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Audi Autohaus

Victoria, BC

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5 Reviews

1101 Yates Street

Victoria, BC

V8V 3N1

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5 Reviews of Audi Autohaus

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December 01, 2017

"Never been treated so poorly"

- S.G.

I have never had such a poor experience with a dealership without even getting to the point of stepping in for service. I was absolutely chastised by the receptionist and interrogated as if I was a criminal just trying to speak with a service adviser. I had a question about resetting a service reminder and programming an additional key but the process became so insulting and convoluted after two attempted conversations (without even reaching a service adviser!) that I decided to contact an independent shop which was much more helpful. They are obviously focused on their own profits to the point that customer service is completely thrown out the window. I would advise anyone looking to deal with this folks to look elsewhere to save yourself the insult.

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Recommend Dealer
No
Employees Worked With
Wouldn't even give me her name.
May 25, 2017

"Five Star Sevice"

- Charlie

I bought my Audi S3 in April from Victoria Audi Autohaus. They accommodated my travels from Kamloops and were ready for me when I arrived. They communicated with me through the whole experience. They were very professional and made my experience as stress free as possible from arrival to my departure. The vehicle was in perfect condition as promised and I received a follow up call as soon as I returned home. I highly recommend Vitoria Audi Autohaus and would purchase a vehicle there again, the travel was worth it. Toni.

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Recommend Dealer
Yes
Employees Worked With
Austin, Chris and Stephanie
December 11, 2016

"Purchased used car & very satisfied with transaction"

- sbraybr

Found the vehicle thru on-line search and made all arrangements to purchase. We are from Kelowna so this was a long distance deal. David Vollet completed the sale once we arrived and all conditions we agreed to on-line were met 100%. They paid our return ferry costs & gave us a full tank of gas. Stephanie Galpin looked after the paperwork and gave us a great price on an extended warranty. I had additional questions once we got home and she responded with information in a very timely matter. Call me anal but that stuff is important to me. We were given time to talk without employees around. Overall, one of the best dealer transactions for us and I've had many with over 50 years of buying vehicles! Allowed partial payment with credit card (we collect points).

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Recommend Dealer
Yes
Employees Worked With
Stephanie Galpin & Davis Vollet
February 13, 2016

"Excellant overall experience"

- Keith

Have been an Audi customer since 2002 and recently purchased second Audi. Dealership personnel are very straightforward and professional. Graham was a pleasure to deal with and customer delivery person Stephanie was very knowledgeable and professional.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Graham Clarke, Stephanie Galpin
May 01, 2015

"Awesome"

- Jo

Graham and the other staff at Audi were the best. Before going to Audi I had a less than pleasurable experience and Graham and his coworkers restored my faith in the industry keeping me updated and in the loop. Way to go guys. I would definitely buy another vehicle there!

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Recommend Dealer
Yes
Employees Worked With
Many of them.
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