded to my last inquiry after I finally got to speak to a customer service manager, they left me hanging. I spent hours researching options for brakes, looked at importing after market from the US and Germany. Audi Downtown to their credit took the car in for warranty work on the turbos but had the car for 2 months waiting for parts and they provided a loaner car for most of that time. I asked Downtown to reassess their call on the new brakes while it was in for the turbos. I got the car back and they said they need me to bring it back for the follow up brake assessment. I almost lost it. I had asked them repeatedly to do the brake reassessment while they had it for 2 months for the turbos - and they didn't even tho they assured me they would. I got the RS7 back and told them I am going elsewhere. But by then I it was time to put winter tires on. Amazingly the vibration stopped with the winter tires. It wasn't the brakes at all!!! I took it to Pfaff who called BS on the Audi Downtown assessment saying ceramic brakes can't wear down like that after 66k or have imprints left from the parking brake, especially since the parking brake only works on 2 wheels not all 4. They took the time to test the rotor surfaces and weigh the rotors to determine wear. Pfaff said it was likely an issue with the summer rims or tires and offered to check those for me come spring when I get the tires out of storage. BTW I posted this story on the Audi Canada Facebook page but they took it down twice! I had planned on trading in my RS7 next year for an e-Tron GT but after this experience I am never going to buy another Audi. More

Just bought a Q4 and I love the car. I was very pleased with the efforts Kief Grey made to expedite the whole process. I was very pleased with the efforts Kief Grey made to expedite the whole process. More

Amazing customer service. Our salesperson was very helpful and knowledgeable. Thanks Alex Farrugia. We are very happy with our new car. Our salesperson was very helpful and knowledgeable. Thanks Alex Farrugia. We are very happy with our new car. More

I am never one to leave a review. However, I have had such a poor experience that I only feel it fair to share. If I received any communication back, I wouldn’t even have come to this However, I have had such a poor experience that I only feel it fair to share. If I received any communication back, I wouldn’t even have come to this channel. This is an email that I have sent to the GM of the dealership that explains everything. Hi ***, My name is Tevin and I am having some challenges with Audi at the moment. I have reached out to OMVIC and they told me to reach out to you first and reach back out if I don't come to a solution. I leased a Q5 2022 with ***** (no longer there) at the end of November in 2021. By December the car stopped working and it was a lemon. I accepted that, that kind of thing happens. They rented an A4 (not the same price as Q5 2022) for me to drive around in. I had to continue making my car payments of $969. I got the car back near the end of June (2022). Audi Customer care provided me with the attached letter. $3000 in Audi credit for my troubles ( I was not happy with this). I paid for a car I did not have (7months). This Sunday, September 4th. The car is doing the same thing it did in November. It again has been taken to the Audi in Mississauga because I always seem to be closer to there. This was the reason last time Downtown Audi said they couldn't help me. Even though this where the sell was made. *** - I have tried to be the best person I can be and have been very patient. But with this happening again, I do not think that I am being treated fairly. I do not want this car anymore. I have even seen some recalls on that vehicle online and when I asked about it, it was dismissed. I have called ***** before and she always seems too busy to want to help. Since this email I have now paid from my own expenses to travel since. Still paying my car payments. They have now let me know that it was the recall this time, the one I asked about back in December. The car is “apparently” good to go now. This car has been a nightmare. If anyone reading this has an advice or an idea of what I should do next. Please let me know. More

Recently purchased an Audi Q5 from Downtown Audi. Although it is a difficult time to be be buying a vehicle,dealing with Aigre Braze was a pleasure.The purchase,trade and follow up were first rate. Although it is a difficult time to be be buying a vehicle,dealing with Aigre Braze was a pleasure.The purchase,trade and follow up were first rate. More

Last night I got my 3rd Audi Diana was my sales rep and she was great To do the orientation to the car. we had Jade who made sure we understood all the tricks the car could do.Lydia who worked out the pay she was great To do the orientation to the car. we had Jade who made sure we understood all the tricks the car could do.Lydia who worked out the paying part was also very accessible and professional . Good work all. Love my new A3 More

this place is a joke. . Save yourself the trouble and walk away right now. Customer service is a joke. . Save yourself the trouble and walk away right now. Customer service is a joke. More

Worst experience I've ever had at any dealership or any customer facing establishment in general. AVOID for your own benefit or risk having your vehicle being mishandled and any accidents brushed under the customer facing establishment in general. AVOID for your own benefit or risk having your vehicle being mishandled and any accidents brushed under the rug without your knowledge. See pictures attached. Upon picking up my car from a warranty service at Audi Downtown Toronto, I came across dashcam footage of their technicians closing their garage door on the hood of the car, and as they were backing out - the closing door scraped against the rest of the front grille/bumper that I recently polished, leaving noticeable scratches on the top housing of the emblem. This was never disclosed to me when I picked up the car and had to find this out on my own through reviewing the dashcam footage for any neglect done to my vehicle. I complained to the service advisor with the video footage who then relayed this to the service manager - Fernando Arango. The manager called me, not even apologizing for what transpired, and became abrasive, rude, and aggressive, not giving me a chance to tell him what happened and interrupting every time I tried explaining to him that whatever that occured was utterly unacceptable. Not once did he apologize nor accept responsibility during the entirety of the 11 minute phone call. Fernando played dumb by saying how they don't even know IF the garage door even touched my car despite having explicit video proof of it happening. He continued to say "I'm not talking to you as a service manager but as person to person, things like this happen." He even went as far as to tell me that by having my dashcam on was "illegal". He tried to get me to wrongly admit that there was "no visible damage" in order to absolve himself of any legal responsibility regarding the incident. I told him whether or not there was damage, that is besides the point. It goes against Audi's values by not disclosing such incidents to their customers. Not to mention their way of speaking to customers. Oh and bonus, when asked why I didn't receive an apology since the inception of the phone call, Fernando said "because we are not there yet". Laughable. Had there been damage that was discovered subsequently by me or anyone who was unfortunate enough to bring their car into Audi Downtown Toronto for service, and without any hard video evidence, how would you seek appropriate recourse from this dealership considering how they are actively dodging blame for an incident that clearly took place? I actually cannot believe what I was hearing from this so called "Service Manager". Anyway, I've escalated this matter up to head office in which they launched an investigation against this particular dealership in question. Once again, avoid or suffer the consequences that you've just been warned about. Video of the incident: https://www.youtube.com/watch?v=PiXWOpdFTpM&t=13s More

I went in for my 30k servicing. Waiting in line for 30 mins only to be told that my rental car was not there which I had book a month in advance. By that time my car was already on a lift. Had to wait an mins only to be told that my rental car was not there which I had book a month in advance. By that time my car was already on a lift. Had to wait another 30 mins to get it back. Which made me miss a very important job interview. No apologies and no one has contacted me to rebook. So if you want the car. Come and get it. I am done. More

I traded my old Q5 for a new Q3 a couple of weeks ago. My sales rep -Nikola Veljkovic - was extremely helpful. He quickly understood my needs and provided valuable advice without trying to push me into a sna sales rep -Nikola Veljkovic - was extremely helpful. He quickly understood my needs and provided valuable advice without trying to push me into a snap decision. He was very responsive to my input and did everything possible to facilitate the purchase. He delivered on all his commitments and I'm very pleased with the purchase. I would certainly work with him again if I were looking at another Audi purchase. More