5 Star Dealer

This place is the worst! I bought a car here in the winter and was unaware that the windows were leaky in the Pontiac G6 and I was unaware of this until the spring when it started to rain. they of cour winter and was unaware that the windows were leaky in the Pontiac G6 and I was unaware of this until the spring when it started to rain. they of course refused to do anything about it because they are not obligated to do so after 30 days. I stupidly bought a second car here and I need a replacement tires within a few months since I got awful off brand ones. They also quoted me an incorrect price and then tried to get me to pay more because of their mistake. AVOID THIS PLACE AT ALL COSTS! More

Has been the most irritating experience i got a suv, picked it up middle of july 2019, 2 days later the engine light was on. Called over..no problem they say, bring it in...every couple of i got a suv, picked it up middle of july 2019, 2 days later the engine light was on. Called over..no problem they say, bring it in...every couple of days i would have to bring it in for the same thing. Finally they say ..it needs another part will take a month and 1/2 to get it...ok i say and i wait. Made arrangements to have it done, dropped it off left VM that the keys were above the visor, after a day at work i go to pick it up..oh we couldnt find the keys to do the job...&^*%( excuse me, did you listen to the VM's...ahh no they didnt. rescheduled a couple weeks later and they farmed the work out to another garage. Low and behold a week later the light came on again. This time i was told to take it to the dealership to get scanned. Dealership says they know exactly whats wrong and fixed it.....and this has all taken place within 6 months of me getting the vehicle....and now something else is wrong and it wont run. I have an extended warranty through 5 star...and refusing to use it. The overwhelming incompetence of their service garage is beyond the stratosphere. At first i thought..its a used car i am sure they checked it out before re-selling...if their garage did it, that explains alot. Not happy with this company and will never recommend buying a vehicle that uses subpar garage employees, You get what you paid for...not really I got less than what i paid for, and still paying... Linda C, London Ont More

Great team! Easy to work with great service and great selection! I’ll be recommend 5 star to anyone looking to buy a new car! selection! I’ll be recommend 5 star to anyone looking to buy a new car! More

excelent customer service my partner and i bought a Kia optima from 5 stare dealers and there customer service is great very friendly staff and sat down with us and ask what we my partner and i bought a Kia optima from 5 stare dealers and there customer service is great very friendly staff and sat down with us and ask what we wanted and liked in the car so john the guy we were dealing with found us a perfect car that had everything we ask for and very spacious that we wanted for my manual chair to fit they listen very well customer service respectful and very friendly staff I would defiantly recommend them to anyone they are a great dealer to go with I would definitely give them 5 stare thanks you john and 5 stares for all you hard work you guys did a great job and will definitely be back when needed Austin Kirkpatrick More

I bought a van in May and specifically asked to purchase winter tires. Now the winter has come and I wanted to pick them up and I'm told there is no record of the tires and there is nothing that they can do winter tires. Now the winter has come and I wanted to pick them up and I'm told there is no record of the tires and there is nothing that they can do. I'm not sure if they weren't paying attention or lied to make the sale. Either way I won't be going back. More

great service and info and getting me thcar i wanted i recently bought a suv from danny at wharcliffe auto group in london ontario Danny gave me great service and info and got me the financing i need to i recently bought a suv from danny at wharcliffe auto group in london ontario Danny gave me great service and info and got me the financing i need to get the vehicle i wanted. i got the suv i wanted and are very happy with it and somewhere down the line i will be getting another vehicle from danny.i strongly sugguest if your looking for a good used car to go and see Dannt at wharncliffe auto group on southdale and wharcliffe in london ontario. Thanks for your great service Danny. Darcy Mac Donald More

Review I’m Maria bought a car with John macdonald he’s super I find the best dealer man in Ontario I should recommend all my friend and family to this deal I’m Maria bought a car with John macdonald he’s super I find the best dealer man in Ontario I should recommend all my friend and family to this dealer so happy with all the work he did for us thanks john More

I have poor credit, but I have been making huge progress. I needed a reliable vehicle in a bit of a hurry. I didn't think I'd get approved for much. Dean, at 5 star dealers, helped drive away in a 2014 Nissa I needed a reliable vehicle in a bit of a hurry. I didn't think I'd get approved for much. Dean, at 5 star dealers, helped drive away in a 2014 Nissan Rogue SV, in next to new condition, with a great interest rate! The staff are very welcoming and genuinely showed interest in helping me, to not only buy a vehicle, but rebuild my credit and my confidence. I knew I wanted a Nissan Rogue, and Dean found the best deal for me and my situation. I strongly recommend that anyone in a similar circumstance check out 5 star dealers. Thank you Dean! More

Worst experience ever will never recommend this to anyone run as fast as you can. They lie and ignore you when you find out. Do not buy from them will never recommend this to anyone run as fast as you can. They lie and ignore you when you find out. Do not buy from them More

Horrible after sale service At first everything was fine, I picked out a truck and they made the process fairly easy. However the truck had a few issues with the paint (scratches At first everything was fine, I picked out a truck and they made the process fairly easy. However the truck had a few issues with the paint (scratches and dents) these were fixed no problem. The big problem was the front end was shaking fairly bad during test drive. They told me it was the tires and they would be replaced before I picked it up and I was fine with this. About 9 days went by before I was called letting me know it was ready. When I got there the tires were not replaced, instead I was told that something else was wrong and was fixed during safety (this caused the shaking). Now I live an hour and a half away and by the time I got home I couldn't go over 90km/hr. 5 star yard was also closed at this time. The next day I contacted them about the tires and began the process of trying to get the tires replaced. This took multiple days to find a solution. They refused to have the tires installed in the city I live in and forced me to drive an hour and a half back to London to go to a tire shop. Upon getting to the tire shop they could not remove the tires from the truck because they had been severely over torqued by the dealership. I was then sent to the dealership garage to get the tires loose so the tire shop could replace the tires. After the dealership garage guys yelled and cursed at each other for 20 minutes, the tires were finally ready to come off. When it was all said and done the tires got replaced, but the truck still shakes ( however not as bad). I dealt with John MacDonald mostly, but received a text message from Ziad asking me to call and work this out. I immediately called and he was unavailable so I left a message and was never called back. I tried calling them again and I either get the number is unavailable or it just rings endlessly. Not sure where to go from here More