Acura of Thornhill

Patrick Rodriguez is our service rep and I missed seeing him when he was away last year. He is a very good service rep attending to our needs and delivering our car as promised. Shab was a very good service him when he was away last year. He is a very good service rep attending to our needs and delivering our car as promised. Shab was a very good service manager and sorry to hear that he had resigned. Best wishes to both of them. More

For the service center, Patrick Rodriguez is not just amazing, but he is phenomenal! Right after the valet immediately helped me with signing me in, Patrick took over and was courteous, professional, kno amazing, but he is phenomenal! Right after the valet immediately helped me with signing me in, Patrick took over and was courteous, professional, knowledgeable and efficient. Super friendly guy; the kind you want to go have a beer with! Also the oil change was in great time, especially considering it was a busy day, and the car was washed which was a nice touch. The customer waiting area was also well set up, with snacks and refreshments. Hats off to the whole team at Acura Thornhill for superb customer service and with a friendly smile to make the day! (Demetrius) More

Patrick Rodriguez offered GREAT customer service. He went over and above to rectify a complaint I had written to your service manager about back in January 2023, which he didn't bothered respond He went over and above to rectify a complaint I had written to your service manager about back in January 2023, which he didn't bothered responding to. Patrick apologized on behalf of Acura of Thornhill and offered an acceptable resolution. I rated him 5 out 5 stars, for his handling of my past complaint and for his respectful and effective customer service. More

I just had my vehicle serviced at this location (they moved to 88 steeles) and I would NOT recommend servicing your vehicle here. Note that the below review is not directed specifically to a single perso moved to 88 steeles) and I would NOT recommend servicing your vehicle here. Note that the below review is not directed specifically to a single person, but at the location/management/overall atmosphere: 1) This location used to belong to Sisley Honda which was a great dealership. Pfaff took over last year and made the puzzling choice of combining their Honda & Acura franchise into one single existing facility. This means they have doubled the number of sales and service desks, but kept the same amount of bays, service parking lots, amenities (hardly any to begin with), etc etc. The feeling in and outside the dealership is of an absolutely crowded no frills grocery store. 2) I came in for a regular oil change on my Acura ILX and gave my car in at 10:45am. Even on a busy day, a regular oil change at any dealership should not take more than 90 minutes. I was told I should expect my car back at 2pm. Not wanting to just sit around for over 3 hours, I asked for a shuttle since my home was only 8 minutes away. They gave me an uber, which is good – and they told me they would get me an Uber back when the car was ready. I tried calling them at 2pm, 3pm & 4pm – no one picked up and in the off chance they picked up, they weren’t helpful. I finally decide to take my own Uber and get to the dealership at 4.45pm. I waited until 5:30pm to get my car back! That is almost 7 hours for a single regular oil change! 3) When I got my car and started driving out of the premises, I see the oil indicator coming on. I had to return back to the dealership and remind them that they forgot to reset my oil indicator. At this point, I’m doubting if they even bothered to change the oil in the first place! 4) Again I drove off and by the time I got home 8 minutes later, I see my TPMS light going off. I check and see that the drivers front side tire is almost flat. They had told me they would do complimentary checks which includes “topping off” my tire air pressure. I own a portable air compressor and I regularly check the pressure of my tires on a weekly basis, and I also bought 3 dozen BLACK valve caps from Amazon that I use in case I lose a valve cap. So this time when I check the tire, I see a SILVER valve cap which means they definitely tried to do a “complimentary air pressure top off” but only this time they were sloppy and they let almost all the air out! It could not have been me because I only own BLACK valve caps. I’m just glad there was no damage to my tire due to the flat. 5) They also said they would give me a “complimentary car wash” – which I checked in broad daylight and I can tell you that it is nothing but a glorified garden hose. I could clearly see large patches of dust on the roof and trunk of my car - and I even saw new micro scratches near the driver door handle. 6) They said they would provide “complimentary fluid top ups” so now I am worried and will be checking all the fluids in my car to make sure they didn’t screw anything else up. 7) They charged me $140 for the oil change on my vehicle. I completely understand the cost of business has risen post-pandemic. However – you charge MORE for the cars and the add-on’s, you charge MORE for the service, you TAKE AWAY amenities and space, you combine two franchises in a single existing location and its crowded up the wazoo - how is this OKAY? 8) This is NOT a one-off experience. Almost every customer in the service department was visibly and verbally exasperated – no matter if it was a Honda or Acura owner. Pfaff has taken over a well-run Sisley Honda location and turned it into a nightmare. Take any recent positive reviews since Pfaff took over with a GIANT BUCKET OF SALT. Conclusion – Avoid this location. I will strongly advise anyone I know in my social and familial circles to do so also. Find another dealership that doesn’t have the above red flags, or a trusted mechanic – or better yet, start doing your own oil changes! More