I've been a loyal Acura client since the first Acura arrived in Toronto in the early 80's. Acura has generally not been to bad at keeping their sales people respectful, but sometimes it's a bit of an ordeal. This time it was a pleasure from start to delivery. I was met with respect, courtesy, knowledge and most of all, no undue pressure. It was a pleasure to deal with someone so patient, caring and tireless. Andrei. took the time and trouble to guide me through the technology that mystifies me and work through any problems I had with the digital world . I've already recommended him to an acquaintance who is considering a new car and I will offer his name again if the topic arises. For me, he turned buying a new car, which is usually an uncomfortable high pressure ordeal, into a most comfortable and pleasant experience.