Applewood Chevrolet Buick GMC
Mississauga, ON
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Today, we took home our new Chevy Trax purchase. The Salesperson was a real professional going above and beyond (our expectations) throughout the entire process. My wife and I are in our late 70's, so y Salesperson was a real professional going above and beyond (our expectations) throughout the entire process. My wife and I are in our late 70's, so you can well imagine that this wasn't our first car,....or experience with the car buying process. From the moment we walked in and met Rick for the first time, we were treated with respect and courtesy and, most of all, plenty of patience! No pressure tactics, no games.....how refreshing. It became increasingly clear over a period of about a week while we were making our decision that this was a dealership that empowers their staff to take care of the customer from the customer perspective. In many ways it was like buying a car from a family member. Over several visits, we had coffee with them, lunch, drinks,....got a tour of the entire premises, various departments, and all the unique amenities offered at Applewood like the in-house complimentary Cafe !! We were introduced to staff that took a genuine interest in our excitement of buying a new car. The attention given to us continued even after we made the purchase,....as much time as we needed was given to orientate us to the many features of our new car. We came away with the feeling that we not only made a wise purchase, but gained new friends. More
My experience with this dealership has been wonderful so far. The employees right from reception, to sales staff and service area have been friendly and easy to deal with. Thank you for making me feel welco far. The employees right from reception, to sales staff and service area have been friendly and easy to deal with. Thank you for making me feel welcome every time I come in. Thank you to Alice who sold me my car as well as Yvette (I think that's your name) for showing me around when I brought my car in for service the first time very early in the morning. More
Honest, straightforward salesperson. Didn't promise anything he could not deliver, followed up on sales. Pleasant and direct to speak with, and a good person with whom to conduct a transaction. anything he could not deliver, followed up on sales. Pleasant and direct to speak with, and a good person with whom to conduct a transaction. More
I gave the best possible rating I could. and that is all because of Marco Banducci, he went way above the call of duty of a service Consultant. He was very caring, considerate and helpful, he made having yo because of Marco Banducci, he went way above the call of duty of a service Consultant. He was very caring, considerate and helpful, he made having your car being towed on a flatbed truck a positive experience. He kept me updated on the progress of my car on what seemed like an hourly basis. He personally delivered my car to me, and he in my humble opinion personifies customer service. I hope this young man is paid well, because as I see it he is worth his weight in gold. I will recommend Marco and Applewood Service care to everyone I know. Sincerely, Crystal Ingoldsby More
The dealer listened to my needs and located the vehicle that I was looking for within the budget requested. My experience was very positive, I would gladly recommend this dealer and dealership to friends that I was looking for within the budget requested. My experience was very positive, I would gladly recommend this dealer and dealership to friends/family without hesitation. My sales person was extremely professional and did not hesitate to provide her knowledge and feedback. I will definitely go back for my next vehicle within the next 2-3 years! More
I discovered a leak, thinking it was rad fluid. My brother suggested I take the car in for service. Upon arriving I spoke with Marco and explained that my husband was in hospital across the city and brother suggested I take the car in for service. Upon arriving I spoke with Marco and explained that my husband was in hospital across the city and I was in a hurry to get to him since he was having emergency surgery. Marco had the car looked at immediately and within 15 minutes came out and told me it was a transmission fluid leak. He said he didn't have the part and would have to source it. Knowing I was stessed, worried an tired he arranged for a leased car. This put me on the road to the hospital. Marco showed compassion and care, this was very much appreciated. The car was picked up the next day with no problem. It's nice to know people will go that extra distance to help, even thou they didn't have to. Thanks once again Marco. More
Meet with friendly smile & attitude.Took care of the problem with my Car. Do not believe Rodent chewed through harness at the Rear ( no teeth marks) and both Broken off ( Right at the push in connector problem with my Car. Do not believe Rodent chewed through harness at the Rear ( no teeth marks) and both Broken off ( Right at the push in connector clips) believe the area where damage found is not protected by protection plate as anything can fly off the road and hit said area causeing this damage . Believe Rodents at the front of car under hood as can see scratching marks and removal of hood protector. Over all after repairing wires (cut back & new clips ) good job rechecked code reader and repaired faults. Thanks G.Sargent More
From the moment I met Lilly, I knew she was the right sales person for me! I found her to be very honest, respectful, and extremely knowledgeable about the products she was selling! I never felt hurried sales person for me! I found her to be very honest, respectful, and extremely knowledgeable about the products she was selling! I never felt hurried or pressured into buying. Her style was the biggest reason I chose to purchase a custom build 2013 Chevy Cruze! She was meticulous in the entire order process to ensure that all the options I ordered would be secured in the transaction, and she also kept me informed all the way until the delivery was made! I am a no nonsense person who totally respects people who provide outstanding customer service and Lilly exemplifies that! I would strongly recommend her to anyone who is serious about purchasing a new vehicle! More
Congratulations on your extraordinary dealership! I want to take this opportunity to share my positive experience at Applewood with you. I recently took delivery of a 2012 Chevrolet Equinox LTZ and my en to take this opportunity to share my positive experience at Applewood with you. I recently took delivery of a 2012 Chevrolet Equinox LTZ and my encounter with your team was exceptional. Applewood has certainly gone the distance is dispelling the myth about car salesmen. This isn’t the first new vehicle I’ve purchased, yet I always seem to go into panic mode when I concentrate on such an expenditure and play ‘what if’, focusing on all sorts of scenarios that will likely never occur. I was also concerned with performance variations between Front Wheel Drive and All Wheel Drive vehicles, and all considerations were reviewed with me and your staff were patient as I reached my decision. Over the few days it took me to take the plunge, Teo and Payam were tolerant of my questions, continued to provide support and assistance, and were knowledgeable and professional in our discussions. Arriving at the dealership yesterday I was welcomed by Maxine and was overwhelmed by her collaboration in the transaction - that is one well-informed young lady! Your concept with Delivery Coordinators is to be commended and should be patented. Many times I have looked at knobs, buttons and gadgets and wondered what purpose they served. That will never be the case with my Equinox, as Maxine walked me step by step, knob by knob, option by option through every possible scenario and preference. I drove home last night with a comfort level as if I had been driving the vehicle for months. Being a public servant I am well aware of the criticisms and censures we are all too often subjected to in customer service. Compliments and commendations aren’t as frequent so I’m always mindful to share my appreciation and would be remiss if I didn’t do so in this case. Hats off to Payam Kachooey, Teo Verspaget and Maxine Nowlan! More
Dear Sirs/Madams, This short note is to personally thank Dear Sirs/Madams, This short note is to personally thank Jim, Tony, and everyone at Applewood involved with the sale, purchase and on time delivery o Dear Sirs/Madams, This short note is to personally thank Jim, Tony, and everyone at Applewood involved with the sale, purchase and on time delivery of my New Tahoe. You all exceeded my expectations and I particularly appreciated everyone’s professionalism and straight up honesty. Sincere regards, Chris More

